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“Wonderful hotel with superb staff”

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Grand Hotel La Favorita
Ranked #7 of 100 Hotels in Sorrento
Certificate of Excellence
Bucks
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Wonderful hotel with superb staff”
5 of 5 bubbles Reviewed 18 April 2012

We stayed in this hotel over the Easter holiday. I had booked through a travel company and asked for a quiet room as we live in the country side but unfortunatley this request was not passed on. The first night (Good Friday) we had happy revellers on the street outside our room and didn't sleep too well. We mentioned it to the front desk who immediately offered to change us to a quieter room and we slept like babies for the next 3 nights! The weather was quite cool and rainy so the rooms were at the perfect temperature for us.

Breakfast choices were extensive, fresh and absolutely delicious, the waiting staff discreet and professional and overseen by Roberto who had eyes everywhere making sure everything ran smoothly.

The location is perfect, in the centre of Sorrento and not to long a walk to the sea and harbour. I highly recommend this hotel if you want lovely surroundings, courteous staff and delicious breakfasts.

Room Tip: Room at teh front of the hotel overlook the garden and are quieter than the side rooms which overloo...
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank LucyLocket84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
favoritahtl, Direttore at Grand Hotel La Favorita, responded to this review, 1 May 2012
Dear Sir.,

We are very happy to hear that you enjoyed your stay at the Grand Hotel La Favorita and that you highly reccomend our hotel to everybody.

We are delighted to hear the you have been well impressed by our hotel's lovely surroundings and by its corteous staff and delicious breakfast.

We are looking forward to welcoming you in a nearest occasion and in the meantime we profit of the occasion to send you our best regards.

Mario Damiano
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,572 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (369)
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Cranleigh, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 18 April 2012

We stayed the week before Easter and were pleased with the hotel overall . We also had an issue where the room was too hot but our Thomson rep Paul got us a fan for the week - so problem solved. We would have liked the pool open as some days it was warm enough for a dip.
Breakfast was a wide choice although the quality of bacon not so good.
All staff were really pleasent . There is a shop near the hotel called "Corner Shop" which is run by a family team and were really nice and spoke perfect Englsh which were really helpfull.We went for a trip with Thomson - a select trip up the Amalfi Coast which was very good.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DubaiAlfiedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
favoritahtl, Direttore at Grand Hotel La Favorita, responded to this review, 23 August 2012
Dear Valued Guests,

We would to thank you for your valuable comment on our hotel.

We are pleased you had a nice holiday at the Grand Hotel La Favorita inspite of the air conditioning and the bacon!

We hope you will come back again in the summer period possibly when you will find open from the 1st of May till the 31st of October, our fantastic swimming pool .

Best Regards.

Mario Damiano
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
clifton
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 17 April 2012

We recently stayed at the hotel La Favorita during the Easter Holiday. The location was ideal and the hotel was modern and well appointed. During our first night, we inquired about the air conditioning and were told that the air would be turned on. The following morning, we inquired about the air conditioning again and were told different versions from the staff. One said that they can turn on the air and the other said that it is off season and that the air can not be turned on. I felt we were getting the run around. My wife and I were very disappointed with the lack of concern from management for this very simple request. Also the roof top pool was unavailable. The pool was open but we were told that the pool can not be used until May. We have stayed at three other hotels throughout Italy during this same period and all hotels had Air Conditioning and provided great customer service!

Room Tip: Request rooms facing ocean and not on the first floor facing rear of building. Make sure pool is ope...
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jvar90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
favoritahtl, Direttore at Grand Hotel La Favorita, responded to this review, 2 May 2012
Dear Sir.,

We received your comments on our hotel and we thank you.

We are deeply sorry for the inconvenience that occurred to you during your stay at our hotel.

We are in due to inform you that there was a misunderstanding between you and our staff: the hotel’s air-conditioning system is available all over the year ; it is always on but it is programmed to heat the rooms from November till April, during the month of April most of our guests needs heated temperature in their rooms; while for the remaining months of the year our air conditioning system is programmed to cool the rooms.

As regards our swimming pool we kindly inform you that the swimming pool area is always open but our guests could not use the pool for 2 reasons: till the 18th of April there is no life guard on duty there for our guests' safety and the pool's water is not heated.

Your comment will be taken into consideration to improve our service level.

We hope to welcoming you again in a nearest future and in the meantime we profit of the occasion to send you our best regards.


Mario Damiano
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington
Level Contributor
126 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 14 April 2012

Supberb hotel in great location. Its very clean, well run with professional staff. Free wifi in rooms which is a miracle in Italy as we have been 10 euros for 24 hours in other hotels. Highly recommended.

Room Tip: Don't get a room under the restaurant as you can hear people walking on the floor above
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  • Stayed April 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alicia18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
favoritahtl, Direttore at Grand Hotel La Favorita, responded to this review, 1 May 2012
Dear Sir.,

We want to thank you for taking your time to submit your positive comment on our hotel on Trip Advisor.

We are pleased to hear that you had a great time by us and that you highly reccomend our hotel to other people.

We profit of the occasion to send you our best regards.


