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“This is what great customer service looks like”
Review of Magi House Relais

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Magi House Relais
Ranked #4 of 138 Sorrento B&B and Inns
Certificate of Excellence
Bristol, United Kingdom
2 reviews
“This is what great customer service looks like”
Reviewed 1 June 2014

My wife and I had a wonderful five night stay stay at the Magi House at the end of May. The facilities are outstanding and breakfast on the roof terrace was a great start to the day. The customer service from Mariano, Alessandro and Roberta was impeccable. Their friendliness and attention to detail in every aspect means that our experience was more like family hospitality than staying in a hotel, and we can give it no higher recommendation.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Ian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magimariano, Proprietario at Magi House Relais, responded to this review, 29 June 2014
Dear Ian M,

thank you for spending a bit of your time to share your opinion about your stay at Magi House with the other trip advisor members.
Our special breakfast and the staff are our strengths and we are glad that you have appreciated them. We think that every small detail can make the difference. For this reason that we always pay attention to satisfy every request or need of our client.
We wish you all the best and we hope to have you here again in the future.

Mariano and his Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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York, United Kingdom
Level 5 Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 19 May 2014

We spotted Magi House during our first visit to Sorrento and thought we would give it a go, we were welcomed to the hotel with open arms.
The room was perfect and having its own private balcony just added to the overal experience.
The hotel is based pretty much bang in the middle of Sorrento making it ideal to see all the small streets and fantastic resturants nearby.
Breakfast is brilliant, fresh juice water cake etc, double espresso's for clearing the head after trying the Limoncello.
The staff are the best polite, helpful, and perfect english.
I have to say it was one of the best small city / town hotels I have ever stayed in.
Thank you all so much and look forward coming back

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
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Helpful?
1 Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magimariano, Proprietario at Magi House Relais, responded to this review, 5 July 2014
Dear Stephen G,

Thank you for sharing your nice experience in our Relais with the other trip advisor members.
We are pleased to read that you have chosen one of our most romantic accomodation, the apartment with the private terrace that is located on the rooftop.
As you mentioned in your review, we are located in one of most suggestive ways of the historical center where you can reach the most important public transport and attractives shortly by walk.
We are glad that you have appreciated our breakfast. There is nothing better to clarify the ideas after the Limoncello and start the day with a coffee and the fresh morning breeze.
Thank you again for wasting a little bit of your time to dedicate us these kind words and we are looking forward to have you here again in the future.

We wish you all the best

Mariano and his Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Atlanta
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 19 May 2014

My husband and I just came back from a 5-night stay at Magi and would highly recommend this hotel. We stayed in the Dominova room. The room was super clean, had a great shower and a nice view of the street below - the bathroom lighting was a little dark, but that's a minor detail. The location of the hotel is great - so easy to get around, and very close to the beach area. Breakfast was fresh and plentiful, with tasty homemade goodies. The staff was so helpful, flexible (they let us check out a day early so we could catch a train early the next morning) and personable. It's very clear that the owner wants to provide a good value for the money and ensure a stay that will make guests want to return.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jofmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Magimariano, Proprietario at Magi House Relais, responded to this review, 6 July 2014
Dear Jofmc,

thank you for your review. It is very valuable because you give us the possibility to let know better to the other trip advisor members in which way we always take care of all client's needs.
As you mentioned in your opinion, we are located in the most characteristic way of the historical center of Sorrento far just 50 meters from the lift that could bring you to the beach and the port.
We are pleased to read that you you were able to try our breakfast buffet full of fresh homemade products on our rooftop.
The owner is always attentive to every small detail to be sure that the clients have everything they need and we hope that we left in your mind a good memory in such a way to choose again Magi House in the future.

We wish you all the best.

Mariano and his Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Basel, Switzerland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2014

We were in Sorrento for Easter weekend 2014 and had a fabulous experience with our stay at the Magi House! Mariano and his family have a wonderful hotel ideally situated in the heart of Sorrento's old town. What made our stay extra special was the staff at the Magi House who all went above and beyond to make us feel welcome & help with great tips on places to see while in the area. We drove from Napoli & the Magi House took care of everything including help with parking our rental car in a secure garage so we did not have to worry about anything.

  • Stayed April 2014, travelled with family
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Helpful?
1 Thank LeAnn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level 2 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 April 2014 via mobile

Okay so where do I start???
We arrived in Naples train station on a Sunday and realised the Circumvesuviana train to Sorrento was not working.
Naples, not being the safest place made us (hubby and I)feel really uncomfortable! In desperation I called the reception at Magi House and spoke to Alessandro. He went out of his way to help us find various options to help and his calm, friendly unflappable manner meant I felt safe with his advice. He took my number (uk cell) and called me back several times to ensure we were safe and on our way. He also spoke to our driver to ensure we were dropped off at the right place and not over charged! When we arrived near the hotel we found him standing outside waiting for us! What amazing customer service, he had won us over before we had stepped foot into the hotel.

Alessandro was not the only one who was so accommodating and helpful, his colleague Roberta was just as wonderful and both gave great advice for shopping, restaurants, and of course excursions...

The Hotel itself is lovingly designed by Mariano, the owner and our very gracious host who came to see is to our room and made us feel like family! Our room was fantastic and spotless. We had tea and coffee facilities, surround sound music with a hub for USB etc, a smart 37" TV, air conditioning that actually works and a wonderful terrace to relax. Breakfast every morning was excellent and Marianos wife bakes special cakes and patisseries as an addition to whatever you ask for your breakfast! What a wonderful touch! I have to add that she bakes AWESOME CAKES, never tried anything quite like it and even asked for the recipe!

We loved it so much that we extended our stay from 2 to 6nights and didn't want to leave!

