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Vincci Palace Valencia
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Reviews (1,338)
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All reviewslighting systemgreat locationcar liftold towncolon metro stationrecommend this hotellovely hotelwardrobe spacewithin walking distancecorner roomside streetrooms are smallnight stayfew minutes walkcouple of nightssuperior roomlong weekend
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366 - 371 of 1,338 reviews
Reviewed 4 November 2013

A great location for exploring Valencia! Was very happy with this hotel - a spacious room, lovely bathroom with a decent shower, and very nice decor. Only issue was with the room lighting - I loved the freestanding lamp adding a touch of class, but the lights were a little difficult to work out.

Nonetheless, I would not hesitate to recommend this hotel to anyone visiting Valencia - friendly staff and a lovely place to stay.

We didn't bother with the hotel breakfast, there's so many great places to eat on the square just 3 minutes away. Take advantage of the great location of this hotel to see the stunning cathedral when it opens at 10am - it is over-run with tourist groups later in the day.

  • Stayed: October 2013, travelled with family
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Thank Hollie_RS_88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Palace Valencia, responded to this reviewResponded 5 November 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We would like to let you know that we will take your opinions into account: they will doubtless help us to improve the customer service we offer our guests in the future.
We hope to see you again soon at one of our hotels.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 November 2013

Having stayed in many of the 4 star hotels in Valencia we thought it time to give Vincci Palace a try. A very disappointing experience. The staff are very polite and efficient and nothing was too much trouble, but the problems lay with the rooms. They are smaller than most 4 star establishments. Initially I thought a mistake had been made and that we were in a single room. Confirmed, I thought, when I saw a single glass and toiletries for just one person in the bathroom! However after speaking with reception it appears not the case. All standard rooms are the same size with superior not much bigger. The rooms are very clean and well presented but are dark and the lighting is subdued. Adds to the general cramped feeling. There is almost no storage space. Just one drawer in the entire room and the hanging space is very narrow, maybe 500mm (see photo). The bathrooms are modern, with powerful showers and good fittings.
Our 1st floor room, overlooking the side street, had a further problem with the noise from the street below during the night and also early morning street cleaners, delivery drivers, etc. A room on a higher floor is recommended. You also get the bonus of a small balcony. Sadly no balconies on the 1st floor.
Just one English language channel on the TV (CNBC). A dedicated news channel (CNN, BBC World, Euronews) would be welcomed.
One great attraction with this hotel is the underground car park. Convenient and inexpensive. Due to the size of the car park lift, the car park is unsuitable for large saloons and 4 x 4s. (Merc C200, no problem).
Glad we tried it but will return to Vincci Lys and Husar Dimar.

Room Tip: 1st floor rooms do not have a balcony and street noise is a problem. These rooms also tend to be in the shadow and consequently are very dark.
  • Stayed: October 2013, travelled as a couple
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1  Thank xcpoct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Palace Valencia, responded to this reviewResponded 21 November 2013

Dear guest,
Thank you very much for staying with us and for sending us your opinions. We are pleased to read that you were pleased with the treatment you received from staff, the cleaning and the bathroom. Our guest´s satisfaction is our reason to be and what we work for every day in Vincci Hotels.
We regret, however, that we did not meet all of your expectations. We can assure you that we will take note of your feedback: it will help us improve the service we offer our guests in the future.
We are sorry if the room you were assigned was not to your liking and would like to inform you that any guest who is not happy in this regard can notify us and always in so far as it is possible our staff will offer a change of room, trying at all times to make their stay pleasant and enjoyable. We would like to clarify in any case that all of our rooms and services meet the sizes established by the regulations in effect for 4 star hotels.
Regarding our parking, we would like to clarify that access is made using a car lift of 2,50 meters in width, 1,99 in height and 4,90 meters in length, guaranteeing access to all vehicles that meet these measurements.
We would also like to indicate that we have available 9 Spanish television channels and 6 international ones (French, English, German, Italian and Russian).
We are at your disposal for whatever you may need.
Warmest regards.

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Reviewed 2 November 2013

Fantastic location in centre of the old city. Two minutes walk to the cathedral and close to the Colon metro station, which was fantastically easy to catch a train from the airport. Do not bother with taxi's from the airport as the train is so easy and cheap, around €4 euro's each way. Hotel was good and a bit quirky which was nicely different to the norm. Breakfast was fine and served until 10.30am. Staff friendly and eager to help. Tourist office is just 30 seconds away on the same street. Would have been nice to have a swimming pool, but not the end of the world. A god hotel right in the centre. Would recommend to friends.

Stayed: October 2013, travelled as a couple
1  Thank gsxrEastSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Palace Valencia, responded to this reviewResponded 4 November 2013

To our esteemed guest:
Thank you for your comments. We appreciate knowing that your stay with us met your expectations. Without question, our guests’ satisfaction is our raison d’être.
We would like to let you know that we will take your opinions into account: they will doubtless help us to improve the customer service we offer our guests in the future.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 October 2013 via mobile

Stayed here for 2 nights for my birthday, excellent location 5 mind from Colon metro, 5 mins from Cathederal. Staff very welcoming and helpful, bottle of champers in room as bday present. Excellent stay. Also recommend Suzy from Valencia Tours.

  • Stayed: September 2013
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1  Thank dazza2309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Palace Valencia, responded to this reviewResponded 24 October 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2013

I booked 2 rooms for 6 days and stayed with the family.

The hotel is perfectly located in the city center. The rooms are of reasonable size and elegantly decorated, and the receptionists are exptremely friendly and helpful especially Tania who was acting very much like a city guide (advising where to go and what to do etc.)

One service that is very useful for families staying for a long stay is the full washing machine load for 10 Euro. In the absence of nearby laundry this service was very important, otherwise, we would have paid a fortune using the usual expensive laundry service.

  • Stayed: October 2013, travelled with family
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    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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2  Thank Nafez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GemmadeVincci, Community Manager at Vincci Palace Valencia, responded to this reviewResponded 21 October 2013

To our esteemed guest:
We appreciate your comments. We will pass along your praise to the hotel’s entire staff. That you had a good experience at our hotel is our greatest pleasure, and it’s the reason why we work so hard every day.
We hope to see you again soon at one of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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