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“Good but ultimately let down”
Review of Artis Domus Relais

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Artis Domus Relais
Reviewed 30 July 2011

We stayed at Artis Domus Relais for 5 nights prior to our wedding in June, we booked the hotel around November 2010 for a double room with a living area and balcony, with the intention to relax around the accommodation.

A couple if days before we were due to leave I was informed that the room we booked would be unavailable due to maintenance but we could have a room without living area and balcony. Upon arriving we discovered that no maintenance was taking place, more the fact that Italian families, who had probably paid more than us, had been given the better room, when questioning the staff as they spoke little English there was not much we could do.

Other than that the rooms were great - clean and spacious. The Relais is situated in lively gardens which we were able to relax and eat meals cooked from our room in. The location is excellent, right in the heart of Sorrento.

When the language barrier was broken with the staff they are extremely helpful, we arranged are wedding transport with them.

Other than the issue if the rooms I would definitely recommend.

  • Stayed: June 2011
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1  Thank williduck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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57 - 63 of 270 reviews

Reviewed 7 November 2010

We stayed here for one week, for our honeymoon and and thought that the town of Sorrento and the apartment itself were lovely. The building was very clean and it was nice to have all the facilities we needed (washing machine, iron etc.) all together in the apartment. Location-wise it was very easy to get anywhere we wanted to on foot and only a short and pleasant walk from the main areas of the town.

As much as we enjoyed our stay, there were a few negatives to report. Firstly, our balcony overlooked the back of the local hospital, which I realise is essential and can't be moved, but was a bit of an eyesore and not the sea view we had hoped for.

I had requested a bottle of champagne to be left in the room for our arrival, with a fruit basket and a card for my wife. I had agreed to pay 50 Euros for this, but when I arrived, what we actually got was the fruit and a cheap bottle of Asti, with no card, for which we were still expected to pay the agreed price. I managed to get the owner down to 30E and it was difficult to get out of paying because I was asked for the money in the middle of the week and didn't want to be asked to leave.

I also asked about the free wi-fi which was advertised and stated in our holiday literature and was told that this was not free, even when I showed the literature to the manager.

Overall, there were a couple of customer service issues, however that must not detract from the fact that it was a very nice apartment in a pleasant and convenient location.

  • Stayed: October 2010, travelled as a couple
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2  Thank MrDogHartlepool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2010

Starting with the good points. Sorrento is lovely although you have to pay for most beaches. The location of Artis Domus is great - just 10 minutes from the smaller beach and about 20 from the bigger, nicer port beach.
They have a lovely cute jack russel type dog called Milo, who is friendly and welcoming but gets excited by suitcases. He weed on our case when we arrived and tried to do so again when we were checking out. No apologies received.
The rooms are clean but not gleaming.

General points - there is at least one very noisy and persistent cockerel that starts up around 5.00am,but you get used to him.
There is a problemwith ants - but again that seems to be allover the town and not specific to Artis Domus.
One of our group saw a rat run across their balcony.

Now the not so good part
The shower curtain in one apartment was mouldy and the bedspread had old stains on it. The orange and purple colour scheme is oppressive in the small bathrooms. The 3 person and the 2 person apartment have no windows in their bathrooms and small purple tiles are just too dark. Hard water leaves limescale stains.
As a family group with 6 teenagers and young adults and two adults we found the 3 apartments we rented not completely satisfactory. The 4 person apartment is not at all suitable for anything other than parents with 2 young children as the bathroom is ensuite to the bedroom. The door between the bedroom and the lounge with the other two bed settes has a lock but we were not given a key to operate it, so it was constantly blowing open in the night until braced with a heavy bag.
Even more impractical re the 4 person apartment there was only one key given for the room and the gate. The apartment manager (Massimo) and the local Interhome representative both thought we were being excessive to ask for 2 sets of keys for a 4 person apartment! We were eventually given 2 sets for that room but the second set had no mechansim for putting on the lights so us adults found ourselves sitting in the dark if the teens were still out promenading!
The brochure for Inghams has a symbol indicating there is a shared pool. This is not so, there is a small cloudy above ground plunge pool but the owner after originally saying we could use it if we accepted responibilty for ourselves even though it was his PRIVATE pool later changed his mind and siad we could NOT use it.
The garden is also supposed to be shared but with the family using it most days and a large notice in the guest book saying that guests are FORBIDDEN from taking picnics into the garden area - it was not a welcoming place.
The brochure also states that there is free internet access - this is untrue. We asked for the code for the free access and were handed a pamphlet with prices per hour etc.
Inghams brochure also stated that the room cleaning daily was free - on the invoice though there is a 100E or 150 E charge per apartment, to be paid locally in CASH. Also the breakage deposit is 200e per apartment again to be paid locally in CASH.

We definitely felt as if we were just cash generating machines not welcomed guests.

  • Stayed: July 2010, travelled with family
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5  Thank mousemen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 October 2009

Great location and great family friendly villas. In the heart of old Sorrento. Nicely renovated, large rooms. VERY accommodating, it was a pleasure to stay here. The only negative was that the beds are VERY hard.

  • Stayed: September 2009, travelled with family
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2  Thank mguida2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017 via mobile
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Stayed: September 2017, travelled with family
Thank Raoul Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 August 2017 via mobile
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Stayed: August 2017, travelled as a couple
Thank MATTEO C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 July 2017 via mobile
Google Translation

Stayed: July 2017, travelled with family
Thank fabiana s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Artis Domus Relais

Address: Via Fuoro 85, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #37 of 76 Speciality Lodging in Sorrento
Price Range: £100 - £184 (Based on Average Rates for a Standard Room)
Hotel Class:1 star — Artis Domus Relais 1*
Number of rooms: 5
Official Description (provided by the hotel):
The Artis Domus Restaurant, Bar and Realis is your choice of realx, green oasis of tranquility carved in the center of Sorrento. Restored a few years, the former residence of the poet Saltovar, which even then was a meeting place of the Sorrentine is now a restaurant, bar and for those who decide to spend a few days here in Sorrento can choose to stay at one of the small apartments rented to 'interior of the building. ... more   less 
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