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“Good value off season”

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Grand Hotel Excelsior Vittoria
Ranked #5 of 100 Hotels in Sorrento
Certificate of Excellence
Quebec City, Canada
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Good value off season”
4 of 5 bubbles Reviewed 13 November 2011

For a five star hotel you need A+ service and we found it cold a bit. Wi-fi was not fonctionning well. Rooms are charming and property has an amazing location

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank guymichaud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 22 November 2011
Dear Sirs,

Thank you very much for taking the time to leave your comment on Tripadvisorwe thank you for your valuable feedback which enables us to monitor and improve the services we provide.

We are happy that you enjoyed our rooms and location and we are already looking forward to welcoming you back soon!

My warmest regards,
Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,159 reviews from our community

Traveller rating
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251
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46
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (242)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
London
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 8 November 2011

Travelling with a 6 month old child is never easy (and for us it was his and ours 1st time) ,the staff could not have been nicer ,more helpful,The hotel is fantastic .it is THE hotel in Sorrento in my opinion ,we were on our Honeymoon ,and to our surprise ,upon our arrival we were upgraded from our original suite ,to an even bigger suite ,this putting a big smile on all our faces.A fantastic week was had by all ,we will be back.

  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank THEBsLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 11 November 2011
Dear Sir,

thank you very much for taking the time to leave your comments on Trip Advisor.
We are very happy to hear that you appreciated our location and service and that you had a nice honeymoon with us.
We hope to welcome you and your family back at Grand Hotel Excelsior Vittoria in the near future!

My warmest regards,

Guido Fiorentino
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southfield
Level Contributor
50 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 7 November 2011

Everything about thus place is excellent. I can't say enough good things about this place. The location is spectacular, the views are amazing, and the rooms are so pretty, and the food is good.

  • Stayed June 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lcr8720
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 14 November 2011
Dear Sir,

Thank you so much for taking the time to leave your review on TripAdvisor.

We are very happy that you enjoyed your holiday at the Grand Hotel Excelsior Vittoria, Sorrento and appreciated our services.

We are already looking forward to welcoming you back soon!

My best Regards,

Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
68 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 bubbles Reviewed 7 November 2011

I've read reviews that don't do this hotel justice.

My wife and I have stayed here on 4 occasions and have loved every one of them. The staff are helpful, friendly and professional. We love the pool area and pool restaurant with waiter service for drinks and snacks and the wood burning oven for pizza, fresh bread and Lasagna al forno!

The location is fantastic with a long flower lined drive leading from the hotel directly into the centre of town, Piazza Tasso. The other direction is the terrace bar with views over the harbour, Bay of Naples and Versuvius.

The hotel is an Italian 5* property dating back to 1834 so it can be a little quirky and not as polished as The Dorchester but it gains with it's charm, history and Style. if you like generic chain hotels you may miss the bland conformity here but open your mind and heart and enjoy a truly wonderful experience.

I like a walk in shower and as not all rooms have them here, I request one when I book.

The air conditioning has always worked fine but I enjoy opening the doors onto my terrace or balcony and letting the sea air cool the room!

The main terrace restaurant enjoys spectacular views and is worth at least 1 dinner but you are so close to the centre of Sorrento with dozens of excellent restaurants and pizzarias that it is a waste to go half board or not to venture out in the evenings.

The drinks on the terrace are expensive but I've paid more for less of a view and after all, you are in a 5* Grand Hotel.

if you visit, I hope you get as much enjoyment as my wife and I, she is already booking our 5th visit for 2012!

Room Tip: Sea view rooms with a terrace are worth the extra.
See more room tips
  • Stayed June 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 9 November 2011
Dear Mr. Jonathan,

Thank you for having taken the time to share your feedback following your stay with us.
We are happy to read that you enjoyed our property, located, as you said, in the heart of Sorrento, overlooking the famous Naples gulf with the Vesuvius and a few steps from shops and restaurants. Thank you also for the kind comments you wrote in regards to the employees attitude, the service and the food; be assured that I will share this beautiful feedback with all our staff.
We are looking forward to welcoming you back next year!

