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“Loved the Hotel but Expensive Room Service”

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Hospes Palau de la Mar Hotel
Ranked #5 of 98 Hotels in Valencia
Certificate of Excellence
Reviewed 4 February 2009

The hotel is perfectly situated to give access to all areas of Valencia. It was our first visit and we would go back both to the city and to the hotel.

However, it is a 5* hotel and the prices are very much 5* within it which is a bit ridiculous when you can eat out /drink very close to the hotel for a fraction of the price!

As others have said, the price of the room service sandwich for example was 15€ and for a bowl of very simple pasta was about 26€ which is ridiculous by anyone's standards!

This is a small complaint however, as you don't go to a hotel like that to use room service 100%.

The room (we stayed in a deluxe room) was absolutely lovely - great bed, if a little hard, lovely wooden floors, spacious bathroom and a square outside patio area for the summer (we didn't use it as it was December). The bathroom doesn't have a door to shut it off from the bedroom, but the toilet has a door as does the shower.

The room is very dark which is probably great in the summer, but in winter, we struggled to get enough light in the room. There was also limited wardrobe space but that is part of the minimalist design I suppose, so not a big complaint.

It has a flat screen TV but no DVD player in the room, and although we asked if one could be installed for a hire charge, the hotel was unable to do so as the TVs in the deluxe rooms cannot accommodate a DVD player. A little strange in a 5* hotel but it did not spoil the visit.

DVD players come as standard in the suites, and given that the hotel was quiet, we asked if we could be upgraded but it was £200 pp per night more for the suite which we then had a look at, and the suite was not much more than we already had so definitely not worth it!

The spa treatments were also prohibitively expensive and really over the top -- I can't imagine they get that much business - it was empty when we were there, as for a 20 minute massage it was about 75€ which is, in my book, really expensive. Maybe it is busier in the summer, but even so, if they had special offers when we were there, we would probably have considered it.

The swimming facilities are absolutely lovely but very small as others have said. To describe it, the room is all wooden, is very dark and is beautifully appointed. It has a sauna and a steam room and the swimming pool has jacuzzi features so you can have a waterfall at one end and bubbles all the way down. It is a long, thin pool about 8 metres long and maybe 3 metres across so as long as you are on your own in there, absolutely gorgeous. If there were more than 4 people, it would become a problem to swim, but for us, no problem in December!

The gym is rather limited and small, but functional. A couple of cycles and a couple of treadmills but no floor space for anything else.

Breakfast was absolutely gorgeous and we made use of the fact it was included in our price! Fresh fruit, delicious pastries every day (both sweet and savoury), there were mini quiches and freshly made jams every day which were alternated and lovely - cannot recommend it enough. There was a hot eggs and bacon and tomatos etc counter over the other side of the breakfast area. The staff were also very helpful - do include breakfast in your price if you can as it is expensive if not.

Overall, we loved Valencia but found it very expensive, partially due to the euro pound exchange rate which was equal when we went (very painful!), but also expensive anyway, comparable to London prices. For example we went to the Oceanographic Centre (which I would HIGHLY recommend), and it was €20 euros each to get in. Fine for us, 2 adults, but if you had children, it would make it very expensive. One tip about this also, there are several queues when you arrive at the centre and no explanation about what's what. The queue for the tickets is on the left hand side at the front of the centre, and there are 2 queues here: 1 for the Oceanographic centre only, and 1 for a combined ticket for the Science or Arts centres also. Then there is another queue to get in to the building where they x-ray your bags. Fair enough, but be prepared or better still, buy your entry tickets in advance - it is possible.

The river which used to run through Valencia is now the main artery of the city and provides an absolutely gorgeous way to find your way around - it is beautifully maintained and manicured and worth the visit to Valencia just to see this!

Do get to the central market too - it is open until about 1 pm every day and sells just about every fresh thing you can imagine. There's a brilliant tapas bar/restaurant opposite the back entrance to the market which was always packed so you have to wait for a table, but well worth it - the service, food and position is brilliant to watch the world go by.

We also got on the double decker tour bus which at 14€ each was good value for money as it takes you right round the city, gives you a running commentary and gives you an overview of Valencia.

We would definitely go back, but we found it more expensive than Barcelona for example, and I would say there is more to do in Barcelona.

One last thing, we took the metro from the airport to the hotel and used the metro thereafter - a perfect and inexpensive way to get round a big city. Very easy to work out and clean, air conditioned, modern trains.

