This hotel is situated in a stunning location on the Amalfi coast. The hotel building, grounds, common areas etc are gorgeous and the very picture of luxury and elegance. However this hotel has one problem which overshadows all its positive qualities. And that one problem is the staff and service. Across the board, the staff are rude, unfriendly, argumentative and generally give the impression that they would rather be anywhere else than help the hotel guests. We stayed here for 3 nights in october and were very disppointed with the staff's performance. We were told that a shuttle would meet us at the bus stop and take us to the hotel. We emailed them multiple times to let them know our itinerary. We arrived in Amalfi in pouring rain in the evening and despite waiting for 25 mins, didnt find this shuttle. We eventually walked up the hill with our luggage in the rain to get to the property. The reception staff (Delfina in partcular) were unapologetic and blamed us for the shuttle's absence. When we politely tried to ask aboutt he missing shuttle, she told us "please dont argue with me, that is not my style". We decided to not argue with this rude person and spoil our mood further.
Apart from the staff, here were some obvious issues with the hotel and its rooms. The on site restaurant was ridiculously expensive and served average food. The breakfast staff was bored and least interested in serving. Breakfast is good but focuses heavily on pastry items. The main dining room is beyond gorgeous and overlooks the amazing blue sea. However, the staff just stand around looking bored. Wifi in the room works but you have to keep asking for free vouchers every day and updating your device with new passcodes. (this assumes that if you get a free wifi deal while booking). This is inconvenient and annoying. For some strange reason, our deluxe room turned out to be rather small but had two bathrooms. The room was basically smaller than the bathrooms. The showers were very poorly designed and the bathroom would flood every time we tried to take a shower. The water in the showers alternated between warm and scalding hot every 60 seconds or so. There were two tiny shelves in the bedroom and no drawers to put our stuff away. The television would start okay but changed to give grainy and staticky display within a few minutes. All in all, a very beautiful hotel with thoughtlessly planned rooms and rude, ill mannered staff to match. Very expensive and definitely not worth it.
- Official Description (provided by the hotel):
- The NH Collection Grand Hotel Convento di Amalfi has been and continues to be one of the most significant monuments of the entire Amalfi Coast. ... more less
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