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Review of Alma Palace

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Condo/Apartment -
4 Bedrooms, 4 Bathrooms, Sleeps 10
Valencia, Province of Valencia, Valencian Country

Reviews from our community

Poor - based on 2 reviews
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Reviews from our community

Date | Rating
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English first
English first
Italian first
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Perfect location - average service”
Reviewed 1 August 2018 for a stay in July 2018
person found this review helpful

A group of 10 of us arrived at Alma Palace last Friday for a hen weekend.

The accommodation is in a perfect location - walking distance to many restaurants, bars, shops and the main nightlife, and just a short taxi drive or a bus away from the beach.

It is very modern and very spacious - a living room, dining table, kitchen, 4 bedrooms, 2 dressing rooms, and 4 showers and toilets. The rooftop terrace was a good size too, although might not be big enough if sharing with other people in the complex.

2 big negatives were the fact that the upstairs toilet and air con wasn't working all weekend. This was very disappointing considering there were 6 girls sharing one floor, and made getting ready quite difficult in the heat!

When we arrived we told the check in agent that the air con was't working and he advised that he would get a technician to arrive that evening, However nobody came. We then rang again the next morning and also to explain about the faulty toilet. Again, we were advised a technician would be sent out, however nobody turned up. We tried to ring again but no answer, so sent an email which wasn't replied to until our return home.

Unfortunately I wasn't surprised about this service, considering I also had trouble reaching them on the day of arrival. They email beforehand asking you to let them know your estimated time of arrival, as well as asking you to ring them about an hour before arriving. I tried ringing whilst we were on our way from the airport however couldn't get an answer. I emailed explaining this and received an email back saying there was nothing they could do and it was my responsibility to keep ringing!

All in all I would go back, however would hope for a better level or customer service, and hope that all facilities would be in working condition!

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 4 Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 15 December 2017 for a stay in December 2017
Google Translation
person found this review helpful

Your age range 50-64
Would you recommend this hotel to a friend?   No.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Dec 2017
Good morning Enrico,

Thank you for the message and feedback.

We always appreciate our guest's comments, good or bad, so we can improve our service for future customers.

We deeply regret that you had some unpleasant situations during your stay; however, it is ironic that you say that the welcome was not good when we did your check-in THREE hours before the normal time, which is 3PM. Our check-in agents start working after 1PM but we had our guy ready for you at 12H so you would not have to wait that long. It is a pity you do not know to appreciate that.
I apologize for the wifi issue; unfortunately we found out that there was a problem with the wiring and we could not fix it. Please let us know if you would like those 9€ to be refunded.

Kind regards,
Valencia Luxury Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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