My husband and have travelled and stayed in various hotels around the world but we can say that this hotel and it's staff made our experience unforgettable! We thoroughly recommend Magi House and we will certainly be back soon!


  • Stayed April 2014
    • Value
    • Location
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Helpful?
1 Thank Brancali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hemel Hempstead, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed 22 April 2014

I wanted to return to the Amalfi Coast for my wifes birthday having been there over 10 years earlier and booked direct to stay at Magi House Relais and Im so glad I did and can totally recommend it to anyone. We stayed in the apartment just off of the main reception and it was fantastic and the staff were amazing, helpful and really friendly (they even stayed late and guided our car in over the phone as I initially couldn't find it!).

The apartment was impressive on all counts with a very modern feel and a glass ceiling/floor in-between floors. It was very comfortable and had a great design throughout and when we ordered breakfast for the next morning it was delivered in such a way to make you feel like a king!

The hotel was situated perfectly in the heart of Sorrento and everything was a mere 5 minute walk away. The staff were all great and couldnt do enough for you and even had our hire car delivered to us from the car park which was 10 minute walk away.

If you are going to Sorrento, stay here - there is no other option that comes close.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank blakester72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cape Town Central, South Africa
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 19 April 2014

When we return to the Amalfi Coast, we’ll be staying at Magi House Relais again, and recommend it to everyone. We stayed in the Penthouse apartment/room, which was perfect. Our first trip to that area, we were there for five nights to explore Sorrento, Capri, Naples, Pompeii, Positano, etc. It was the perfect location – as we traveled around, it became apparent that Sorrento was the best choice for location in the region. We had been considering Positano and were SO happy we decided to stay in Sorrento.

Magi House was impeccable in every respect. We’ve stayed in all types of accommodations around the world, from the most basic to the most luxurious, and by any standard we’d rate Magi House at the top of its class. It is comfortable and homey while also having a very clean, modern and stylish design. The service was what you would expect at the best 5-star. Roberta and Alessandro, the day managers, were knowledgeable, sincerely friendly, and eager to help with anything we needed. The owner, Mariano, was around the property, and was welcoming and warm as well.

The room was exactly what we expected and what we wanted (and as pictured, which is not always the case!). It is a split level design, with the kitchenette on top level and bedroom with bath and nice balcony on the lower level. All amenities available. Very quiet at night and comfortable. We had breakfast brought into the room in the morning. Cakes were baked by Mariano’s wife, using the famous Sorrento lemons as flavoring - an extra special touch! We really like to have a kitchenette when we stay in the same place longer than a few days so we can hang in when we feel like it. Here, we whipped up some pasta for dinner one evening, and kept some quick snacks in the fridge – salami, cheese, milk for coffee, etc..

We could hear old church bells during the day, and look around from the balcony to apartments that had the laundry hanging from windows (the typical charming Italian scene), which added to the ambiance. We live part time on the coast in Cape Town, so having a view of the sea was not important to us.

The location of the hotel was perfect. Unlimited choice of good restaurants, shopping, etc. within five minutes walk. It was near the historic center, but not in the middle of the bustle, so we could walk out the door and be in the vibey places within two minutes walk, but when we arrived back at our street after a long day, it was calm and quiet.

There is no elevator, so anyone who does not appreciate a walk-up may want to stay in a lower room. We had no problems whatsoever with the Penthouse. In fact, after all the pizza and gelato during the trip, we needed it, but my older parents would have been challenged. That said, most of the smaller places with any kind of character won’t have elevators because they tend to have been built in older, historic areas with building codes.

We went to Sorrento the first week of April, which was a gamble. The week prior, they had cold, rain and hail all week. But the week we were there was sunny the whole time and nice and cool – could not have been nicer. Also, it was just a couple of weeks before tourist season, so it was lovely to watch all the shop and restaurant owners preparing their properties by painting, renovating, etc.

Final analysis: Sorrento is best place to stay in the region, and Magi House is the best place to stay in Sorrento!

Room Tip: Penthouse is at the rooftop where breakfast is served to hotel guests in the morning. Since it was...
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CajunTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Magi House Relais

Property: Magi House Relais
Address: Via Padre Reginaldo Giuliani 56, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #4 of 138 B&Bs / Inns in Sorrento
Price Range (Based on Average Rates): ££
Number of rooms: 10
Official Description (provided by the hotel):
Magi House Relais is located in the historical centre of Sorrento, in Via Padre Reginaldo Giuliani, in one of the most characteristic "alleys" of Sorrento. A strategic position: you need neither a car nor public transportation. Walking from our relais you can go everywhere in Sorrento. The wonderful cloister of San Francesco and the Villa Comunale overlooking the sea are also located 50 meters from the entrance of the relais. Also, thanks to the new lift located in the Villa, you are only 50 meters away from the beach/port. Piazza Tasso, the main square of Sorrento, is located 100 meters away from Magi House. All of our rooms, aparments and suites are new and equipped with all the comforts that guests need for an enjoyable stay. The furnitures are extremely modern especially in our gem, the Nettuno suite, which has a private outdoor Jacuzzi on the terrace, the ideal place to spend relaxing moments with your partner or the family. If you wish to organize excursions around Sorrento, avoiding the stress of the car, the location of our relais is also strategic: Pompeii, Herculaneum and Naples can be reached by train using the Circumvesuviana line, while Positano and the Amalfi Coast can be reached by bus, leaving from the bus station located only 400 meters away. You can reach Capri and Ischia by ferry and hydrofoil that depart from the Marina Piccola, a few minutes walking distance by public elevator. ... more   less 
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Also Known As:
Magi House Hotel Sorrento

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