Mario Damiano
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cameron Park
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 April 2012

My family stayed at La Favorita during the first week of April. We had been travelling throughout Italy for weeks and needed a nice place to relax at the end of our Holiday. The room was very clean, well appointed and the veranda was large enough to comfortably enjoy the views. The public areas are beautifully decorated and have a fresh and inviting feel. The service and selection in the breakfast room was very good, better than most in my experience. The location is ideal and I will recommend La Favorita to anyone visiting Sorrento. I read a review where a family staying there at the same time we were, had a problem getting air conditioning. We found that to be the case everywhere in Italy in March and April. There was no air conditioning at any hotel in Sorrento, Rome, Florence or Venice, just for the record.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roberta D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
favoritahtl, Direttore at Grand Hotel La Favorita, responded to this review, 1 May 2012
Dear Sir.,

We received your positive comment on our hotel and we thank you.

We are delighted to hear that you had a great time at our hotel, that you considered the best place to relax and to enjoy.

We hope to welcoming you again in a nearest future and in the meantime we profit of the occasion to send you our best regards.


Mario Damianoù
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vienna, VA
1 review
5 of 5 bubbles Reviewed 11 April 2012

The hotel was beautifully appointed with many extras including towel warmers, robes, lovely furnishings, and beautiful balconies looking out to a view of the lemon tree lined patio. The location in the town is perfect, very close to everything while backed up to a quiet street. The staff was very warm, friendly and eager to please. A good mix between elegant and comfortable. While the internet connection proved slow and troublesome, the other features more than made up for the inconvenience. It was too cold to swim but we loved the view from roof top pool. We travelled with three teen/pre-teen children so we had two rooms next to each other and price was still more reasonable than many "Family suite" options we looked into.

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meagan U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
favoritahtl, Direttore at Grand Hotel La Favorita, responded to this review, 1 May 2012
Dear Sir.,

We have received your positive opinions on our hotel and we thank you.

We are pleased to hear that you remained well impressed by our hotel, by its great location and great service.

We will share all your comments with our team members and we hope to welcoming you again in a very nearest future.

In the meantime we profit of the occasion to send you our best regards.

Mario Damiano
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 8 April 2012

We stayed at La Favorita with our 2 children for 3 nights during the very end of "off season" (the week prior to easter).
Overall the hotel is very nice--it is very clean. The public areas are lovely. The breakfast is delicious, with many choices. The room set up is perfect--a large bathroom with tub (shower stall is a bit claustrophobic) and large sunny bedroom. The staff was friendly. The location is good--easy walk to the water and to the center of town.
My only complaint with the hotel is as follows--although it was "off season" the weather was warm as it has been in the U.S. this spring. Our interiors rooms had minimal air coming in from the sliding door (the street is very noisy with scooters, pedestrians). The sliding door and blinds do an excellent job of blocking this noise and it is impossible to sleep with the doors open. We attempted to turn on the air-conditioning and realized at about midnight that it would not go on. We called the front desk who informed us we were using the system wrong, and it would go on eventually. We waited one hour--still no air. We called again-- once again it was our fault. 30 minutes later we called and he told us the system had been now "turned on" and we would be fine. We woke up 2 hours later drenched in sweat--they had blasted heat into the room! In the morning they explained that they had been wrong--the AC was never turned on since it was still considered "pre season". As a result we spent 3 sleepily nights (either too hot or too noisy with the doors open). We informed them that this was unacceptable and they told us the air-conditioning could not be turned on since it was too early, despite the heat.
When we complained at checkout and asked for a rate reduction or even 2 complimentary sodas we were told the hotel business is "very tough" and the manager was aware of our complaints.
Despite this, I am rating the hotel well--just make sure if you are arriving before the weather is officially warm to have a room facing the water so you can have a breeze! (and maybe bring some earplugs!)

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cheapmomof2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
favoritahtl, Direttore at Grand Hotel La Favorita, responded to this review, 2 May 2012
Dear Sir.,

We received your comments on our hotel and we thank you.

We are deeply sorry for the inconvenience that occurred to you during your stay at our hotel.
We are in due to inform you that there was a misunderstanding between you and our staff: the hotel’s air-conditioning system is available all over the year it is always on but it is programmed to heat the rooms from November till April, during the month of April most of our guests need heated temperature in their rooms; while for the remaining months of the year our air conditioning system is programmed to cool the hotel's rooms.

Your comment will be taken into consideration to improve our service level.

We hope to welcoming you again in a nearest future and in the meantime we profit of the occasion to send you our best regards.


Mario Damiano
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel La Favorita

Property: Grand Hotel La Favorita
Address: Via Tasso Angolo | Piazza Vittorio Veneto, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 100 Hotels in Sorrento
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hotel La Favorita 5*
Number of rooms: 85
Official Description (provided by the hotel):
The Grand Hotel La Favorita is a new recently inaugurated hotel surrounded by lush Mediterranean gardens. A hidden gem situated in the heart of historical centre yet only a few steps away from the most stunning terraces of Sorrento wich offer a spectacular view of the bay of Naples and Sorrentine Peninsular.The Hotel'scomforts structure and professional staff, will ensure our guests a most enjoyable and rememberable stay. ... more   less 
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