After reading all the reviews on this hotel: some good; some not too good, I came with an open mind.
That said, I found the view from the hotel wonderful and that was about it.
Absolutely dreadful staff.... no customer service skills whatsoever. Very aggressive if you merely mention the slightest thing. They were absolutely awful.
Pool area totally crammed...inches apart from the next lounger. Only four sun umbrellas in total. So if you want to feel like a sardine...this is the place for you.
Food: nothing to write home about. Same menu every day and wasnt that good.
As for the hotel...it was clean but in desperate need of updating. Old and tatty furniture looking aged and worn.
Would I stay here again or recommend it? Never! Dreadful place.
If the hotel ever reads these reviews please please please take note and invest in some customer service training for you staff...your staff ruined the holiday!!!!!
- Official Description (provided by the hotel):
- Tranquil Hotel set in cliffside enclave surrounded by trees, directly above hotel's private beach on the rugged coast far below. ... more less
- Reservation Options:
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- Also Known As:
- Excelsior Grand Amalfi
- Hotel Excelsior Amalfi
- Hotel Excelsior Grand