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“understaffed”

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Hotel Melia Valencia
Ranked #8 of 98 Hotels in Valencia
Certificate of Excellence
GreenLeadersBronze level
Reviewed 11 June 2014

Air conditioning did not work in the room when we arrived. Bellman was offered as source of solution but there was only one available and he was unloading a tourist bus. FINALLY persuaded the front desk to allow us to change rooms after a long wait. Number of personnel were inadequate to handle workload. This was evident when the occupancy was low as well as when the hotel was handling a convention at another time during our stay in Valencia

  • Stayed: June 2014, travelled on business
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Review collected in partnership with Melia Hotels International
Thank Bob H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina D, Guest Experience Manager at Hotel Melia Valencia, responded to this reviewResponded 13 June 2014

Dear@Bobh

Thank you for sharing your experience on Tripadvisor.

Your opinion is very important to us and we would like to thank you for taking the time to give your feedback. We will take your comments to improve our services and offer our guest the best experience in our hotel..

Please don’t hesitate to contact me for any further information you may need it.

Cristina Doro
Guest Experience Manager
Meliá Valencia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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352 - 358 of 2,459 reviews

Reviewed 8 June 2014

I stayed four nights in the hotel. Overall a good business hotel but room for improvement

Pro
-convenient location for airport, conference centre and city centre
-water kettle in room (with a sign to use only bottled water)
-satisfying breakfast
-functional rooms
-free wifi

Cons
-long wait for check in and for elevators
-reception staff not very polite or helpful
-no bathrobe or slippers in room
-no free bottled water (there is a supermarket down the road)
-a bit erratic house keeping: kettle in room was left filled with cleaning liquid on one occasion causing it to boil over; tea and coffee in room only replenished once
-terrible orange juice for breakfast which normally would not bother me but this is Valencia
-I was told on two occasions that a late check out would not be possible because the hotel is fully booked. While I would understand this the hotel website was still selling rooms for that night and a friend was offered a late check out and declined. Shame because I would have been happy to pay for that.

The hotel really needs to work on its service. I will probably pick a different hotel next time.

  • Stayed: June 2014, travelled on business
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2  Thank Travelingbiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina D, Guest Experience Manager at Hotel Melia Valencia, responded to this reviewResponded 10 June 2014

Dear@travelingbiz

Thank you for sharing your experience on Tripadvisor.

We are glad to hear that in general you appreciate our hotel.

Your opinion is very important to us and we would like to thank you for taking the time to give your feedback. We will take seriously your comments and we will make sure that we follow our standards.

I will share you coments with the departments involved to improve all our services.

Thank you again for your comments that will be taken in account to improve the guest experiences in our hotel.

Please don’t hesitate to contact me for any further information or assistance you may need it.


Cristina Doro
Guest Experience Manager
Meliá Valencia

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 June 2014

Good halfway point from Portugal to France. Excellent place to chill out and unwind before driving again. Substantial gym with treadmills cross trainer and weights. Good bar food and very reasonably priced. Have been going for 3 years now.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International
Thank Peter S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina D, Guest Experience Manager at Hotel Melia Valencia, responded to this reviewResponded 10 June 2014

Dear@peters

Thank you for sharing your experience on Tripadvisor.

We are glad to hear that you enjoyed your stay with us, the hotel facilities and staff services.

Your opinion is very important to us and we would like to thank you for taking the time to give your feedback.

I really appreciated that you visit us from 3 years and I would be very happy if you visit us for 4 years and more…

Please don’t hesitate to contact with us over our guest experience team and we will assist you in futures reservation.

Best Regards

Cristina Doro
Guest Experience Manager
Meliá Valencia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

I stayed on 11th floor with really nice view. The staff members are nice and helpful. Although it's a few blocks away from the old town which is the main touristic area, you can get a bus or a taxi right outside of the hotel, so it's not a huge problem. It would've been perfect if they gave you a complimentary bottle of water every day...

  • Stayed: June 2014, travelled solo
    • Value
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Thank Sojung K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina D, Guest Experience Manager at Hotel Melia Valencia, responded to this reviewResponded 10 June 2014

Dear@sojungK

Thank you for sharing your experience with us.

We are glad we were able to satisfy all your expectations during your experience in our hotel.

In your next visit to one of our hotels you can have the fidelity card Meliá rewards and you will have one bottle of water each time that you stay in our hotels.

Please contact me if you need any kind of assistance in future reservations.

We hope to be able to welcome you back in the near future and it will be a pleasure to welcome you personally.

