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“Great Hotel. Amazing Service.”

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The Westin Valencia
Ranked #11 of 98 Hotels in Valencia
Certificate of Excellence
Charlotte, North Carolina
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great Hotel. Amazing Service.”
Reviewed 27 July 2011

We were in Valencia for four nights July 2011. We chose the Westin Valencia and we were not disappointed. The hotel is just across the park from downtown, so it is a bit more peaceful. It is a 5 minute walk across the bridge to the center of town. The staff is the big difference here (with the exception of the spa attendants), they are amazing; from the front dest, concierge services, wait staff in the bars and restaurant. Great spacious (especially by European standards) rooms. The spa was first rate, they have a full indoor pool...we did find a couple of the women who work in the spa to be less than agreeable/service oriented. Otherwise,nothing but positives and I am pretty picky....you will have a great experience.

  • Stayed July 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank TravelGasser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (233)
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English first
Level 6 Contributor
98 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 26 July 2011

A very good top class hotel. We got an excellent deal with Alpharooms which made really good value. Very good breakfast menu, lots of variety and good quality.

  • Stayed August 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kanubles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 July 2011

Me and my girlfriend(soon to be wife) just came home from a excellent stay at the Westin Valencia. I was going to propose to my girlfriend and I decided two weeks before we went, to do it in the Westin hotel in the courtyard. I contacted the hotel to ask for some help with a romantic setup, and they really went out of their way to help me with flowers, rose-leaves, live candles and a private setup in perfect private surroundings in the courtyard. Excellent food, good wine romantic setting. She said yes !!
All of the staff seemed to be in on it and for the rest of the stay we were taken care of in every way.
But even if it wasn't for the proposal I feel like this was a perfect hotel, and we are definitely coming back and I would recommend it to anyone.

  • Stayed July 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joeisjoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aveiro, Portugal
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 20 July 2011

Top notch service from the moment you walk in until you leave with staff on hand to help with any questions. Staff are also very knowledgeable about the city. I know that a lot of guests are American so the service is very Americanised, which can be overbearing at times if you aren’t used to that! Not a complaint, but a minor point to bear in mind.

All in all this is a fantastic hotel with an amazing reception area and a beautiful
chandelier to gaze at! Reception appearance aside, the rooms are large, complimentary water awaiting along with some magazines. I have stayed twice at this hotel for business and on both occasions the rooms I was put in were great: massive beds, tons of pillows and the toiletries are good too! Internet access is payable, which in this day and age should surely be included?

Breakfast (also very good) on the patio in the morning was the highlight of my stay.

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
3 Thank cowgirlcat21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martina Franca, Italy
Level 5 Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 20 July 2011

very good free WI-Fi connection. superb restaurant in garden.
lovely and friendly staff

  • Stayed June 2011, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MonicaTaranto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Papeete, French Polynesia
Level 5 Contributor
98 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 17 July 2011

The Westin Valencia is a nice hotel. If you are looking for a nice and new room, then this is the place to be. However, if you are looking for the service that Westin brand is normally well known for... ...then, you are not at the right place!

Concierge desk:
No staff, no concierge at all, there is a desk but no Chief Concierge. You can take brochures and maps from this area but if you need more informations, you would need to talk to Front Desk or Guest Relations officers at the main reception.

Business Center:
No staff, no business center agent at all. There are 2 work stations with internet access and a printer, Same as Concierge, if you need assistance, you'll need to walk to the main reception and speak to an agent (if not busy)

Doorman:
No staff, no staff to help you to get a taxi. I went out few times a day, 2 staff wearing green uniforms were at front desk while I was waiting outside for a taxi. No assistance!

Room:
Nice and large room. But no welcome message from the management, no amenities (such as bottle of water or fruits...). Cleaning was ok but not spotless. Internet in room is not free !!!

I am used to stay at Westin brand, this one does not deserve the name. It is just a nice "facade" with an empty building,

  • Stayed May 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank HongKongStars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WestinValencia, General Manager at The Westin Valencia, responded to this review, 21 July 2011
Dear Guest,

First of all we would like to thank you for having choosing The Westin Valencia during your stay in Valencia.

We are happy to know that the room met your expectations.
On the other hand, we are sorry to read that some of our services did not meet your expectations.
We would like to inform you that all your comments have been passed on to the managers involved and they will personally ensure that such incidents will not occur in the future.

We are looking forward to welcome you again!

Yours sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 11 July 2011

Rooms were spacious, staff was super friendly and helpful. The hotel is in a great location. I haven't stayed anywhere is in Valencia but i don't think you can go wrong in booking the Westin Valencia.

Just make sure you are aware of the cost of breakfast.

  • Stayed July 2011, travelled with friends
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank WKEM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Westin Valencia

Property: The Westin Valencia
Address: Calle Amadeo de Saboya 16, 46010 Valencia, Spain (Formerly Westin Alameda)
Phone Number:
Region: Spain > Valencian Country > Province of Valencia > Valencia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Valencia
#3 Spa Hotel in Valencia
#4 Romantic Hotel in Valencia
#5 Business Hotel in Valencia
#7 Luxury Hotel in Valencia
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Westin Valencia 5*
Number of rooms: 135
Official Description (provided by the hotel):
Welcome to the exclusive The Westin Valencia, 5* G.L. Located in the city center in an impressive historic building, it is the ideal choice to discover the city and enjoy a exquisite atmosphere. It offers 135 confortable rooms and suites, with Westin Heavenly Beds, restaurants, meeting rooms, bars, wellness center and Mediterranean gardens. ... more   less 
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Also Known As:
The Westin Valencia Hotel Valencia
Westin Valencia
Valencia Westin

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