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Reviewed 15 February 2017

It is an excellent Hotel with real five star service. We upgrade to a suite and it was really worth the value for money. We also dined at the hotel and the food was excellent. The waiter who happend to be Italian was very efficent and professional in his work. Much appreciated.

Room tip: Suites are about 45 sq mts and well lit
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Gilbert G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 15 February 2017

Dear Guest,

On behalf of the entire team, I would like to thank you for dedicating part of your precious time to share your experience with us. It helps us understand our strengths and flaws and incidentally, it allows us to cater better for the needs of our guests. I am especially pleased to learn that you appreciated our upgrade, the treatment provided by our staff was to your liking. Our staff is our most valuable asset and knowing that they exceeded your expectations brings me joy.
Looking forward to having you with us soon in the near future,
Vicente Juanis
General Manager

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Reviewed 14 February 2017 via mobile

Just returned from 3 nights at this excellent hotel. Hotel located central for all sights and shops. Found it easy from Metro and around 10 minutes walk. Arrived too early for room to be ready, but booked in by very happy, smiling, helpful staff. Left our luggage and went sightseeing. Upon return, cases had been taken to our room. We had a room on the ground floor, next to the patio / garden area. This might be noisy in the warm summer evenings, but very quiet while we're staying here.Room was large, very clean and huge bathroom/ shower. Lots complimentary items, including toothbrushes. Tea and coffee which was unexpected. Turn down service, with chocolates. Took breakfast in the dining room, which was excellent and varied choice. Always greeted by a smile by all members of staff. Credit to the hotel.
Will certainly recommend and use again if returning to the city.

Date of stay: February 2017
Trip type: Travelled as a couple
Thank Dogcop
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palau_de_la_Mar, Director General at Hospes Palau de la Mar Hotel, responded to this reviewResponded 15 February 2017

Dear Guest,
It is with great pleasure that I read your excellent review. Here at Hospes Palau De La Mar we aim to exceed the expectations of our guests, and with reviews such as yours, it is clear to us that we are succeeding. However, we will still continue to work on improving so that whenever you decide to come back, we delight you with an even better experience. Sincerely yours,
Vicente Juanis
General Manager

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Reviewed 11 February 2017

Room was spacious and quite nice. Breakfast was good and staff helpful. one can also njoy an inside pool or spend some time doing physical Excercise. The location by itself is a great plus since you few minutes away from the shopping streets and the old part of Valencia. I truly recommmend it.

Room tip: Superior rooms are the best.
Date of stay: February 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Clint V
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palau_de_la_Mar, General Manager at Hospes Palau de la Mar Hotel, responded to this reviewResponded 12 February 2017

Dear guest,
Thank you for the time you took to write your opinion.
I'm more than happy to read that you enjoyed your clean, spacious and confortable room, that you valued our breakfast, the SPA, and our small but pretty Gym.
Even the location should be noticed because it is in fact very convenient for the turistic interest of our customers.
But the best of your comments which I proudly read is in reference to the satisfaction you have been provided by our staff. I will be honoured to share this with all the team.
I hope to welcome you back to the hotel soon and thank you again for taking the time to share your thoughts.
Best Regards,

Vicente Juanis
General Manager

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Reviewed 7 February 2017

Myself and my fiancé came here to spend our anniversary and my birthday. The hotel staff couldn't be more helpful. They were incredibly attentive and ensured our stay was second to none. They also gave us a free upgrade for our special occasion alongside other kind gestures. The hotel itself is well located and beautifully finished. The breakfast and restaurant was brilliant and the spa was a really lovely luxury to relax in after a long day exploring the city. Hotel bikes can be hired from reception for 20 euros each which we did and cycled to the beach. Overall really splendid hotel and I'd be happy to recommend to anyone.

Date of stay: February 2017
Trip type: Travelled as a couple
Review collected in partnership with this hotel
1  Thank Chris H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palau_de_la_Mar, General Manager at Hospes Palau de la Mar Hotel, responded to this reviewResponded 8 February 2017

Dear Guest,

Thank you for your 'fantastic' review! I am so delighted you enjoyed your stay with us and liked the hotel so much. I am especially pleased that you commented on the staff as we take great pride in delivering a high level of service so thank you and I will pass it on to the team.

I was absolutely delighted to hear that you had a ¨brilliant ¨breakfast and Restaurant experience, that the SPA was a lovely relaxation and therefore you recommended the hotel so highly.
I really hope you come back and see us again soon and from everyone here at Hospes Palau de la Mar thank you again for sharing your thoughts.

Kind regards
Vicente Juanis
General manager

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Reviewed 6 February 2017 via mobile

Very friendly staff from the moment you arrive. Comfortable modern hotel with nice touches. Great location for sightseeing esp old Turia river, now diverted. Walk or metro to visit enormous indoor market and adjacent La Lonja building, both worth seeing.

Date of stay: January 2017
Trip type: Travelled as a couple
1  Thank Feesty
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Palau_de_la_Mar, General Manager at Hospes Palau de la Mar Hotel, responded to this reviewResponded 7 February 2017

Dear Customer,

First of all I would like to thank you very much for your opinion written on the Tripadvisor. This is really helping us because we can see with the eye of the client and certainly we use it to achieve our goals and to improve the guest experience. It's much more better even when we receive an excellent opinion as yours.
On the other hand, I will personally let the staff know about your comments and they will be overjoyed you felt to mention them so thank you.
Please be so kind to let me know about your next visit, because it will be a pleasure to welcome back personally to your Hotel in Valencia.

Sincerely yours,

Vicente Juanis
General Manager

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