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4Dolores
Katy, Texas

good customer servicre

4.0 of 5 bubblesReviewed 23 Oct 2018
Hotel is far from the city center but has a big carrefour supermarket just behind the hotel. Very helpful staff. Rooms are bigger and clean. We were in a tour group and they prepared us a nice dinner with paella as the main course. The hotel is walking distance to the beach and several nearby places to eat.
Date of stay: October 2018
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12 - 17 of 356 reviews
Reviewed 21 October 2018

A very professional and comfortable hotel in a superb location with plenty of beaches, restaurants a small drive away. The nearest beach is 4 minutes drive away, and despite being a beach for the locals it provides a great walk with lots of wildlife along the bushes. It's also next to a very big supermarket and several places to eat.
The restaurant on the ground floor opens at 20:15...a bit late for most UK visitors.
This hotel is only really suited for people with a vehicle, it's pointless booking if you don't have a set of wheels.
My one complaint is they advertise they have a swimming pool but its only open during the summer...which they should really state. We wouldnt have booked had we known, though now we have stayed I will be back.

Room tip: Faultless affordable and comfortable
Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank vortex471
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 October 2018

Stayed here with a tour group. As solo traveler got a room at the back of the hotel overlooking the supermarket. shocked to see carpets worn out in the hallway everything needs replacing. Very basic accommodation. No fridge. No tea/coffee tray. Dirty walls and the room smelt of smoke. Loose toilet seat. Didn't want to change the room as arrived late and spent one night here only. Grumpy staff.

Room tip: Best to find another hotel
Date of stay: September 2018
  • Trip type: Travelled solo
    • Location
    • Cleanliness
    • Service
Thank Lydia K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2018 via mobile

Good location near both beach and city
Few eateries nearby
Nice pool
Good sized room
Easy to locate
Friendly staff
Only minor negative....cleaning of bathroom and signs of wear and tear...needs little updating in general throughout hotel

Date of stay: August 2018
Trip type: Travelled with family
Thank GemaL178
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 July 2018 via mobile

This is a sad hotel. Everything about it is sad; from the staff to the food to the hotel room itself. So instead of just rambling on about my bad experience I’m just going to list my gripes, in the order that I remembered them:

*Breakfast was bland and lacked variety
*The paint in parts of the room is peeling off
*The bed is springy
*There was the constant sound of drainage water through the night
*So thin were the walls that we could hear the noises of our neighbors, even though they weren’t all that noisy
*The secondary mirror on the bathroom just sort of hangs loosely from the wall and is unusable
*The staff were unfriendly

Now I understand that this hotel is not in a touristy part of Valencia and that it is probably catering more for the surrounding industrial area. But, even if I were an industrial workers would expect a decent hotel. I’m not really sure why Trafalgar would associate with such a hotel.

Finally, I believe that it is about value for money and for this sort of price range, there are much better options. Just one green dot from me, only because they let me leave!

Date of stay: July 2018
Trip type: Travelled as a couple
2  Thank shaldonn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2017 via mobile

Our tour spent the night at this hotel. It was terrible! The hotel is very outdated and run down. The carpets in the hallway are terribly stained and threadbare in a lot of places. The beds feel like bricks and the pillow (they give you one) is about 1/2" thick. The bed linen consist of a top sheet and paper-thin bedspread. They offer a blanket in the closet. It looked filthy so we didn't use it.

The shower is the bathroom was cracked and had mold on it. The hotel did not offer shampoo, conditioner or body lotion.

The reception on the tv was poor. The refrigerator in our room did not work. Most of the other tour guest said they did not have a refrigerator.

Our tour had a planned dinner in the restaurant. The servers were actually taking away our salad plates , and then dinner plates, before we were finished eating. I actually had my fork in my hand, still eating, and they took my plate away. The servers were scraping the plates right next to our table. We could not hear the conversation with the others because of the noise they were making.

The servers were extremely rude.

Our tour driver said this was the first and last time they would stay at this hotel.

Date of stay: October 2017
Trip type: Travelled with friends
3  Thank carolyn c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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