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Rosie D

Nice Hotel but very quiet location and ended up with extra 100euros charge at check out!

Review of Vincci Palace
3.0 of 5 bubblesReviewed 21 Jun 2011
The hotel is situated in quiet spot and quite far from the beach (taxi to beach 10euros max).
Facilities for a four star no kettle for tea and no Iron in the room. Also the bathroom has the shower and toilet visible to people you Are staying, it is seethrough abit uncomfortable when staying with friends.
Situation check in time was 2pm however they turned round said room not ready till 3 so we sat and waited to get freshened up and were frustrated by this but they turned it arou d quick.
Asked while checking in if an iron is in the room and reception said no they have ironing facilitiy. We asked if we can have clothes ironed for the evening. They said we can do qn express service at 50% cost less (we thought it meant at discount 50% and asked 3 times) along with that if you give them clothes to iron one day in advance we can get them free of charge and she said yes!
So then we went to our rooms and brought the 4 items down to get ironed!
At checkout 2 of us girls out of 3 had left early due to early flight back! And one of us left to check out at 12 got 100 euro bill for ironing 4 items. Turned round and said express delivery with extra 50% on top for service! Spent 45mins arguing at check out and still had to pay. Supposedly in the room there is an tick list and laundry bag for ironing, i personally had to hand the four items to them at receptio. With no bag or list??? How they justify 100 euros i have no idea for ironing 3 dresses ans one skirt?
So overall as anyone could see it put a huge downside on the stay at this hotel! I wouldnt go again to this hotel. The ironing cost us equivalent to another night stay.
Date of stay: June 2011
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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VincciHotels, Community Manger at Vincci Palace, responded to this review
Responded 7 Sept 2011
Esteemed guest,

We´d like to thank you for the time you´ve dedicated to write us you opinions regarding your stay in our hotel. We are sorry that your expectations were not met and we´d like to offer our most sincere apologies. Further, we´d like to try to clarify and offer an explanation regarding your complaint.

There was a misunderstanding regarding the price of the ironing services. The express service is rushed and any rushed service is more expensive than normal. What was trying to be explained in the reception was that this is a supplemental extra charge for ironing requested for the following day, unless it is not a rushed service, in which case it would not be charged, and that in any case it was not stated that the normal ironing service is free of charge. The fees are indicated like any others fees; the laundry fees can be found in each room and their prices are normal for hotels with these characteristics.

In any case, we´d like to again apologize for the misunderstanding, and we hope the 50% we took off of the total laundry bill was sufficient to compensate for any occasional discomfort and we´d like to thank you again for writing us your opinions: they will help us improve the service we offer our guests.

We remain at your disposal for anything further you may need.

Kindest regards
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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713 - 718 of 1,846 reviews
Reviewed 15 June 2011

We had a very pleasant stay in Valencia. It's a beautiful city and everyone is very friendly. In the hotel everything was perfectly done en the staff is one of the best i ever came upon.

Room tip: There are no bad rooms in this hotel.
Date of stay: June 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Jos2011
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VincciHotels, Community Manager at Vincci Palace, responded to this reviewResponded 20 June 2011

To our esteemed guest:

It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.

Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2011

I absolutely love this hotel - this is only my first day here and already I can't wait to write a review! My room is at the corner and is very spacious. Decor is pretty and sophisticated. Location is perfect - 2 minutes walk to Plaza Reina yet still relatively quiet. The bathtub is very very clean and water pressure is perfect. There is no glass door in my shower, so there is a bit of water on the floor after shower, but I'm okay with that. Staff are very friendly and speak good English. If there's anything I would complain about - it is the lack of WIFI (free / paid) in room. I consider this a basic service in boutique hotels these days, so I hope next time I come back they can provide this. Room service menu also seems a bit limited... No hot dishes, no tapas... (or at least I don't see on the menu)

Date of stay: June 2011
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank C T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VincciHotels, Community Manager at Vincci Palace, responded to this reviewResponded 20 June 2011

To our esteemed guest:

Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.

We hope to see you again soon at one of our hotels.

Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2011

Great location, great value for money, and friendly staff. Will be back next time I am in Valencia.

Just want to say thanks to the reception staff who noticed from my partners passport that it was her birthday during our visit and in turn arranged a bottle of champagne to be sent to the room, a fantastic personal touch

Date of stay: June 2011
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Jamiem78
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VincciHotels, Community Manager at Vincci Palace, responded to this reviewResponded 20 June 2011

To our esteemed guest:

We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.

Thank you very much.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 May 2011

We found this hotel to be very clean and in an excellent location, near to the metro and very easy to get to from the airport. The reception staff were very friendly and we were impressed with our room, with it's very comfy bed and easy to use and effective air-conditioning.

We did not have the breakfasts, so cannot comment on this.

We would definitely stay in this hotel again.

Date of stay: April 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LeicestershireEden
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VincciHotels, Community Manager at Vincci Palace, responded to this reviewResponded 20 June 2011

To our esteemed guest:

It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.

Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 March 2011

Clear glass in doors to bathroom means lack of privacy using toilet.
Lighting system and glass wall between, ensures that when bathroom is used the bedroom is also brightly illuminated. Obviously using the toilet in the night then disturbs a sleeping partner.
Reception staff are aware of this and a little embarrassed by customers raising the issue. Although it was February the room was too warm at night and turning the thermostat down had no effect. When we raised this the following day at reception we were told that all rooms on that floor were controlled centrally and the weather had beeen cold. The second night we opened the window and slept better until the noise of the rubbish collection.
Totally inadequate storage space: open shelving, one too high to use. No tea/coffee facility.
A flashy look from a designer who has never used the facilities.

Date of stay: February 2011
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank noelch
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
VincciHotels, Community Manager at Vincci Palace, responded to this reviewResponded 16 March 2011

Esteemed guest,

First off, we appreciate that you have taken the time to post your comments about your experience staying at our hotel. We regret that your stay with us wasn’t as you hoped it would be.

As such, we’d like to let you know that we take into account each and every observation, complaint, suggestion, and other comments, from our guests, with the goal of improving our customers’ experiences.

Ultimately, we work hard to achieve customer satisfaction, and your opinions are always the most useful in helping us to do so.

Kindest regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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