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“slept well”

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Hospes Palau de la Mar Hotel
Ranked #5 of 99 Hotels in Valencia
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“slept well”
Reviewed 7 November 2013

Our short stay in Valencia was most enjoyable with a hotel that provides a good night´s rest. The overall staff was very friendly and helpful and the room was quiet as we liked and was roomy. The location was also great but Valencia is really not all that big. Will stay again.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank marcel d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 21 November 2013
Dear Guest,

Thank you very much for taking the time to write your opinion.

We are happy to know you had a nice stay with us. We would be grateful to welcome you in a future if you decide to visit the city again.

Yours sincerely,

Ignacio Zoco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,170 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (142)
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English first
Sitges, Spain
Level Contributor
83 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 21 October 2013

By and large we enjoyed our 4 night stay. In particular the staff are very helpful and seem to speak a variety of languages. It is an interesting renovation of an old building and the room we had was quiet spacious. It faced an interior space and was very quiet. The bed was very comfortable and there was plenty of room for clothes.Very unusually for Spain, the toilet was separate and also had a shower. The bathroom itself does not quite shape up to a 5* hotel. The lighting was poor and the shower within the bath itself seems to be fitted the wrong way round. Not a huge problem though. We thought to have no paper tissues provided also not in keeping with a hotel in this category either. A small packet was left on the first day, after that nothing. The daily breakfast was good, did not change much but the selection was very varied. Our packet included free parking, essential given its city centre location. We would stay there again.

Room Tip: Internal facing rooms are quieter
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Terry_Martin1990
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 23 October 2013
Dear Mr. Martin,

thank you very much for your lovely comments. We are happy to hear that you enjoyed your stay with us!

Also, we will share your comments on the tissues with the housekeeping department in order to ensure that these will be provided.

We are looking forward to welcoming you again in the future.

Best regards,

Ignacio Zoco Ostiz
General Manager
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Fullerton, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2013

Simply amazing experience at Palau de la Mar. The front desk staff couldn't have been more gracious. If you are looking for a quiet, modern boutique, centrally located to everything, incredibly friendly and efficient staff, clean and comfortable well appointed rooms, and the best gin and tonic in the world (according to my wife) this is it.

We spent 10 days in Spain traveling from Barcelona to Valencia with Ibiza in between. This two night stay at the tail end of the trip may have been the best part. Such nice people, thank you for making the final memory of this trip so special.

Room Tip: Rooms facing the court yard dining area will be quieter.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Cary G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 23 October 2013
Dear Cary,

Is it very kind of you to share your experiences with our hotel, thank you. We have happily contributed to creating a beautiful memory of Valencia and our hotel.

We hope to welcome you again in the future!

Best regards,

Ignacio Zoco Ostiz
General Manager
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 October 2013

Wonderful staff. Great location. If you are traveling from the airport, skip the cab ride it's cheaper and faster by the metro. Rooms are smallish (standard continental Europe size), the rooms are also spartan.

I'd still stay there again and Valencia is an amazing city, beats Madrid and Barcelona in my mind.

  • Stayed June 2013
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roy O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 21 October 2013
Dear Guest,

Thank you for the time you took to write your comments.

We are happy to know you enjoyed the city during your stay with us.

We will be glad to welcome you again if you decide to come to Valencia in a future.

Best Regards,

Ignacio Zoco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Royal Tunbridge Wells, United Kingdom
Level Contributor
451 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
Reviewed 17 October 2013

We very much enjoyed our stay there. The hotel is more of a 4 star than 5 star but it is well located, near the old town, but not in it and was a nice play to stay for a long weekend. Service was very good, especially the young English born girl working on reception (forgot her name!) and the barman. Very friendly, welcoming and helpful. Breakfast was great, but is expensive. Some of the restaurant recommendations were not great especially La Rosa (don't bother) and trying too hard to push their own restaurant. Room was very nice. Good to have a small balcony, although you only look on to the courtyard and other rooms. They were very helpful in changing the bedding late at night due to a bottle of water that had leaked all over the bed. Only real issue was that my wife had a massage at their Spa and was significantly overcharged. €40 "special" quickly became €130. Because of "language issues" they gave her a (very slightly) different massage to what she had clearly thought she had asked for the and was charged €90 extra. It was partially my wife's fault because she should have sorted it when she got the bill at the Spa but, given their poor English (or my wife's poor Spanish), she thought it best sorted when checking out. Too late. Can't do anything about it. As I say, partially my wife's fault but equally the Spa should have not allowed it to happen and the hotel should have tried to rectify it but they were not interested in doing so. A shame because we really enjoyed our time there and had no other complaints.

Room Tip: Pay that bit extra for a quiet inward facing room on a higher level.
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GIDAYE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 18 November 2013
Dear Guest,

I would like to thank you for taking the time to share your experience with the Tripadvisor Community.

I am glad to read that you have enjoyed a pleasant stay in our property, and regarding your points to be improve, I have taken note in order to keep working hard on it.

Please, I will be more than happy to welcome you personally if you decide to come back to Valencia in the future.

Receive my best regards,

Ignacio Zoco Ostiz.
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Geneva, Switzerland
Level Contributor
99 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 11 October 2013

I cannot recommend this hotel highly enough. It is very easy to find and quite close to the metro station. We took the metro direct from the airport, arriving late at night. We were warmly greeted by Luis and Adrianna who were extremely polite and helpful, and their English was perfect. Adrianna showed us to our room and demonstrated the air conditioning etc. Our room was at the back of the hotel, very clean and comfortable. The bed and pillows were great, the bathroom was nice and the towels and robes were fresh and fluffy. The free WiFi access was fast and reliable. At the end of our stay Susannah processed our checkout quickly and efficiently. We didn't have the breakfast included in our package as we like to explore local cafes wherever we go, but we did have hot chocolate from room service after midnight and it was delivered promptly. If I had to find a single fault, it would be that if we turned the water pressure up too high in the shower the water does not drain away properly - but we figured that out quickly and just reduced the pressure. But this is not enough to reduce the rating. Excellent hotel in a lovely city.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Juliane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 23 October 2013
Dear Juliane,

Thank you very much for taking the time to write this lovely comment.
We are looking forward to welcoming you again, and we suggest that you do try our delicious breakfast next time.

Regarding your comment of the shower, we have informed our maintenance department.

We hope to see you again soon in Valencia, and of course in our hotel,

Best regards,

Ignacio Zoco Ostiz
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
1 review
Reviewed 8 October 2013

When we arrived at the hotel we were taken to our room but not shown any of the facilities inside. We were very disappointed that the room was so small and were given a larger one at no extra cost. The breakfast was good and the lady on duty was particularly good but I didn't encounter 5 star service with any of the other staff. It is well located but when we returned from a day of sight seeing at 4.30pm our room had not been serviced which we were disappointed with. This should not be advertised as 5 star because nothing about it is. We will be staying at the 5 star Westin next time as we did previously.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alice w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 15 November 2013
Dear Guests,

Thank you for taking the time to share your opinion.

We have noted all your comments and we will make our best to change your opinion in case you decide to come to Palau de la Mar again.

All the team is continously making an effort to improve the quality, and if we haven't met your expectations in your last stay, we will work on this to exceed them in your next visit.

Best Regards,

Ignacio Zoco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hospes Palau de la Mar Hotel

Property: Hospes Palau de la Mar Hotel
Address: Avenida Navarro Reverter 14-16, 46004 Valencia, Spain
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 99 Hotels in Valencia
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hospes Palau de la Mar Hotel 5*
Number of rooms: 66
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