First off, the staff is absolutely lovely, and with any hotel experience, that carries the most weight. I have zero complaints when it comes to their kindness and willingness to help - always greeted me by name and with big smiles. Additionally, location wise it is great for those who don't necessarily want to be in the center of things but want the convenience of being close enough to the action. Even better if you like to walk since the hotel is on the main road into town and Valencia is such an easy walking city you can get to the beach in just an hour by foot. For those not used to walking, the metro is literally around the corner and you can get anywhere very quickly. Those are the positives. Sadly however, there are negatives. First off, if you plan on spending any more than a night or two, you will find it extremely difficult to put your clothes away. It is impossible to unpack as there are no drawers to put anything in and the room for hanging clothes is extremely minimal. I had clothes laying everywhere. I was there for six nights and it was apparent that my bed was only made each morning, and not changed, which I simply did not understand. The pillows were absolutely horrendous and my neck and back are still in pain because of them. The housekeeping manager comes to check on the rooms to see if they've been made but came into my room twice without knocking, very inappropriate. Even though the staff who man the bar/restaurant are nice, they are never around. Not once during my entire stay was I greeted and asked if I wanted anything. I had to ask the front desk repeatedly to call them to help me. And once they did, they never returned to follow up and getting the bill took just as long. Attentiveness is not one of their strong points. Perhaps when there is something happening at the Palacio de Congresos up the street and the hotel is busier, the hotel ups its game, however, my stay was less than pleasant unfortunately and when I return to Valencia will stay elsewhere.
- Official Description (provided by the hotel):
- With improvement and refurbishment works recently completed, the new 4* ILUNION Valencia Hotel has becomes a new point of reference among the hotelsnext tothe Palacio de Congresos in Valencia. Situated only 250 meters from the Palacio de Congresos, and with easy access from the airport of Valencia, it has an outdoor swimming pool y gymnasium. We have the best services available for you so that, whether your stay is for business or leisure, you can make the most of your time with us. ... more less
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