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“Great Experience at the Parco dei Principi”

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Hotel Parco dei Principi
Ranked #38 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 13 September 2011

We just returned from the Hotel Parco dei Principi and had a great stay. Although some of the reviews would indicate that this hotel is sub par and unfriendly we found this hotel be beautiful and what one would expect of a 5 star in Italy.
As it was our anniversary I requested a full balcony room. Manuela in reservations exceeded our expectations. The 4th floor room on the very corner had an unbelievable view of the bay, Vesuvius and the cliffs of Sorrento. The room was kept clean each day and we found the staff to be very helpful. The staff on the front desk even assisted us in trying to locate a specific gift from another city and offered to arrange to have it sent to the hotel. Very friendly.
The continental breakfast (which is included) was excellent and the patio overlooking the sea added to the experience.
The beach at the base of the cliff was also very nice and created a very relaxing atmosphere. There is also a very well kept garden with paths to stroll along which is beautiful.
The only negative that we would say is that the food and drink were quite expensive. However, you are in a 5 star hotel on the cliffs of Sorrento. Its to be expected.
The town is a short walk (15-20min) where you can find tons of very reasonably priced restaurants and shops. Talk to the locals, they know where to go! We were also surprised to find that the hotel had a free shuttle service into town every 30 mins that ran up to 7pm (just remember to call to book a seat). We used it daily to get into town and then took the walk back at night.
Overall a great stay.We would definitely return to this hotel in the future.

Room Tip: Top floor corner suite with a full the full balcony. May be hard to book as there is only one facing...
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  • Stayed: September 2011, travelled as a couple
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Thank cabowabo2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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488 - 494 of 1,045 reviews

Reviewed 11 September 2011

We had a very relaxing time at the hotel, the service was excellent. Our room had fantastic sea views from the balcony. The room was quite large and had a nice seating area. The bathroom was as one would expect in a good qualty hotel.
The gardens and terrace areas were very picturesque.
Could not fault this hotel and if we return to Sorrento we would stay again. It certainly matched other 5 star hotels we have stayed in.

  • Stayed: September 2011, travelled as a couple
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1  Thank John557
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 August 2011

I was really shocked when I saw the hotel and I accepted to pay for one night for nothing just to leave the hotel and I drove 300 km back to Rome the same day even dough I was very tired.It was that bad.The room had a bathroom which is maximum 4 m2 and only a shower which was with a broken door.When you sit on toilet you make effort not to hit your head to the wall.How can they sell a room with 4 m2 bathroom with a rate 300 € per night?TV in the room was a 30" tube tv.The hotel is extremely old and you see it immediately.What does it change if Gio Ponti designed it ?.I know what are the standarts of many hotels.And believe me that room they gave us should not cost more than 50 € per night.It is correct that it is like a hospital.There is one thing to add,50 years old hospital.Because now hospitals are better than this hotel.Whatever you do but never go to this hotel.

Room Tip: Do not go to this hotel
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  • Stayed: August 2011, travelled as a couple
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5  Thank cojusna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RoyalContinental_Nap, Guest Relations Manager at Hotel Parco dei Principi, responded to this reviewResponded 25 October 2011

Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor, we apologize if our host has failed to fulfill your expectations. We are sorry to hear that you did not appreciate the hotel décor being Hotel Parco dei Principi a masterpiece of contemporary art, designed and built by famous architect Gio Ponti. The hotel is under a continued refurbishment but each part of the property has been kept exactly as it was: all the interiors are original including the majolica tiles, the ceramics and the floors. We would like to inform you that your review has given us an opportunity to understand and refine the so-called areas of improvement. However, we would like to thank you for your valuable comments, and we hope to see you for a future trip to Sorrento to give us the opportunity to let you see by yourself that the statement does not represent the quality standard of our services.

Your sincerely,

Customer Care
Royal Group Hotels & Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2011

I have stayed at luxury hotels and hostels around the world and this is the worst place I have ever stayed. Despite the great view from the hotel terrace, the room was dirty and looked like a cafeteria, the breakfast was awful, the staff had the personality of a dead moth. Bottom line - the hotel gives the vibe of a hospital, or better yet, an insane asylum.

My wife and I arrived and were extremely disappointed with the rooms and the hotel. We attempted to get a refund, but the staff informed the stay could not be refunded likely because demand is low and they need all the revenue they can get. The hotel room is bright blue and dirty. The sheets felt like sandpaper and the shower did not drain properly leaving a ring of soap scum after a shower. We spent as little time as possible at the hotel and spent our days in Capri, Pompeii and downtown Sorrento.

The breakfast was terrible. The milk was sour and the eggs were brown. As a 6'2" / 215 lbs. former athlete I am a huge fan of breakfast and could not even bring myself to eat this garbage. I'm glad I brought Clif bars for my trip because they came up big.

The staff gives you a feel like you are in an episode of the Twilight Zone, which is appropriate given the hotel hasn't been updated since 1962. This place is a joke. When asking the staff questions in Italian or English they respond with one word answers that are cold and not welcoming. The waiters are not attentive at all and you have to approach them to get service on the terrace or at breakfast. Not the service we should get based on the coin we payed for this dump.

For the price, this hotel is a rip and I would not recommend someone to even think about staying here. The hotel should be rated a 2 star hotel.

Stay in the piazza in Sorrento. This place is a 20 minute walk from the town center.

