My wife and I stayed there in October and the accommodation was what I expected - very basic but was comfortable for the price. However, my biggest problem was the integrity of management. I used my credit card to pay for the four nights. When I got back to New York I checked my account online and realized that my account was double charged. I immediately contacted them by phone and email and they acknowledged the error and promised to credit my account within a couple days. One month has passed and my account was not credited. I filed a dispute with MasterCard and followed through with a telephone call to the hotel castigating them for their dishonesty and they credited my account immediately.
In good conscience, I could not recommend anyone to this place again. They must realize that a small business such as this will only succeed through references.
- Also Known As:
- Tropics View Hotel Jamaica/Mandeville