Proprietor Ivan Romano has a simple philosphy of customer service with which he instructs his staff: just treat guests as if they are personal family or friends, and you want to show them the best time while in Sorrento. From our first e-mail contact with Palazzo Montefusco to our final good-bye, we were treated like family. We were surprised when Giovanni, the porter (and barrista without equal), met us at the train station to help us with our bags on the short walk to the hotel. We had not requested this service, or even let Palazzo Montefusco know when we would arrive, but the staff had communicated with our previous hotel in Rome to estimate our arrival time. Ivan seems to take great pleasure in surprising and delighting his customers. On one occasion, upon hearing of our plans to visit Pompeii, he volunteered to drive us there in his convertible since he was going that way anyway, so we wouln't have to take the Circumvesuviana train. He was always quick to invite us to sit down in the lounge for an espresso and some conversation, or to have another "orange squeezy" (fresh-squeezed orange juice) at breakfast. The breakfasts, by the way, were lavish buffets of fresh fruit, meats, cheese, pastries, home-made cakes, and scrambled eggs or omelets, if you have room.
The staff made some excellent recommendations for restaurants in Sorrento. One of our favorites, and a presonal favorite of Ivan, was Miccio. Miccio is a family affair, where we were greated by the whole family with great expectation, because Ivan had personally stopped by in advance to let them know that his good friends were coming. No menus needed here; just tell the owner you want to eat whatever they recommend that night and you will be amazed (for about 50 Euros per couple including wine).
In summary, Palazzo Montefusco is that type of experience that you will be talking about for a long time after your vacation is over. We highly recommend it!
- Official Description (provided by the hotel):
- BOUTIQUE HOTEL with PRIVATE YACHT ... more less
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- Also Known As:
- Palazzo Montefusco Sorrento Hotel Sorrento