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“Great Hotel in a good location !” 4 of 5 bubbles
Review of Hospes Palau de la Mar Hotel

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Hospes Palau de la Mar Hotel
Ranked #5 of 100 Hotels in Valencia
Certificate of Excellence
Javea, Spain
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great Hotel in a good location !”
4 of 5 bubbles Reviewed 12 January 2014

11/01/2014

Very nice hotel and in a location that makes it very very easy to access all areas of the city !

The staff were exceptional.....

The 2 x ladies loved the Spa :-)

The standard rooms are a little small but perfectly ok for 1 or 2 nights if i was staying longer or had a larger budget i would have upgraded to one of the superior rooms....

Would definately stay here again :-)


:-)

Room Tip: Breakfast - Fantastic french style bakery around the corner (4 mins walk) - La Petite Brioche Even...
See more room tips
  • Stayed January 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank satp_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 24 February 2014
Dear guest,

I would like to thank you, first of all, for taking the time to share your experience in our Hospes Palau de la Mar with the Tripadvisor community. And, of course, thank you for your kind comments regarding our property.

I am proud to read that you have enjoyed a pleasant stay and I hope to welcome you back soon in Valencia.

Receive my best regards,

Ignacio Zoco.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,110 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 6 January 2014 via mobile


After our (8 nights) stay and after reading many of the existing evaluations, we noticed the big distance between the Director's answers to some identical claims and the existing reality.
An hotel that only has heating at fix temperature ( instead adjustable A/C ) during winter it's not a 5 stars one. An hotel with that fix temperature heating the, so call, fitness room until a very uncomfortable feeling, it's not a 5 star hotel, and almost the same happens with other common areas.
Frayed towels are not distinctive of 5 star hotels and rooms called "Dreamers" are near trickery.
Indeed, they offer a very good breakfast and good attention from staff , but again showing a huge discrepancy between the "front stage" and the "back stage" as the first ones knows very well where are the weakness but it seems, from the management, the intention to solve the claims don't go beyond the just polite answer letters.
Definitely NOT and far away of 5 stars hotels.
Adrian


Stayed January 2014, travelled as a couple
Helpful?
2 Thank Adrianorberto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 13 January 2014
Dear Guest,

Thank you for the time you took to write your comments.

I am sorry the hotel did not meet your expectations. We have noted all your remarks and we will do our best to improve them for your next visit to the city.

Best Regards,

Ignacio Zoco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
49 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 26 December 2013

This is a quality hotel near the town centre. the hotel is clean and functional with professional well trained staff who were very helpful with advice for rented cars and nearby restaurants, etc. There are a number of fine restaurants within five minutes walking distance. We tried the head and foot massage and were quite disappointed. I don't believe the masseurs are professionally trained, or perhaps just not bothered. Breakfast was buffet style and had a very generous selection of pastries, cold meats, and cooked eggs and bacon, etc. Good value breakfast to start the day. professional place but nothing to write home about.

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Applemanic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 9 January 2014
Dear Guest,

I would like to thank you for your comments regarding our property.

I agree with you that our main keys are our location and staff. We always try to do our best to make our customers enjoy a pleasant stay in our Hospes Palau de la Mar.

But, on the other hand, I am very disapointed to read that the massage has not met your expectations. I will try to find out what and why has happened to not happen again in the future.

Please, I remain at your disposal if you would like to come back to Valencia in the future.

Receive my best regards,

Ignacio Zoco Ostiz
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moraira, Spain
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 12 December 2013

We spent our 45 year Anniversary at this Hotel and the event was magnificent. The location of the Hotel, the performance of the staff and the service, were all 1st class. We cannot praise the staff enough for the manner in which they treated us, or the advice we were given regarding places to see and restaurants to visit in the area. We will definitely stay at this hotel again on our next visit to Valencia.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank rscoates70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 9 January 2014
Dear Guest,

Thank you very much for your wonderful comments regarding our property, location and staff.

I am so proud to read that your 45 year Anniversary has been as special as deserved, and, we have helped to get that.

Please, do not hesitate to contact me directly if you come back to Valencia in the future, I will be glad to welcome you personally.

Receive my best regards,

Ignacio Zoco Ostiz.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 19 November 2013 via mobile

My wife and i stayed at this hotel last night after getting of a cruise. The cruise was rubbish but this hotel was great. The staff friendly and helpful the room was modern clean and very comfortable. Next time we are in valencia this will be our hotel of choice.

Stayed November 2013, travelled as a couple
Helpful?
3 Thank russhop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 9 January 2014
Dear Sir,

First of all, I would like to thank you for taking the time to share your experience with the rest Tripadvisor users.

I am very glad to read that after a bad experience with the cruise, we have reached your expectations and you have enjoyed a pleasant stay in Hospes Palau de la Mar.

Looking forward to welcome you back again very soon,

Receive my kindest regards,

Ignacio Zoco Ostiz.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Porto, Portugal
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 12 November 2013

Me, my wife and our two children, stayed in a magnificent suite, I believe on the highest floor, with a view to a main boulevard. This was in August 2005. It's very beautiful, exquisite and trendy.Well situated. Gentle and good looking staff.

  • Stayed August 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank antonio t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 7 January 2014
Dear Guest,

Thank you very much for your nice comments.

We are happy to know you had a great experience and enjoyed the city.

We will be very glad to assist you in case you decide to visit the city again.

Best Regards,

Ignacio Zoco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 7 November 2013

Our short stay in Valencia was most enjoyable with a hotel that provides a good night´s rest. The overall staff was very friendly and helpful and the room was quiet as we liked and was roomy. The location was also great but Valencia is really not all that big. Will stay again.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank marcel d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 21 November 2013
Dear Guest,

Thank you very much for taking the time to write your opinion.

We are happy to know you had a nice stay with us. We would be grateful to welcome you in a future if you decide to visit the city again.

Yours sincerely,

Ignacio Zoco
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hospes Palau de la Mar Hotel

Property: Hospes Palau de la Mar Hotel
Address: Avenida Navarro Reverter 14-16, 46004 Valencia, Spain
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 100 Hotels in Valencia
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hospes Palau de la Mar Hotel 5*
Number of rooms: 66
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