My wife, 18-month old son and I stayed at the Westin Valencia for four nights in July 2009. We received a great deal through Expedia (US$135/night all in). This three year-old hotel is beautifully designed, with a tranquil courtyard in the middle of the hotel in which guests can relax. Every single hotel staff member we encountered was so friendly and eager to please. They treated us the way one expects to be treated at a Four Seasons or Ritz Carlton hotel, even though this was just a Westin.
We had a bizarre incident during day 2 of our stay when the sink in our bathroom fell to the floor. I mention this, however, as a positive example for the hotel. We called the front desk and they profusely apologized and immediately moved us into a large suite for the remainder of our stay. Hotels are not immune to problems with particular rooms from time to time, but it's how they respond to these problems that defines the hotel. By swiftly moving us into a suite with apologies, the hotel did exactly what it should have done in the situation and did not hesitate to provide the complimentary upgrade.
My only constructive criticism for the hotel is that the lovely indoor pool should be complimentary for guests. Asking guests to pay to use the pool is unfortunate in my view. It is also unfortunate that children are not allowed in the pool (since it's part of the hotel spa area). I'm an SPG Gold Member and even I couldn't use the pool for free. I know it may be too late now, but it's a shame the hotel didn't build a pool in its gorgeous courtyard for all guests to use. The hotel would be even more luxurious and beautiful if they did this, and guests would surely sit around all day eating and drinking from the hotel's restaurants in the courtyard. An easy revenue generator over the long term.
We travel extensively throughout the world and every now and then we come across a hotel that excites us. The Westin Valencia is one of those hotels. You will have fond memories of this hotel for many years to come! Enjoy it!
- Official Description (provided by the hotel):
- Welcome to the exclusive The Westin Valencia, 5* G.L. Located in the city center in an impressive historic building, it is the ideal choice to discover the city and enjoy a exquisite atmosphere. It offers 135 confortable rooms and suites, with Westin Heavenly Beds, restaurants, meeting rooms, bars, wellness center and Mediterranean gardens. ... more less
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- Also Known As:
- The Westin Valencia Hotel Valencia
- Westin Valencia
- Valencia Westin