While checking in to this hotel our suitcase was stolen. It was beside us while we queued to check in, and taken at the moment when we had to show our passports to the receptionist. The theft was recorded on the hotel's security video, but they had no security on the door or in the foyer. We reported the theft to the police. The hotel's business manager to whom we wrote did not accept our view that a 4 star hotel ought to provide security for its guests (as most, in fact, do in Spain). He did not accept that the hotel has a duty of care towards its guests. As our suitcase contained essential medicines we had to return to the UK that evening and abandon our holiday. We used our room briefly: it stank of cigarettes (it was meant to be non-smoking); the wifi didn't work, and the room was full of condensation from the previous guests' use of the shower. This is not a 4-star hotel. There were not enough receptionists on duty, they were all very young and inexperienced, and the senior manager we wrote to was adamant in his view that the hotel has no responsibility towards the property of its guests.
- Official Description (provided by the hotel):
- This ultra-modern hotel is just 600 metres from Valencia’s impressive City of Arts and Sciences. It has a spa, gym and its elegant rooms feature plasma satellite TV and free Wi-Fi.The air-conditioned rooms at the Valencia Primus have attractive wooden flooring and bright, modern décor. Each one is soundproofed and has a work desk and laptop safe.For a surcharge, guests have access to the hotel’s extensive spa, which features a dynamic swimming pool, cold pool, hot tub, sauna and hammam. A range of massage and beauty treatments are available. There is also a fitness centre.The hotel’s stylish restaurant serves traditional Mediterranean food with a modern twist. It has an outdoor terrace, and there is also a café-bar overlooking the charming decked garden.Aqua Multiespacio Shopping Centre is just opposite the Primus Valencia. There is a bus stop 75 metres away, connecting you with the city centre and beaches. ... more less
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- Also Known As:
- Primus Valencia Hotel Valencia