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“Nice hotel in Sorrento”
Review of Palazzo Abagnale

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Palazzo Abagnale
Ranked #29 of 129 Sorrento B&B and Inns
Certificate of Excellence
Pickering, Ontario, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice hotel in Sorrento”
Reviewed 1 November 2013

The location of this hotel is great. It is a bouquet type hotel that is nicely decorated. The staff was super friendly and helpful. We had room facing the main street Corso Italia. The hotel is close to the centre and close to the bus/train station. The only downside is if you are not paying attention you can miss the main single door to the hotel. For anyone who has difficulties walking up and down stairs it could be challenging.

Room Tip: Ask for a room face the main street
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
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Helpful?
2 Thank Gino830
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAbagnale, Responsabile relazioni pubbliche at Palazzo Abagnale, responded to this review, 5 December 2013
Dear Gino,

Thank you so much for your wonderful review of Palazzo Abagnale.
I am delighted to know you enjoyed the room, our property, and especially our staff service,
We have amazing staff members and it is always great to hear nice comments about them.
We hope to welcome you back soon,
Warm regards,
Valentina Cioffi
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623 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (72)
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bath
1 review
Reviewed 29 October 2013

The location of this hotel is superb, it's very close to the Piazza Tasso & shopping streets. The supermarket opposite is inexpensive & great for gathering picnic bits & pieces. The train station is close by too. The staff are very friendly & the breakfast offers a good range. Tea & coffee is available throughout the day. Our room for three was a huge size with a large TV, fridge & air conditioning. The towels were replaced daily & when we noticed a fault with the shower it was immediately dealt with. I would not hesitate in recommending this hotel.

Room Tip: I can recommend the green 'pop' room.
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  • Stayed October 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank matt m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAbagnale, Responsabile relazioni pubbliche at Palazzo Abagnale, responded to this review, 7 November 2013
Dear Matt,

Thank you so much for the beautiful comment made about your experience with us.

Indeed, the guests' satisfaction is our greatest gratification.
We look forward to your next visit.

Ciao,

Valentina Cioffi
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Maidstone, United Kingdom
Level Contributor
66 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 16 October 2013

Stayed here very recently and have a mixed review to offer.

On the plus side as others have noted the location of this hotel could not be better; literally a two minute walk to the centre of town and yet surprisingly very quiet inside ( Maybe because our room was at the back ) The hotel was clean and bright.

Our bedroom ( 204) was on the second floor and decorated with a "pop art" theme quite a simple concept requiring matching just bedcovers and space age light shades but room was spacious and comfortable.

On the minus side the breakfast though free was uninspiring, and the bed was on the hard side.

The main problem was the reaction ( or lack of it) to an exceptional event. The night of our arrival there was a severe storm which caused flooding in town including as we returned to the hotel to the disconcerting sight of towels on the floor at the bottom of the stairs. We assumed being on the second floor would have meant nothing to worry about but someone had left the door to the outside stairwell open and rain water had flowed up the landing and into our room.

Finding our room under half an inch of water we went to seek help and found only a night porter who's English was limited - We all spent an hour mopping and soaking up the water and changing bedcovers.
What was so frustrating was that the guy wouldn't/couldn't call the owners and then the next day they were oblivious of what had happened, and ultimately not interested - just an apology would have been nice!

To sum up aside from the failings on the first night this is a convenient and clean place to rest your head aimed mainly at younger couples ( ie MTV on TV in the kitchen room every morning!)

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
4 Thank Frank W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAbagnale, Responsabile relazioni pubbliche at Palazzo Abagnale, responded to this review, 17 October 2013
Dear Frank,

Thank you for taking the time to write your feedback about your stay in Palazzo Abagnale.

It is true that we are in the centre and even if we are on the main street the hotel and the rooms are quite since we have special soundproof windows.

We are very astonished about your words regarding first of all the breakfast.
You define unispiring a buffet breakfast made of fresh pastries and breads ( delivered every morning ), at least 3 differen kind of homemade cakes everyday. Hot focaccia with eggs, bacon or Sorrentine tomatoes and basil. Fresh fruitsof the season, 2 kind of cereals, yogurt of mixed tastes, butter, jam, nutella, honey, biscuits, crackers and melba toast and integral bread, boiled eggs, wurstel, cheese, salami, ham, mortadella, cold and hot milk, american coffee, green tea, lemon tea, English tea and fruit tea served with slices of lemon of Sorrento.
Mineral water, red orange juice and C vitamin juice ( carrots,orange and lemon ). At the moment you can hace for FREE italian cappuccino and neapolitan espresso.
In the breakfast room there is a soft background music, but if it hurted you why you did not ask to change channel or switch off it?!
When you came in our hotel we think it was clear that arriving here you came part of the family and you could ask everything to the staff. We work hard to make the stay of our guests memorable.
As regards the bad storm in Sorrento there was a great emergency that night in the city because of the problem it caused, but it is IMPOSSIBLE that your room was full of water beacuse on your floor there are 4 rooms and nobody had problems. Even if some water was into your room it is not true taht affected the mattress and the bedcover.
The manager was downstair until midnight to watch at the situation.
We are sorry if our night guardian did not clearly understand you but you could use for free the phone into the room to call us.

When the day after the storm you came at the reception of course we said sorry when you complained about the storm and we went into the room first to check and verified that everything was in order.