Best Regards

Cristina Doro
Guest Experience Manager
Meliá Valencia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2014 via mobile

I left my money in my safety deposit and I got stolen 150 EUR. The manager was unhelpful and she told me that apart from myself nobody could possibly open the safety deposit.They did not contact the police because this is 'my problem'.

Stayed: June 2014
2  Thank Rrrrrrvvvvv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina D, Guest Experience Manager at Hotel Melia Valencia, responded to this reviewResponded 12 June 2014

Dear@Rrrrrrvvvvv

Thank you for sharing your experience on Tripadvisor.

We are obviously disappointed with your feedback about your last experience with us and I wish to express my apologies like I did directly to you. As soon you informed us we started with an investigation to be able to give you an answer to you.

Like I informed to you after went to the room to verify that the safebox was working correctly and we couldn’t find any failure in the system. We also check all the entrance in your room with the same result, We offer you the possibility to go to the police station and we provide all facilities for this.

I apologize and we will take seriously your comments and we will make sure that we follow our procedure in this case will contact you if we have any other information.

Thank you again for your time and please don’t hesitate to contact me for any further information you may need it.


Cristina Doro
Guest Experience Manager
Meliá Valencia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Good stay, comfortable and large rooms (paid a little extra for a double room with a view). Breakfast had lots on offer, decent selection of cereals, fresh fruit and pastries. Convenient location, with the tram stop being just around the corner; would recommend.

  • Stayed: February 2014, travelled on business
    • Value
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Thank Bert_gab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina D, Guest Experience Manager at Hotel Melia Valencia, responded to this reviewResponded 4 June 2014

Dear@bert_gab

Thank you for your kind review! It is a great pleasure to know that you liked your stay in Valencia.

I appreciated your comments concerning our breakfast with more than 150 products.

I would like to recommend you our Aqua restaurant a la carte for your next visit to test our Mediterranean food.

It will be a pleasure to share your opinion with our team and please don’t hesitate to contact with us over our guest experience team and we will assist you in futures reservation.

Thanks again for your review.

Best regards

Cristina Doro
Guest Experience Manager
Meliá Valencia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2014

We waited forever to check-in while the solo receptionist took her time flirting and cooing over a group of brits obviously on a bucks night/getaway. Thankfully after a about ten minutes another girl turned up, apologised profusely and looked after us. We took a hunch and booked a cityview room, which was lovely at night although we were facing towards the outer edges of the city instead of inwards like I requested. Breakfast was ok but quite pricey so we headed in to town for the bakeries and teneded to eat out. Wine list at the bar was a waste os space but there's a great wine bar a minute down the street so we stopped in there on the way back each night. Lifts are extremely slow, particularly if there's a conference group staying at the hotel and all wanting to go up/down at the same time.
This all said, the room was quiet, well appointed, the internet was fast, the bedding good and the location actually suited us well as it was quiet through the fireworks festival. So yes we'd be back but there's still some things for the hotel to improve.

  • Stayed: March 2014, travelled as a couple
    • Value
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3  Thank Skydivej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina D, Guest Experience Manager at Hotel Melia Valencia, responded to this reviewResponded 4 June 2014

Dear@Skydivej

Thank you for sharing your experience on Tripadvisor.

We are glad to hear that in general you appreciate our rooms .

Your opinion is very important to us and we would like to thank you for taking the time to give your feedback. We will take your comments to improve our services and offer our guest the best experience in our hotel..

Please don’t hesitate to contact me for any further information you may need it.

Cristina Doro
Guest Experience Manager
Meliá Valencia

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Melia Valencia

Address: Avenida Cortes Valencianas 52, 46015 Valencia, Spain (Formerly Hilton Valencia)
Phone Number:
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Valencia
#2 Romantic Hotel in Valencia
#3 Family Hotel in Valencia
#4 Green Hotel in Valencia
#6 Luxury Hotel in Valencia
Price Range: £64 - £197 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Melia Valencia 4*
Number of rooms: 303
Official Description (provided by the hotel):
The Melia Valencia is located in one of the most important and dynamic areas of Valencia, near the Congress Centre in the Avenida de les Corts Valencianes. Amongst its magnificent facilities, the hotel has a gym and a spectacular Convention Centre. All the rooms are comfortable, bright and outward facing. Melia Valencia is the perfect option for business and leisure travellers, thanks to its excellent location in the city centre, its comfortable, well-equipped rooms, and the superior quality of its services. ... more   less 
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Also Known As:
Melia Valencia Palacio De Congresos Hotel Valencia
Hilton International Valencia
Hilton Valencia
Valencia Hilton International

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