My warmest regards,

Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Long Island, New York
Level Contributor
255 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed 18 October 2011

Love this hotel! It was expensive and luxurious but it felt so friendly, and not at all stuffy. The grounds were lovely, staff exceptional. Breakfast is served in a gorgeous room and is delicious!
We found the pool staff so nice and friendly, even after we failed to tip them because we didn't have the proper currency on hand. We did tip them later but they didn't know we would and they treated us like royalty without the tip! I loved turning into the pretty walkway from the main square to stroll to the hotel!

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank havesuitcase153
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 2 November 2011
Dear Sir,

Thank you so much for having shared your nice comments on TripAdvisor.
We are very happy you have enjoyed your stay with us and liked our property, with the park, the pool and our breakfast room and in particular our staff and service.

Looking forward to welcoming you back, next time for new holiday in your summer house!

My warmest regards,

Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, Colorado
Level Contributor
57 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 4 October 2011

Perched directly above the water, the Grand Excelsior Vittoria is the perfect location in Sorrento. The entrance to the driveway is on the main town square and it leads you through a beautiful garden setting to the entrance to the hotel. The 19th century elegance is everywhere. The environment is very peaceful yet the service is just around the corner.

Our room/balcony had a beautiful view of the Mediterranean and the Bay of Naples. Many wonderful restaurants are nearby. We particularly recommend Tasso and Caruso. The food at the hotel was excellent as well. The pool and attached cafe/bar were great and, again, the service was always at the ready.

The hotel has a private elevator that takes you from their terrace down to the harbor where boating and ferries to Capri can easily be arranged.

All in all, I don't think you can go wrong with a stay at the Grand Excelsior Vittoria.

  • Stayed September 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Colocav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 2 November 2011
Dear Sir,

Thank you so much for taking the time to leave your review on TripAdvisor.
We are very happy that you appreciated so much the Grand Hotel Excelsior Vittoria and our services.
We are already looking forward to welcoming you back soon!

My warmest regards,

Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sittard, The Netherlands
Level Contributor
131 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 459 helpful votes
5 of 5 bubbles Reviewed 24 September 2011

A excellent location in the center of Sorrento. This hotel is a classic beauty overlooking the Mediterranean sea.

We had a non standard room with a large balcony overlooking the sea and the harbour with the ferry to Capri (I recommend both this room aswell as visiting Capri as it is only a short boat trip and a very beautifull island).

The hotel restaurant is not the best you can find in Sorrento but features more than acceptable Italian Cuisine. Breakfest is extensive and served with a smile in a room with seaview. The concierge will help you with your visits in the area, with restaurant reservations and I am sure with lots of other things as well.

During our stay (beginning of october) the pool was closed but it looked nice. My wife enjoyed some spa treatments that did not came cheap but were certainly worthwhile.

Room Tip: Have sea view
See more room tips
  • Stayed October 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Gourmand_nl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 30 September 2011
Dear Guest,

Thank you for taking your time to provide us with you feedback following your stay at the Grand Hotel Excelsior Vittoria. We are happy to know that you have enjoied your Holiday with us and that you liked our see view rooms and our boutique Spa La Serra.

We sincerely thank you once again and we hope to welcome you back soon at the Grand Hotel Excelsior Vittoria.

Kind Regards,
Guido Fiorentino
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Excelsior Vittoria

Property: Grand Hotel Excelsior Vittoria
Address: Piazza Tasso, 34, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Sorrento
#4 Luxury Hotel in Sorrento
#5 Business Hotel in Sorrento
#10 Romantic Hotel in Sorrento
#17 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hotel Excelsior Vittoria 5*
Number of rooms: 84
Official Description (provided by the hotel):
Well-regarded Hotel comprising several buildings & newer villas in a clifftop garden, with fine views of the bay. ... more   less 
Reservation Options:
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Also Known As:
Grand Hotel Sorrento
Excelsior Vittoria
Grand Excelsior Vittoria
Sorrento Hotel Excelsior
Sorrento Excelsior

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