Overall impression of Hotel building and grounds first class.
Staff generally courteous and helpful, although this is spoilt by several who are arrogant and rude which reflects badly on the hotel.
Welcome drink voucher given on arrival clearly stated that it could be used anytime between 10.00am and 10.30pm. When we presented it at 9.00pm at the Bellavista Bar, we were told that it was too late as dinner was being served and to come back tomorrow which rather defeats the object of a "welcome drink". We did not feel particularly welcome and the member of staff clearly couldn't be bothered with us!
Regime with regard to pool vouchers for one towel per person, and irons and ironing boards not being allowed in rooms are ridiculous.
Pool is far too cold for children, and hotel is far from children friendly.
Generally the hotel is not being marketed to its full potential, it is in a superb position and could offer fantastic facilities. It is a pity that the current management do not have sufficient vision.
Would we return to the hotel yes, but would avoid those members of staff that spoilt an otherwise perfect stay!More
- Free Wifi
- Breakfast included