The food was good, but this place is completely let down by its staff!
At the end of the evening, when the bill arrived, we were expressly told that the limoncello was a gift (this is by no way unique as it is customary in every restaurant in Sorrento) and that service charge was not included. However, we were so very appalled that we did not leave a tip. And we did not owe them: there was a cover charge per person and dinner for two adults and a one year old was €120 with only one beer. Besides, tips has to be earned, bad service equals no tip. Anyhow, the two main waiters' parting words were "thanks!" and "good night" with the utmost contempt. I guess it's self-fulfilling, I was only more convinced that we did the right thing by not tipping.
This restaurant was recommended by our hotel. We wanted seafood, and knew it offers a pick-up/drop-off service which we did not require. We turned up after a long day having climbed Vesuvius and explored Ercolano. We just wanted to have a good meal as it was also our last night in Italy.
The main waiter greeted us outside the restaurant, offered us a window table near the door, which normally would be great but because we had our little one with us, we wanted a bigger table and one that was not so in the way. We asked if we could have another table in the corner of the room which had just become vacant. There was a high chair at the table already, so we thought it would be perfect. They disagreed, and from that moment on, they decidedly gave us a bad service. For example, they did not taking our order until they have taken the orders of 2 other tables, both of which arrived some time after us. They tried to take my cutlery away, I told them I would keep them because I was using them to cut my daughter's food into smaller pieces, shortly after that he came back and tried to take them again. The same waiter also tried to take my partner's plate away before he had finished. They did not give us any plates for empty shells but did so for the table right next to us. All pretty small things that amounted to a rather unpleasant experience.
I could tell that other diners received a more attentive service and throughout the evening they were courteous but served us with an arrogance I have not experienced anywhere else!
The food was excellent though, fresh seafood, cooked well. I am very picky with my seafood so more the compliments to the chef!
Honestly, I would go back to eat there, but until they have a new team of staff, I am staying well away. It really was a shame for us. We told ourselves we won't let them spoil our otherwise wonderful day so venting here helps!
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