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“amazing honeymoon hotel”

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Grand Hotel Excelsior Vittoria
Ranked #4 of 100 Hotels in Sorrento
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“amazing honeymoon hotel”
Reviewed 5 June 2012

Absolutely loved this hotel, it was a real highlight of our honeymoon

From the moment we arrived in the room - to find complimentary champagne on ice, boquet of flowers, fruit, chocolates, and a hand-written note from the manager thanking us for choosing his hotel for our special occasion - to the moment we left, nothing was too much for the staff

Management knew our names on sight. When we enquired where we could find a doctor, we were provided with one in our room within 20 minutes, free of charge. Oranges were free to pick from the tree in the orange grove. All drinks came with complimentary nibbles. You could even phone reception whilst sat on the bog :) - It's the little things

Restaurant was expensive, but they had to cover the staff costs - it was literally one-to-one service - and the food was fantastic. Two of my favourite-ever dishes were eaten in that restaurant, whilst sitting atop a cliff overlooking the Bay of Naples. 6 course menu (plus a complimentary taster dish with every meal) was 90 euros a head. Want to eat cheaper and get something you could cook at home? go right ahead, but you're missing something special. ** Get in first to get the window seats, they're worth it **

Breakfast fantastic. Eat as much as you want from a lovely display of dishes, all top quality and in another beautiful setting, with fresco ceilings, and a baby grand piano being played in the corner to give ambience

Overall a lovely setting, central yet peaceful, with everything you want if you can afford it

As for the area though - we wouldn't want to visit in August; too many people, too many crazy drivers and traffic problems, and that's just in April. If you want to do the Amalfi coast, I would suggest getting a moped. At least you won't be worrying about the width of the car all the time... not the relaxing days out we wanted...

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank baitmasterG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 8 June 2012
Dear Sir/Madam,

thank you for taking the time to complete the above very nice review.
It is with great pride that we read your feedback about the hotel and the entire team and we are very happy to be part of your memorable memory of your honeymoon.
We believe in our product and our location and most of all we believe in the strength of our team. Your comments have clearly given us the certainty of the success we can achieve.

Once again I would like to thank you for sharing your comments with us. It would be a pleasure to welcome you back again at the Grand Hotel Excelsior Vittoria very soon!
Yours sincerely,
Guido Fiorentino
President & CEO
Grande Albergo Excelsior Vittoria SpA
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Traveller tips help you choose the right room.   Room tips (247)
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English first
Wakefield, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 June 2012

Excellent hotel with fantastic views and first class amenties. Private lift to the harbour removed the strain of having to walk up to Piazza Tasso ! We were half board and the restaurant and food was outstanding. All the staff were friendly and couldn't do enough for us. The Pool and its restaurant were superb. Our room was great and of a high standard. I would certainly recommend this to those looking for a hotel with high class Italian style.

  • Stayed May 2012, travelled as a couple
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Helpful?
1 Thank sally c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 8 June 2012
Dear Madame,

thank you very much for having shared your comments after your stay with us.
I am very happy to read that you appreciated your stay with us and that you have enjoyed our restaurants too.
We really hope to have the pleasure of welcoming you back at the Grand Hotel Excelsior Vittoria soon!

My warmest regards
Guido Fiorentino
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Birmingham, United Kingdom
Level Contributor
109 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 25 May 2012

This was the third time we've been here and were not disappointed. This hotel really is first rate - one of the very best we've stayed in. Service is excellent. Rooms are beautiful and well appointed. Location is excellent. The restaurant is lovely with a good menu, with daily options and a good wine list. My only suggestion is for more varied vegetarian options. Once I'd asked if it was possible to have something different - the chef was marvellous and I had some lovely veggie meals. Im running out of positve descriptors, really good concierge, well trained and attentive wait staff, lovely gardens full of citrus fruits. Great piano bar in the evenings. Oh one small gripe, the lady pianist at breakfast wasn't so good, long delays between songs whilst she took her anadin, fetched a coffee, wrote down every song she played on a timesheet - hmmm. Other than that fabulous (but be warned - it's not cheap). cant say any more really.

Room Tip: Ask for sea view with a balcony - wow.
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  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank denise40smile
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 29 May 2012
Dear Madame,

thank you very much for your beautiful review.
We are very happy that you enjoyed your stay with us and consider our staff a professional and quality one!
This is the best compliment that we can receive and I will be pleased to share it with our team.
Thank you for your suggestion for the vegetarian option I will forward it to our chef and we are already looking forward to welcoming you back soon!
My warmest regards
Guido Fiorentino
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Omaha, Nebraska
Level Contributor
178 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 25 May 2012

The hotel is in a fantastic location in Sorrento with wonderful views. The hotel is separated from the town by a large garden area and the patio areas are on a cliff over the port and the water. The pool area and casual dining area was very nice and the main restaurant, while expensive, was excellent. Internet in the historic building was spotty but they report that they are working to improve connections in the hotel.

If you have a chance....stay here.

  • Stayed May 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank pmx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jericho, New York
Level Contributor
54 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 13 May 2012 via mobile

This Hotel was our first stop in a two week tour to Italy. We actually arrived a day early so we could get acclimated to the time change. We spent three nights here and we had a wonderful time. The hotel itself goes back over a hundred years and has an old world charm that can't be beat. It is located right on the Bay of Naples and the views, including sunsets are simply awesome. The rooms are quite nice and nicely appointed. if there was one negative I would say it was the WiFi. It is not available in the room and you have to go downstairs to a room off the lobby to get a signal. The grounds at the hotel are private and well maintained. Simply put, you will love the charm and service at this hotel.