When you left you said thank you and no one words about the things you wrote.

We will take in consideration all your words.

Regards,

Valentina Cioffi
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PA
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 11 October 2013

We could tell immediately that the hotel was designed by women. It was one of the most nicely decorated hotels I've ever seen. We had a quad room - 4 single beds which were quite comfy. The availability of a quad saved us from having to book two rooms, thus saving us a bundle of money. The outside of the hotel is unassuming and easy to miss, but it's right near the main square of Sorrento, so its location is wonderful. The staff was so nice and helpful. We had an early appointment and they served us coffee and breakfast before it was officially open. The only downside was the steps one needs to climb to get to the registration area. No elevator is available at the street level. One of the staff volunteered to help us lug our bags up the steps, which we REALLY appreciated. Another staff member helped us to take them down and the end of our stay. I highly recommend this hotel if you can handle the steps.

Room Tip: The balcony quad room was nice. Even though we looked out over the street, it wasn't too noisy...
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  • Stayed October 2013, travelled with friends
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank TekPa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAbagnale, Responsabile relazioni pubbliche at Palazzo Abagnale, responded to this review, 4 November 2013
Dear Guests,
I want to thank you for the quick and great review that I’ve received for Palazzo Abagnale.
I’m glad that you had a pleasant stay.
We are waiting for you again as soon as possible.
Together with all the staff I send you our kindest regards,

Valentina Cioffi
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New Jersey
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 6 October 2013

Couldn't ask for a better location. Less than a minute walk from Piazza Tasso - where all the action is. The room we booked was more than adequate. Only complaint was the plumbing. Faucets hard to control and understand! Drainage poor. The breakfast was one of the best we experience in Italy. Fresh fruit (including bananas!!!), homemade pastry, eggs, etc. The staff was more than accommodating. They did their best to make you feel comfortable, making reservations and giving directions and maps when necessary. Just be aware, we are not sure if the room we reserved was overbooked or the person staying in it refused to leave! But the first night they put us in a tiny room that was very uncomfortable for us and our luggage. It could have been considered a single. The room could not have been larger than 120 sq. ft.....smaller than the rooms on a River Cruise. They then moved us to the deluxe room we reserved the next day, and adjusted our bill at the end of the stay. This did not start our visit off on the right foot, but as we got comfortable in the larger room, we "moved on" and enjoyed our stay. Could this be because we reserved this room on line with Expedia (which means a commission for them) and we would not have been placed in the "closet" if we booked directly with them? The front desk told us that if you book directly with them, you can get a good price. So....if you plan to go to Sorrento, this is a great place to stay, just go to them directly and compare your pricing before booking with an on line search engine. You will probably get the room you booked!!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Love-Italy-NJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Geraldton, Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 October 2013

You couldn't ask for a better location for a stay in Sorrento, right in the centre of town, close to the shops, supermarket, and restaurants.
Is a great place to base yourself as there are many day trips that you can book from Sorrento.
The staff including Elio, Valentina and Marika were very friendly and genuine and helped you make the most of your stay, nothing was ever too much trouble and they were always bubbly. They even helped arrange for some of our excess shopping to be shipped back home so we didn't have to lug it around with us for the rest of our holiday.

Room Tip: Room on the first or reception level is on the small side, fine for a day or so but if staying any l...
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Amanda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAbagnale, Responsabile relazioni pubbliche at Palazzo Abagnale, responded to this review, 10 October 2013
Ciao Amanda!

It was a pleasure to have you and your husband with us.

It was not a truouble for all of us to accomodate your enquiries and to help you during your stay.

The fact that you are happy ant satisfied make us to continue like this!

We really hope to have you here in the next future and we invite you to use our promo code on our website VIP CODE in order to get a discount.

Ciao,

Valentina, Elio & Marika
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2013

My wife and I have been to Sorrento three times now. I wish I found this place sooner.

The staff is great, and the rooms are large. Very clean.

You won't be disappointed. The breakfast each morning was a nice treat. Other hotels we stayed in didn't offer this. One thing that we liked too was that it's near the main square in Sorrento.

I can honestly say that Sorrento is so beautiful, and I have toldymy friends and family to stay at Abagnale

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dsp0454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PAbagnale, Responsabile relazioni pubbliche at Palazzo Abagnale, responded to this review, 10 October 2013
Dear guest,

thank you kindly for your positive review on your recent stay with us in Palazzo Abagnale.

In your review you have outlined most of our services: from the spacious rooms to the very accommodating staff, from the rich breakfast served each morning to the central location!

We wait for you again in the future.

Ciao,

Valentina Cioffi
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Palazzo Abagnale

Property: Palazzo Abagnale
Address: Corso Italia 164, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Suites
Hotel Style:
Ranked #29 of 129 B&Bs / Inns in Sorrento
Price Range (Based on Average Rates): £
Hotel Class:3 star — Palazzo Abagnale 3*
Number of rooms: 11
Official Description (provided by the hotel):
Guesthouse Palazzo Abagnale - located in an historical building in the centre of the town. The staff will receive you at the first floor where the reception and the breakfast room are located. From the second to the third floor you’ll find the rooms, just redecorated in a contemporary style. From the classic revisited style to the Pop Art, each ambiance is characterized for elegance and love in details. All the rooms are spacious and comfortable. ... more   less 
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Also Known As:
Palazzo Abagnale Hotel Sorrento

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