We checked into the Hotel Residence and 2 days later, we noticed bug bites all over our bodies. We checked and bugs were everywhere. We brought this up to the hotel, who quickly dismissed this as mosquitoes and then told them we probably brought them with us. These were no mosquitoes! They were tiny little bed bugs you could literally see crawling all over the bedding. They refused to change our room, our sheets or mattress. They only gave us a plug in inspect repellent, which was absolutely ineffective. Francisco and the rest of the staff was very rude and dismissive throughout our stay. My husband had to shave his head to get rid of the bed bugs and we left the majority of our clothing at the hotel when we left. After he did, he shook his head on the counter and tons of bugs dropped out. It was like a horror movie.
What was most disturbing was the hotel's blase attitude about bed bugs, customer service or the sanitary conditions of the hotel. The policy of having to leave your key at the front desk in full view on a high traffic street is not exactly comforting so we had to carry our I-pads, etc... with us. Also, it made it inconvenient for charging electronics and cell phones b/c the electricity comes on only when the key is in the slot. Could not have been more disappointed in this hotel. I would steer clear of Hotel Residence. It was a horrible experience
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Priceline and Hotels.com so you can book your Residence Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Hotel Amalfi