Stayed May 2012, travelled as a couple
Helpful?
5 Thank Dnsatty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 17 May 2012
Dear Guest,


thank you very much for your nice review . We are very happy that you enjoyed your stay with us and were satisfied with our services. The Wify is available in all public area, including the pool the terrace and will be extended to all the rooms within next month. Our aim here at Grand Hotel Excelsior Vittoria has always been to make feel our guests at home!

We are already looking forward to welcoming you back soon at the EXVITT!!!
My warmest regards


Guido Fiorentino
Presidente & Ceo
Grande Albergo Excelsior Vittoria SpA
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Bainbridge Island WA
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 April 2012

We only had one night in Sorrento at GHEV and I wish we could have had more. The hotel is stunning and located in the very best location. If you are taking a ferry to Capri this is the place to stay because they have an elevator from the hotel to the boat. It couldn't be more convenient. Our room was stunning with incredible views. When we arrived the staff could not have been friendlier or more accommodating for our needs. The concierge was great and arranged for dinner, tickets for the hydrofoil to Capri and parking for our car while on Capri. They also called and had our arranged for our arrival with our hotel on Capri. The hotel hasa beautiful pool, an amazing and quiet citrus orchard, a playground for kids and a spa that I unfortunately did not get to try. The breakfast, which was included with our room, was a great buffet in a beautiful room overlooking the water. There is a great bar for evening cocktails witha spectacular view. When we come back to Italy we will definitely stay in Sorrento for a longer period of time at GHEV. Overall, it was wonderful!

  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank BeckeyA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 2 May 2012
Dear Guest,

thank you very much for your very nice comment
We are pleased to hear that you appreciated our hotel and in particularly our Staff, the service and the food and we are already looking forward to welcome you back soon at the Grand Hotel Excelsior Vittoria - Sorrento!

My warmest regards,
Guido Fiorentino
President
Grande Albergo Excelsior Vittoria
Sorrento
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Florida
Level Contributor
72 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 25 April 2012

We arrived on a rainy chilly day to a very scattered front desk person. He seemed overwhelmed that we were checking in. The concierge took us to our beautiful suite with a terrace overlooking the sea, but a bit cold. He couldn't figure out how to turn up the heat and told us he'd do it from downstairs. The WIFI doesn't work in the room (although the front desk person told us it would) so we went to the lobby. The concierge had forgotten about the heat in our room. Again, he told us he'd take care of it. After sitting in the lobby for about 1 hour (pouring rain), we asked about our heat. Yup, you guessed it - that concierge was gone only to be replaced with a new one - who was actually much nicer and proactive (at least he tried) - He told us that the heat didn't work and we had to wait until 4pm (it was now about 2 pm) for the technician to arrive. We sat for awhile in the lobby (no one from management ever spoke to us or acknowledged us - we just sat in the lobby on our computers). Although we thought it was crazy that we had to wait, we weren't in a rush because it was still raining out

Fast foward to 4pm - no one ever spoke to us, which amazed us for a 5 star property that prides itself on being one of the Leading Hotels of the World. Service was not in their vocabulary. No manager ever came out from behind the closed door. We finally told then they had to do something and getting us another room was in order - They agreed (duh!) and showed us the famous Caruso Suite - which would have been great - all we wanted at this point was a room with heat - so we agreed and waited for them to prepare the room. About 30 mins later I asked what was up - yup, no heat in the Caruso Suite. Why they couldn't find us and just tell us was beyond me. They finally gave us a very modern suite, which was lovely, had heat, and took all of about 5 hours to move us into!

You've got to be kidding me. The measure of a hotel is not what happens when all goes smoothly, but what happens when it doesn't. No one ever treated our problem as if it were a priority or even a cup of coffee. Skip the hotel! The gardens are lovely, the hotel is grand (much larger than I had imagined..) but not worth the money in any way shape or form! This one is a big skip!!! You can do much better!!!

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joshmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido2011, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 2 May 2012
Dear Mr. Grossman,

thank you very much for bringing to our attention you impression as well as feed back about your stay with us.
As CEO, President and member of the family owner of the Grand Hotel Excelsior Vittoria Hotel since 1834, I’m very sorry you could not experience the warmth of our hospitality we are use to deliver to all our guest.
Needles to say that I am not happy too with all inconveniences occurred and I kindly ask you to accept on my behalf as well as on behalf of the entire family, our deepest and sincerest apologies.
Since 1834 our Family has been managing and running this Hotel and we are very proud of our heritage; we strongly believe that paying attention to little details is the most important things in our job and I can assure you we will be taking the appropriate measures to address the problem and prevent any future occurrences.
I know you are already in touch with our General Manager and please feel free to contact us directly at any time and it will be a pleasure to be at your disposal.
I hope and I like to think we will have the opportunity to welcome you back at the Grand Hotel Excelsior Vittoria in Sorrento; it will be a pleasure for me to meet you personally.

In the mean time, I thank you very much once again for sharing your thoughts which will certainly help us to improve our performances.

Sincerely

Guido Fiorentino
C.E.O., President & Owner
Grand Hotel Excelsior Vittoria
Sorrento
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Excelsior Vittoria

Property: Grand Hotel Excelsior Vittoria
Address: Piazza Tasso, 34, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Sorrento
#4 Luxury Hotel in Sorrento
#5 Business Hotel in Sorrento
#10 Romantic Hotel in Sorrento
#17 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hotel Excelsior Vittoria 5*
Number of rooms: 84
Official Description (provided by the hotel):
Well-regarded Hotel comprising several buildings & newer villas in a clifftop garden, with fine views of the bay. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Excelsior Vittoria
Grand Excelsior Vittoria
Sorrento Hotel Excelsior
Sorrento Excelsior

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