Esteemed guest,
First off, we appreciate that you have taken the time to post your comments about your experience staying at our hotel. We regret that your stay with us wasn’t as you hoped it would be.
As such, we’d like to let you know that we take into account each and every observation, complaint, suggestion, and other comments, from our guests, with the goal of improving our customers’ experiences.
Ultimately, we work hard to achieve customer satisfaction, and your opinions are always the most useful in helping us to do so.
Kindest regards,