Room Tip: Don't come here
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  • Stayed: August 2011, travelled as a couple
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4  Thank Rawlings_15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 August 2011

We were very disappointed with our stay in late July. While I understand this hotel to be famous for those who appreciate architecture, I do think that they could have preserved the design without comprimising comfort and amenities. Upon arrival, the views and park area are beautiful, but the ammenities lacked the features we are used to when we travel. The rooms were cold, and had a "cafeteria feel", the tubs were extremely narrow-and made showering quite unpleasant. The comforter and sheets were gross, and the room had an unpleasant smell. Also, the hallways looked like a hospital. Overall, the interior of the hotel was uninviting and we dreaded returning every night after a long day of sight seeing.

  • Stayed: July 2011, travelled as a couple
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4  Thank SSW0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2011

the hotel was the five star it said it to be. the breakfast was amazing as well as the spectacular views would definitely go again

  • Stayed: July 2011, travelled as a couple
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Thank KeepSmiling4Me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2011

From the outside this hotel looks lush and its location is beautiful overlooking the see. But that's where it ends. We arrived with our tour group and the hotel ran out of rooms for my family and another family and tried to put us in a "villa" on their property. The villa smelled strongly of mold, had kids bugs bunny posters on the wall, was filthy and had bugs. After much complaining they found 2 rooms for us putting us on the first floor and my children on the 3rd floor! Because this was unacceptable, our tour guide graciously gave up her room so at least we could be on the same floor as the children. There was no light in the bathroom so in order to use the toilet, wash up or shower you had to leave the door open (in our room). There were ants on the comforter of the bed. Other tour members also complained of ants in their rooms too. In our children's room (which was larger than ours, but the only one with separate beds), there was visible mold on the ceiling and around the air conditioner vent. I couldn't be in this room for more than minutes before my asthma kicked in. Oh, and the staff was so rude! Any request was met with an icy stare, even when spoken to in Italian! Our luggage did not arrive to the correct room until 2 hours after check in and by then the pool was closed (4pm). The morning buffet breakfast was the worst one we had on our entire tour . I am uploading a picture of the mold and the darkened bathroom (wish I took a picture of the ants too). The toilet bowls in both bathrooms were filthy- see picture. The hair dryer in our bedroom did not work. On the second day there we had no electricity in our room and it took an hour for them to figure out that the circuit breaker had tripped so we sat in a very hot room until it was fixed. Oh, and you have to take 2 elevators to get to the extremely small beach area - not worth it. There are so many other pretty hotels in this area-don't settle! I would never recommend this hotel to anyone, wish I could give it zero stars.

  • Stayed: July 2011, travelled with family
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3  Thank FunFamilyNy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Parco dei Principi

Address: Via Bernardino Rota 44, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Sorrento
#30 Luxury Hotel in Sorrento
#44 Family Hotel in Sorrento
#49 Romantic Hotel in Sorrento
Price Range: £96 - £303 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Parco dei Principi 5*
Number of rooms: 96
Official Description (provided by the hotel):
Five-star accommodation and a prime location sat high on the ancient rampart of tufa, the Parco dei Principi is a testament to the timeless creativity of Gio Ponti, one of the most enlightened advocates of Italian architecture of the 20th century.Between the blue sea of Sorrento Coast and the lush greenery of the botanical gardens, Paul Leopold of Bourbon, the princes of Cortchacow and the entourage of the Russian aristocracy fell in love with this incomparable natural scenery, giving it a solemn historical heritage.Minimal atmosphere and space characterises the 96 rooms with original furnishings designed by Gio Ponti and customized specifically for the Hotel: the famous headboard-beds (1948), toilet set 'Vanity' with circular mirrors (1950), the chair 'Lightweight' (Cassina, 1952) and large fitted wardrobes. A variety of ceramic floors - as many as rooms - in shades of blue and white, in antique Majolica D'Agostino from Salerno, to reflect the colours of the sea and sky of Sorrento: moons, circles, triangles, stars and leaves are also used to tell a different story in every room.At the Restaurant Gio Ponti, a spectacular window over the Gulf of Naples and its islands, the day starts with a grand breakfast. Through striking tunnels in the rock, you arrive at the private beach or at the equipped solarium on the cliff. The pier is home during the summer months to the restaurant Poggio Siracusa where you can enjoy the fresh offerings of the sea accompanied by the sounds of the waves below.Among the horizon, the ancient oaks and the rare trees essences of the enormous botanical park, there is a seawater swimming pool designed by Gio Ponti as 'a mirror of water to wood nymphs'.To restore harmony to the body and spirit, guests can access the Fitness & Beauty Center of the Hotel, the charming majolica rooftop terrace with a view, and the marbled terrace of Villa Cortchacow dating back to the eighteenth century, on which the first ballerina performed to the Court of St. Petersburg.Since 2012, the lobby, with the incredible view of the Gulf has hosted the 'Museum of the Opera', an exhibition of original drawings and furniture in the rooms and in the common areas that have marked the history of Italian design.The business center of the hotel offers several meeting rooms with complimentary Wi-Fi and innovative technology: from the classic style of Sedowa hall with a terrace overlooking the sea, to the most modern modular Leonardo hall, surrounded by the garden Bourbon, with a seat capacity of 350. The outdoor areas offer a pleasant alternative for coffee breaks, lunches and dinners.Within the enchanting scenery of Monti Lattari sloping terraces lined with citrus, Parco dei Principi is an excellent location for pleasant walks through the typical craft shops and luxury shopping streets in the center of Sorrento, and for excursions to the nearby Amalfi Coast, the island of Capri and the archaeological sites of Pompeii and Herculaneum. ... more   less 
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Also Known As:
Parco Dei Principi Hotel

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