  • Stayed: December 2008, travelled as a couple
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1  Thank Timgin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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621 - 627 of 1,237 reviews

Reviewed 26 December 2008

This is one of the best hotels that I have ever stayed in, but I only gave it 4 out of 5! And the reason is that if you are a 5 star hotel with 5 star prices, then the product, in my case some sandwiches did not justify their charges.

The location is good, on the edge of the old town, and within walking distance of the new science city. The check in is polite, friendly and efficient. We used their garage for parking our car, which was a good move too.

The staff are very good. The rooms are "minimalist" without actually being "minimalist" , so are very comfortable. Ours had an open plan bathroom, but you could close the shutters if you were very modest. The bed was comfortable, the linen of high quality, more goodies in the bathroom than I have ever seen (as well as the usual, it included deodorant and lip salve).

The indoor pool in the basement is small (the description of "large jacuzzi" is almost fair) but I think has been well done.

The only quibble we had was with the sandwiches. A club sandwich at 15€ should be good, this was stale (not freshly toasted) , and of poor quality. In addition a party of guests in the dining room let their kids run riot. 8 children make a lot of noise, and the hotel staff made no effort to control them or get the parents to control them. So over 40€ for 2 sandwiches and 2 glasses of wine was not money well spent.

However that rant would not stop me from going back there again, or from recommending it to others.

  • Stayed: December 2008
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Thank moraira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2008

I can't say enough about the comfort of this hotel, the bed was the most comfortable I have ever slept in and the linen was divine. The staff were incredibly helpful and the location perfect, 5 mins stroll to the main shopping street and half way between the old town and the ultra modern 'city of the sciences.'

If you have the opportunity to visit this fabulous city then treat yourself to a stay in this excellent hotel.

  • Stayed: August 2008, travelled with friends
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Thank Helen035
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2008

We stayed for 2 nights having just stayed at the Atara Zanas (Room Mate) for 3 nights close to the port. The prices were the same but the Hospes Palau de la Mar was ten times better in every aspect.

Stylish spacious rooms, friendly service and great location. Breakfast was fairly expensive but well worth it. We would certainly stay there again but would swerve the Atara Zanas (Room mate)

  • Stayed: August 2008
    • Value
Thank Carl89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2008

...according to Wallpaper, and we've no reason to doubt it.

Couldn't have been better looked after. Quiet, very stylish, comfortable rooms in a beautiful building. Although the immediate neighbourhood is quiet, the tram for the beach is 2 minutes walk, and the old town is only a 15 minute stroll away so it really couldn't be better positioned.

The only negative is that the spa doesn't open on a Sunday!

Outstanding value for what you get.

  • Stayed: August 2008, travelled as a couple
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Thank j0ndu8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 August 2008

Booked a 3 night stay through otel.com (excellent service !!!). Lobby and concierge very nice, clean and polite. The terrace on the backyard is really gorgeous with spa and some rooms all around it. The old building has been renewed with fine taste and modern design.
The room was standard double but very comfortable, with a nice bathroom. Furnitures are nice to see, but as it happens often in Spain, finishing was quite bad : doors do not close completely, some furniture was already ruined, room door was badly isolated as we could ear everything, etc.
Swimming pool, as they name it, is underground, with hammam and sauna, close to a small gym room. Don't expect to be able to swim in it : it's much closer to a big jacuzzi. Once you're aware of this, it's nice (although suffering from same lack of care as the rooms, with painting already lacking).
Location is OK, slightly apart from old town. Didn't have breakfast as we were mostly living during night (nice city for this!) and waking up around noon. It's definitely worth the price I got through Otel.com and would again stay there.

  • Stayed: August 2008, travelled as a couple
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Thank Raul S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2008

Stayed for one night at the Palau de la Mar Hotel in Valencia. I made the reservation after reading the tripadvisor reviews.
The user photos gives you a fair clue of how the hotels looks.

As for my own stay i couldnt be more satisfied. The staff was very friendly and helpful - always with a smile.
The room was clean and in good condition. (room nr 307)
The neighborhood was quiet and not far from the subway (I only used the subway to get to the beach / port). If you like to explore the city by foot, everything but the beach is in walking-distance!

Didnt try the resturant or the roomservice, minibar was as expensive as expected, half bottle of champagne for 40€.

  • Stayed: July 2008, travelled with friends
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1  Thank DrCorona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hospes Palau de la Mar Hotel

Address: Avenida Navarro Reverter 14-16, 46004 Valencia, Spain
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 98 Hotels in Valencia
Price Range: £117 - £334 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hospes Palau de la Mar Hotel 5*
Number of rooms: 66
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