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“Good atmosphere and great service”
Review of Mandeville Hotel

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Mandeville Hotel
Ranked #2 of 3 Hotels in Mandeville
A TripAdvisor Member
Detroit, Michigan
19
Reviewed 17 October 2003

I stayed at the Mandeville Hotel for a second time during a visit to Jamaica this summer and while I agree that the photographs on the Hotel's website don't give the entire picture, but it wasn't bad at all. I visited for the first time back in 1997 and since then its been obvious that they have been trying to improve things. The rooms had been upgraded and for instance air conditioning had been put in. The best thing about this place is that its really relaxing, just the whole setting, the fact that there was so much greenery even though we were in the centre of town. My kids had a great time as well even though they just swam and ate for most of the time. The service there was excellent. I can safely say I was greeted with a smile every morning at breakfast and constantly being checked on to see if I was ok. If you plan to see the entire island its a good place to stay because you can reach the other resorts like Ocho Rios, Montego Bay or Negril really easily. I felt at home there and had a great time there. I would definitely recommend it to anyone interested in staying in that area of the island.

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65 - 67 of 67 reviews

A TripAdvisor Member
Reviewed 8 May 2002

I just spent the month of April at the Mandeville Hotel while working for Alpart in Nain.
The overall facility is tired and worn and the pictures on the hotel's website have to be from 20 years ago.
The room accomodations were very good. I had a suite or apartment (unit # 206) and it was very clean and nicely appointed. The cable TV reception was as good as the U.S. Also the housekeeping service with daily laundry was very reliable. Unfortunately, the good stops there.
As a business man that travels quite a bit, I was disappointed to not be able to get any type of internet connection for my computer. All phone calls had to go thru the front desk and the connection with MCI was hit or miss. The water pressure at the hotel is a roller coaster experience of a drip to full stream. You would get into a routine of getting wet, lathering with soap, then wait for the water pressure to build up again (2-3 minutes). The food service at the Mandeville hotel leaves much to be desired. Service is very slow (to be fair, this is true throughout much of Jamaica). It is not slow because of the number of people in the dining areas. I never saw more than 5 -6 customers at any one time. One morning, after waiting 20 minutes for my breakfast, I had them pack it to go. My bag lunch for the plant site was forgotten 2 mornings in a row. I finally gave up. The evening dinner selections were good, but not luxurious as the web site claims. The main dining room is old and worn and the chairs are very uncomfortable.
Also do not expect a quite peaceful night of sleep. The town of Mandeville is very robust from early morning to very late at night. There are the constant honking horns of the cars in the village roundabout. At night, you get your choice of barking and howling dogs (both on and off the hotel property), and the loud, pounding reggae music coming from the cheap car stereo systems of the cab drivers sitting in the town roundabout. Obviously there are no noise ordinances in Mandeville.
I do not want to sound like some whining, spoiled American who yearns for the cookie cutter Holiday Inn Express. On the contrary, I enjoy the quaint, unique experience and culture as much as the next person. But this experience was too many things that just don't facilitate a nice relaxing atmosphere. And then to endure it for 4 weeks is also a bit much.
My recommendation to the Mandeville Hotel is to be a bit more honest with their website. Take some recent pictures, I did. Train your help to understand what good hotel service is all about. Treating the customer like they were a nuisance is not good hospitality.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2016 via mobile
Google Translation

Stayed: March 2016, travelled as a couple
Thank michi_MUC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Mandeville Hotel

Address: 4 Hotel St., Mandeville, Jamaica
Region: Caribbean > Jamaica > Manchester Parish > Mandeville
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 3 Hotels in Mandeville
Price Range: £69 - £77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Mandeville Hotel 3*
Number of rooms: 60
Official Description (provided by the hotel):
Set on 4 acres of tropical gardens in the centre of Mandeville, one of Jamaica's fast growing towns, The Mandeville Hotel is a landmark of great Jamaican hospitality. A variety of accommodation options provide guests with the combination of a relaxing environment and the convenience of a central location. For events - weddings, groups, meetings, banquets and conferences - the Mandeville Hotel is central Jamaica's most desirable address. ... more   less 
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Also Known As:
Mandeville Hotel Jamaica

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