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Hospes Palau de la Mar Hotel
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Reviews (1,342)
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Reviewed 19 June 2014

This was the second stay at Hospes in Valencia. The location is really good, walking distance from the old town, shopping area, good bars and restaurants, but very peaceful at the same time. The reception service was very good, from the reservation time to the time we were in the hotel. Also, very rich breakfast. The disappointment came from the big difference vs 4 years ago, when I was so excited with this finding. Last year, the quality of the rooms and the courtyard area decreased a lot, both need a big revamp, as it is now the hotel is no longer a 5 star hotel, which is a pity since it's such a great location, building and with very good service.

  • Stayed: November 2013, travelled as a couple
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1  Thank Andreia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 10 July 2014

Dear guest

We are pleased to hear that you enjoyed your stay with us. Our hotel is the ideal starting point to discover Valencia, almost all the important sights are in walking distance.

We would like to confirm that our garden will be soon completely renovated and we are sure our guest will adore it.

Best regards

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Reviewed 10 June 2014 via mobile

We stayed here for five nights in a suite. If you can get it, room 504 is the best suite. We looked at another on the 4th floor and refused the room.
The staff are extremely helpful. The location is outstanding for seeing the sights. Don't stay by the beach. All the sights are in the old town. Visit the beach but stay in the old town.

Massage and facials were good but very expensive, even for a 5 star hotel. €150 for a 50 minute massage seemed excessive.

We didn't eat in the hotel as we didn't want to pay €22 each for breakfast. Instead turn left out of the hotel and there is a modern panarea cafe 200m away. Breakfast and coffee came to €8 for two.

Valencia is one of the most beautiful cities we have ever been to. This hotel, and we saw the location of the other good ones, is the best location for seeing the sights in the old town.

Stayed: June 2014, travelled as a couple
3  Thank Grockledevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 7 August 2014

Dear guest
We are thankful that you took the time to share your experience with us. Our team appreciates your feedback as this is our best resource for improving guest services.
Best regards

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Reviewed 8 June 2014

Booked a four night stay in Valencia as part of a Flight/Accommodation deal. Easy transfer by Metro from airport, short walk to hotel and booked in by friendly and helpful staff. Entrance/lobby/ground floor/courtyard all very impressive. Unfortunately cant say the same for the rooms. Dreamer room -not sure what this means?- small and adequate. Good shower but no bath. No tea/coffee making facilities. Not really what you expect from a 5 star hotel. Dark corridors in need of a spruce up on the 4th floor. Looked out over courtyard but surrounded by blocks of apartments/old buildings. Breakfast included but help yourself, don't wait. Spa and fitness area lovely if you have time. Great location, easy walk to metro/bus to get to port and beach and close to the "Old Quarter" for evening drinks/meals/shops. Valencia a "must do" as its a beautiful
city.

Room Tip: Ask for a room with a bath as these appeared larger. Back of building looks out over other backs of buildings - no view. Front of building will look out over street
  • Stayed: June 2014, travelled as a couple
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Thank Gavandi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 7 August 2014

Dear guest
Many thanks for your comments and thank you for choosing our hotel for your stay in Valencia.
We are working and making new investments to improve our facilities. The hotel has different rooms and depending on the necessity of the client we try to allocate the best room to full fill their experience with us. Our hotel is in the city center and surrounded by classic buildings. We hope to welcome you again and full fill your expectations.
Best wishes

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Reviewed 2 June 2014

We stayed 3 nights recently in May. And on our last morning, since we were leaving early, the staff was so nice as to have our breakfast ready even before the breakfast room was open. We had our mini breakfast by the lounge near the concierge area. It was wonderful.
Our room with a mini balcony was excellent. The hotel is walking distance to excellent shopping and dining. I would recommend this hotel for traveler going to Valencia.

Judy Ang

Room Tip: Our room was on the sixth floor. It was very quiet.
  • Stayed: May 2014, travelled as a couple
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Thank Judith A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director de Recepción at Hospes Palau de la Mar Hotel, responded to this reviewResponded 7 August 2014

Dear guest
Thank you very much for your good feedback.
Your complete review about our staff friendless and location will certainly help many future guests to make the right decision when booking their hotel for the stay in our city.
Best wishes

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Reviewed 28 May 2014

I just got back from a 5 night stay at this hotel. The hotel itself is beautiful and in a great location (walking distance to pretty much everything). The rooms are large and clean. We had a large window that opened onto the courtyard area below. Bathroom has a large tub/shower combo and a separate bathroom for toilet and shower. The breakfast at the hotel is extensive and delicious. If you book through the front desk for the entire length of your stay, it is about 10 Euro less than if you pay each day through the restaurant. The staff, however, is what truly made our stay incredible. Luis is absolutely phenomenal. He gave great recommendations on places to eat, things to do, and was very accommodating to any other questions or help that was needed. He ensured we had dinner reservations whenever needed and arranged our taxis for the airport in the morning (he even made sure my friend woke up for her very early flight so she didn't miss it). He also arranged for us to go to get the BEST paella I have ever had. One night when I wasn't feeling well and my friend was down having a glass of wine at the bar, she told Luis that I was in the room feeling ill. He took it upon himself to send me up chamomile tea. He is the #1 reason why I would return to this hotel. Lorentiu was another staff member that was fantastic. He also gave some great recommendations for lunch and activities. He helped us with a car rental to head to some beaches that were on the southern end of Valencia and gave great recommendations. If you stay at this hotel you will be WELL taken care of.

  • Stayed: May 2014, travelled with friends
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1  Thank Brynn817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 19 August 2014

Dear guest,

Thank you very much for your staying at Hospes Palau de la Mar and for taking the time to share your experience with your fellow TripAdvisor travelers.

We are pleased to learn that you appreciated our installations as much as our kind and attentive service. Our goal is to help create an exciting and unforgettable experience to each one of our guests, making them feel comfortable and happy while with us. I will pass your comments to my team, I am sure they will be very happy.

It will be of our great pleasure to welcome you back next time you are in Valencia, so please do not hesitate to contact us in advance.

Best regards,

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