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“Well managed Hotel” 3 of 5 bubbles
Review of Hospes Palau de la Mar Hotel

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Hospes Palau de la Mar Hotel
Ranked #5 of 100 Hotels in Valencia
Certificate of Excellence
Los Barrios, Spain
Level Contributor
107 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Well managed Hotel”
3 of 5 bubbles Reviewed 6 August 2014

Our Sat Nav had difficulty taking us to this hotel which is very discreetly signed. Good location rather odd design and rather confusing access to the rooms in the new part of the hotel at the rear. These rooms were rather like motel rooms sharing the boardwalk terrace with the beauty facility but comfortable enough
We had terrible food served by room service in the evening but having driven for 8 hours we were too tired to complain at the time.However we were amazed by the truly wonderful breakfast and
mentioned the comparison to the reception.The manager sought us to apologise profusely and deducted the offending food from the final bill.
The staff are helpful and pleasant.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Service
Helpful?
Thank ninajp7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 8 August 2014
Dear Guest,

Thank you very much for your time and feed back, it helps us to value our service and staff.

We are glad to learn that you had an enjoyable stay with us. Your comments have been shared with the involved departments in order to improve in certain aspects.

We look forward to hearing from you and remain

With kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,109 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (136)
Date | Rating
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Uzwil, Switzerland
Level Contributor
112 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed 5 August 2014

we booked five nights through booking.com and got a standard room which is located in the court yard and is small for a five star hotel. Hence we paid 45 Euro for an upgrade to a junior suite at the 4 th floor in the main building which is large, nice and comfortably furnished. The breakfast buffet is very good. Plenty of fresh fruits, iberian specialirs etc. We were not happy with the coffee from the self-service machine. One night we enjoyed a dinner at the Hoel restaurant Amber. The menue is small but Amber offers a modern cuisine not oily as the average spanish cuisine. Prices are high but justufied by a goid quality. Overall we were happy with the hotel despite the tiny gym and a mini pool in the underground which did not attract to swim dine there is no daylight.

  • Stayed August 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank Roger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

I stayed 5 nights at this hotel and it was a great experience. The staff was very friendly and helpful, especially Laurentiu, who was very friendly and helpful and gave us all the information we needed during our stay in Valencia. The city is beautiful, and this hotel is very good located, just near the city center. Breakfast is also very good. If I shall arrive in Valencia, I shall choose this hotel again, because the staff of the hotel do their best to make you feel comfortable.

Teodor, Craiova, Romania

  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Stefanescu Dima A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 20 August 2014
Dear guest,

Thank you very much for sharing your feedback. We really appreciate the words addressed to our staff and about the hotel premises and facilities. We appreciate your excellent review that will be of wonderful use to our future clients.

We would love to welcome you again at Hospes Palau de la Mar in your next visit to Valencia.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oslo, Norway
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 27 July 2014

Our family (3 persons) stayed at Palau del la Mar for two days late July and gives it our best recommendations. The hotel is centrally located close to the old town. The interior is a nice combination of new and classic style and the family room (2 + 1 beds) was large and comfortable. Because of late return to the hotel after a sight-seeing, we had dinner in the hotel restaurant; the section which is located outdoors in the nice back-yard. We were taken well care of by the waiter, Xavi, and the meal was delicious. The same goes by the way for the breakfast the following morning. Lastly we should like to thank the entire staff at the hotel for their high level of service and kind support.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Espen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 20 August 2014
Dear client,

Thank you very much for your review about our hotel. We just love to read comments like yours and it makes us really proud of our project.

Palau de la Mar is located in the city center of Valencia and our clients appreciate the proximity to many of the important sights. It is very gratifying to know that you had a pleasant stay with us, enjoying all the effort done in combining ancient and new elements in the hotel.

We take great pride of our staff and the unstandardized way of making our guests feel comfortable.

We would like to thank you for choosing Hospes Palau de la Mar and for taking the time to share your experience with other future guests. We hope to be able to welcome you back on your next visit to Valencia.

Best Regards,
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Mumbai (Bombay), India
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

We had a lovely stay.. Great service..lovely hotel excellent rooms.. They went out of their way to serve us vegetarian food..although when we checked in the restaurant was about to shut. We were 2 adults and 2 children the rooms were family rooms 2 rooms interconnected.. The hotel even rented bikes so we could cycle around in the city.,

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank rskt1995
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 20 August 2014
Dear guest

We are very pleased to learn that you found our hotel superb. Thank you very much for your nice comments. We make a great effort to provide our clients with the best service.

Our restaurant is qualified as one of the 5 best hotels to eat in Spain and we are very proud of this fact.

We hope to welcome you again at Hospes Palau de la Mar

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
new york
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 15 July 2014

We (3 friends) stayed at the Palau de la Mar for 6 nights at the end of June and had a wonderful experience. The property is architecturally beautiful and very well located, close to all interesting areas in the city (Old City and nightlife) and offers all the amenities of a luxury hotel, starting with comfortable rooms, great bathrooms with a shower separate from the bathtub and an attention to design combined with minimalism which is very enjoyable if you prefer this style of hotel. The property has a garden area, a very good restaurant, a great bar and library areas that had TVs available to watch the World Cup (a must!). Above all and perhaps that is what makes a good hotel a GREAT hotel is the staff, starting at the reception desk, bar areas, all the way to the restaurant and housekeeping.

A hotel experience is memorable when you can remember the team and that was very much the case. A special thank you to the best concierge I have had the pleasure to deal with, LAURENTIU who was very helpful with ideas, directions and suggestions for our trip. This was a very positive experience and if my travels take me back to Valencia, I will choose the property again.

Room Tip: Select the Deluxe rooms. Great size
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  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank saadb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 20 August 2014
Dear guest

Thank you very much for sharing your experience with us. We are very pleased to hear you enjoyed your stay at Hospes Palau de la Mar.

The location of the hotel allows our guests to move easily around the city center without having to take a taxi and furthermore discover by foot the small, typical streets of the old city center.

Thank you for the compliment on the design of our hotel. We are also happy to hear your room was satisfactory. I will share with my team the wonderful review on the staff, I am sure they will be very pleased to hear their efforts are compensated.

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

We stayed in a room in the main building which I'd recommend over the rooms in the garden extension.

The room was very clean, open, with less storage space than I'd expect (given the 5* rating) and modern.
The toilet room didn't not have a sink to wash one's hands so that necessitated a trip through the bedroom and into the main bathroom/shower-room.... (there was of course the bidet).

The front desk staff are very welcoming and friendly; they want to help you enjoy your stay.

The location of the hotel is great - in a nice residential area (various bars and restaurants), next to the river bed park and close to the old town centre. If staying for a number of days, there are city-bike spots very close to the hotel. The beach is about 25 minutes cycle or 15 bus journey away (bus stops beside hotel).

We stayed room only - there are numerous spots to get breakfast locally.

I'd recommend staying here.

Room Tip: Stay in the main building / old houses.
See more room tips
  • Stayed June 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RichieB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this review, 20 August 2014
Dear guest

Thank you very much for sharing your experience at Hospes Palau de la Mar. We appreciate you took the time to do this as your opinion is important to us.

We are very pleased to know that our location and staff meet your expectations although we regret to hear the room was not what you expected. We are continually improving our facilities and we look forward having you again I our hotel to be able to fulfill your expectations.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hospes Palau de la Mar Hotel

Property: Hospes Palau de la Mar Hotel
Address: Avenida Navarro Reverter 14-16, 46004 Valencia, Spain
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 100 Hotels in Valencia
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Hospes Palau de la Mar Hotel 5*
Number of rooms: 66
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