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“Bed Bugs and Rude Staff” 1 of 5 bubbles
Review of Residence Hotel

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Residence Hotel
Ranked #7 of 29 Hotels in Amalfi
Certificate of Excellence
Gilbert, Arizona
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Bed Bugs and Rude Staff”
1 of 5 bubbles Reviewed 10 October 2013

We checked into the Hotel Residence and 2 days later, we noticed bug bites all over our bodies. We checked and bugs were everywhere. We brought this up to the hotel, who quickly dismissed this as mosquitoes and then told them we probably brought them with us. These were no mosquitoes! They were tiny little bed bugs you could literally see crawling all over the bedding. They refused to change our room, our sheets or mattress. They only gave us a plug in inspect repellent, which was absolutely ineffective. Francisco and the rest of the staff was very rude and dismissive throughout our stay. My husband had to shave his head to get rid of the bed bugs and we left the majority of our clothing at the hotel when we left. After he did, he shook his head on the counter and tons of bugs dropped out. It was like a horror movie.
What was most disturbing was the hotel's blase attitude about bed bugs, customer service or the sanitary conditions of the hotel. The policy of having to leave your key at the front desk in full view on a high traffic street is not exactly comforting so we had to carry our I-pads, etc... with us. Also, it made it inconvenient for charging electronics and cell phones b/c the electricity comes on only when the key is in the slot. Could not have been more disappointed in this hotel. I would steer clear of Hotel Residence. It was a horrible experience

  • Stayed October 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank elibear2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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403 reviews from our community

Traveller rating
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    20
    5
    8
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
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English first
Lake Mary, Florida
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 bubbles Reviewed 10 October 2013

Great location and view. Breakfast is good. Our room was ocean front, few steps from the marina or bus station. Hotel is very cute and has a lot of antique details that make it interesting. Amalfi is beautiful, but you don't need more than half day or a day there.

Room Tip: We had ocean view room and it was great. They have room service coming to make your bed before you g...
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank FaccioStoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 8 October 2013

The unbeatable location right next to the center of Amalfi, right in front of the beach! Great hospitality! The room was clean, spacious and comfortable. Amazing views of Amalfi town and the coast, breakfast on the terrace with a wonderful sea view and attentive service. The room was clean, spacious and comfortable. The views from our room and the balcony were incredible! Staff was extremely helpful to show us directions, help with trips, etc. Thanks to Francesco and Vittorio that made our stay one of the best experiences ever!

Room Tip: Room #7 has incredible views and 2 balconies
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  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank psg1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Copenhagen, Denmark
2 reviews
5 of 5 bubbles Reviewed 8 October 2013

Stayed 5 nights in October 2013. The location was perfect for us. Right in the epicenter of Amalfi. Loved the busy scene with buses, ferries, cars, motorinos and tourists with the beautiful background of beach, harbour and the Mediterranean. Nice big balcony, actually two in our room. Had the doors open every night but the heavy and dark blue curtains did a good job reducing street noise and light. Really nice bathroom with Jacuzzi. Good breakfast buffet served outside on the covered terrace. The hotel is recently renovated and what a good job they did. Nice classic style. Very friendly staff and with excellent local knowledge. The only small glitch was that the Wi-Fi didn't cover our balcony.
Will definitely come back when we are in that incredibly beautiful part of Italia

Stayed October 2013, travelled as a couple
Helpful?
Thank Niels P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasilia, DF
Level Contributor
47 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 8 October 2013

The location is very central and in front of the beach.
The room was very clean and the bathroom was big and modern.
The bed was comfortable.
The breakfast in the terrace is very nice with sea view.
One guy of the reception (I don't remenber the name) has a lack of patience while explaining how the parking works.
You have to park your car in a payed parking garage from a walking distance of 300 meters (5 min): 20 Euros per night.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank RosinaldoBsB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Jersey
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 5 October 2013

We ended our vacation in Amalfi with a great stay at this Hotel. We had a corner room with a large terrace with table and chairs on one side and a balcony overlooking the street on the other. Both sides had great views of the ocean and the town. It was extremely clean and the service was excellent. The outside breakfast was very good in a pleasant atmosphere. It is within short walking distance of shopping, restaurants and the water.

Room Tip: We had the corner room on the second floor; #15 I think.
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  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Richard C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 4 October 2013

Just came back from a 3 day stay. Well situated with views of the sea and nice terrace for breakfast (although the breakfast was very mediocre). The bathroom was the smallest of any I've ever had in Europe and no little touches in the room like a waste basket, water, tissues. Did not like the set-up where you leave your room key at the front desk when you go out for the day and it is in "Full Display" of any one entering. There were at least 3 different front desk gentlemen during out stay and wouldn't have known me from Adam when I ask for our room key?!?!?!

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Caligirl311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Hotel

Property: Residence Hotel
Address: Corso delle Repubbliche Marinare 9, 84011, Amalfi, Italy
Region: Italy > Campania > Amalfi Coast > Amalfi
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service
Hotel Style:
#5 Family Hotel in Amalfi
#5 Luxury Hotel in Amalfi
#8 Romantic Hotel in Amalfi
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Residence Hotel 4*
Number of rooms: 27
Reservation Options:
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Also Known As:
Residence Hotel Amalfi

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