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“Poor and unfriendly customer service - not friendly to tourists! Mediocre food, avoid!!”

Ristorante Verdemare
Ranked #59 of 317 Restaurants in Sorrento
Certificate of Excellence
Price range: US$35 - US$59
Cuisines: Mediterranean
More restaurant details
Restaurant details
Good for: Local cuisine
Dining options: Breakfast, After-hours, Delivery, Reservations
Description: Dear Customer If you come to visit Sorrento and our beautiful coast and sightseen, we welcome you in our restaurant! Here you can find traditions instead of homologations, authentic and tasty food instead of touristic menus, slow food (chill and enjoy all the flavors) instead of fast-food. Let us take care of your Italian experience!
Reviewed 5 December 2017

Me and my husband went there for dinner and came out extremely disappointed, over an hour later. Upon entering, a surly looking man showed us our tables and took our orders, which finally took over 1 hour to arrive!! We ordered at 9:15pm and finally got our food at 10:30pm!! We had to ask frequently how long it would take and there was no apology on the part of the waiter for having kept us waiting for so long and -shockingly enough, an italian family of 4 who ordered after us were served food within half an hour!! An American family sitting in our close vicinity didn't seem particularly impressed with the service either as we saw one of their party nodding disapprovingly after a conversation with the waiter regarding their order. The pasta and pizza mains that we ordered were mediocre at best and lacking in flavouring. The pizza base tasted soggy and the pasta extremely chewy (different to our experience at other authentic Italian restaurants while holidaying in Capri and Sorrento). After we finished our meals, a non-smiling waiter removed our plates and walked off promptly on other business and just kept us sitting. We contemplated having dessert, not only was the dessert menu not offered to us after our mains, but when my husband attracted the attention of a waiter just walking past right next to our table asking for the dessert menu, he was IGNORED by the waiter completely!! It seemed like the waiter just didn't acknowledge his existence and just walked on!!! Extremely angry and frustrated at the blatantly and UNABASHEDLY RUDE attitude of this restaurant staff towards tourists, we just cleared the bill and left. Never again! Unless you are a native Italian speaker, avoid this place at all costs! There are establishments serving better quality of food and hospitality elsewhere!!! Avoid!!

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Thank ry99999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Giovanni d, Responsabile relazioni con la clientela at Ristorante Verdemare, responded to this reviewResponded 8 December 2017

kind lady thank you for choosing our restaurant, I'm sorry if the evening did not go as you wanted but I'm sure there was a misunderstanding on the dessert, you expected to come to choose it, usually we do choose from the showcase on display , I do not agree on hospitality and food as they are our flagship (as you can see from the many reviews on various sites), however, I thank you for the visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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21 - 25 of 483 reviews

Reviewed 8 November 2017 via mobile

Nice sort of family run restaurant,pizza is very good well priced staff are nice and friendly. Seems to get a good local trade with big groups of people. Don’t drive here as you won’t get parking.

1  Thank decbIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2017

Useful restaurant near our hotel. Offered a good range of dishes and at a reasonable price. mainly traditionally italian

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3  Thank jo49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2017

What a great introduction to Sorrento. Just a couple hundred metres up from hotel.
Service and food was delightful. We had lunch and dinner there. Staff were so pleased we returned.
Spaghetti Vongoli and profiteroles amazing.
Reasonably priced too.
Excellent wine too.

3  Thank JackieC2121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

Our hotel recommended this restaurant on our first night in Sorrento. We had driven here from Rome and a 3 hour trip became a 8 hour trip due to an accident. It is outside of town and within a 5 minute walk from our hotel. We had reservations and when we arrived we were immediately escorted to our table with a reserved sign on it. (Higher priced restaurants with reservations sat us at dirty tables not ready for us) The food was excellent, service was awesome and the value was so good we went back another afternoon for lunch. This is a family run business and during the day Momma is sitting at the front desk. She does not say much but is more than likely letting her family know she is there. It seems like most of the people working there are family. It is a nice place to go. Good atmosphere, good food, and excellent value. I am particularly partial to the antipasta All l'italian. This is an assortment of pickled vegetables, meats and cheeses. We have had it two days now and it is consistently good

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2  Thank hilda102320
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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