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“"Grand" only begins to describe...”

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Grand Hotel Excelsior Vittoria
Ranked #5 of 100 Hotels in Sorrento
Certificate of Excellence
NYC
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“"Grand" only begins to describe...”
Reviewed 21 August 2012

This hotel was by far one of the nicest hotels we have ever stayed in. As we arrived at the hotel in the car arranged for us by the hotel staff, we were awed by the beauty of the property. The flower and tree lined path made you feel completely relaxed in the serene surroundings. As we checked into the house we were greeted by name and offered the most delicious fresh squeezed orange juice before being shown to our room by the hotel staff. (It was very refreshing as we had a stressful trip from Naples).

We had reserved a garden view room, which was exceptional!!! I would have loved an oceanview room, however none were available at booking. The gardens here are so magnificient that you don't feel cheated not having the ocean view. Our view overlooked the front of the hotel, the room was spacious and romantic and had 2 balconies.

The public areas are just magnificent - the outside deck overlooking the Bay of Naples and Mount Vesuvius are breathtaking and we we saw so many amazing sunsets from this location. The outdoor restaurant is a few levels down and the view is the same from there.

The pool area and staff are wonderful. We spent everyday but one sitting and relaxing at the pool. When you get up to go into the water the staff straightens your towels, they are constantly walking around the pool, always looking to help - especially to move umbrellas!!

The staff in the hotel are so charming and helpful. The concierges are always more than happy to make wonderful dinner suggestions and reservations. The staff that brings you drinks in the evening always asks how your day was and what you did. The staff at breakfast always asks how your evenings were.

The location of the hotel is great, right in the heart of Sorrento. We walked to town for dinner 4 of our 6 nights there. The hotel has a security guard present at the front gate which is comforting as well.

We strongly recommend this hotel!!!

  • Stayed August 2012, travelled as a couple
    • Value
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Helpful?
1 Thank EMMIEB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 6 September 2012
Dear Guest,

Wow... What a beautiful review!
Thank you very much for your nice words, we are very happy that you enjoyed your stay and we really hope to have the pleasure of welcoming you back soon at the Grand Hotel Excelsior Vittoria - Sorrento!
my warmest regards,
Guido Fiorentino
President & CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,184 reviews from our community

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Traveller tips help you choose the right room.   Room tips (247)
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Meath
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 August 2012

Our spacious room had a very large balcony and was beautifully decorated. The views were just breathtaking, and the grounds were lovely to wander around.The staff were also very polite and courteous which made our long weekend stay even more enjoyable.

Room Tip: Choose a room with a sea view
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  • Stayed April 2012, travelled as a couple
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Helpful?
Thank mangan2b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cascais, Portugal
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 August 2012

We stayed at Excelsior Vittoria for a week. We really recomend it. Staff are nice and helpful. Place is very good. The view is superb!! Vesuvio, Naples; Mediterranean Sea... Sorrento has many people but the hotel keeps you away from the hustle and bustle. Still you can reach Capri, Naples, the Amalfi coast - Amalfi, Positano etc... Capri island is worth visiting.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 502Maria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 6 September 2012
Dear Guest,

hank you very much for your beautiful review.
It is a great pleasure to have such a wonderful guest like you and we are already looking forward to welcoming you back soon at the Grand Hotel Excelsior Vittoria - Sorrento!
my warmest regards,

Guido Fiorentino
President & CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
Reviewed 16 August 2012

We stayed there for several days in early August. Huge grounds and perfect location. We had a balcony overlooking the Med and the views were fantastic. The rooms, however, we're nothing special and the bed was old and not plush or comfortable. The hotel needs to upgrade the rooms and bedding. Come on, for 500 euros per day, no excuse for that. Despite this, the rest of the property was superb. The pool area is new and very private and nice. We had champagne poolside and enjoyed the buffet there one evening. Very good. We also had dinner in the main restaurant. Excellent. Great service. We also enjoyed the included breakfast whih had an omelette station and lots of offerings. We had coffee on the rooftop deck and loved the views. This hotel is clearly the gem of Sorrento. We also took a boat to Capri. We literally took an elevator down to the seafront. It was right outside our hotel. Great location. The Internet did not wok inside our room, inexcusable. People paying that kind of money deserve first lass Internet. This needs to be upgraded. The concierge was excellent, too. We took day trips to Positano and Capri. Very easy drive. These are both must sees. We loved the property and its charm. it just needs new bedding and in room Internet. We have IPads, as did many of the guests, and should be able to reach our offices and friends thru Internet in the room. I did mention the bedding and Internet to staff and they told me it would be addressed.

Room Tip: Get one with a balcony and water view.
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  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Arrowleaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 6 September 2012
Dear Sir,

thank you for your kind review and feedback.
We are very happy that you enjoyed your stay with us and loved our hotel!
Your comments are very valuable to us because help us to improve our service.
We are already looking forward to welcoming you back soon!

My warmest regards
Guido Fiorentino
President & CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
clarks summit
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 13 August 2012

We recently visited Rome and Sorento and stayed at the ExVitt which was fabulous. Our room was a Vittoria suite which had a huge wrap around deck facing the Bay of Naples and Mount Vesuvius was breathtaking. Our daughters had a much smaller room beside ours which was still lovely and had a wonderful water front balcony as well.

Our suite was spacious and fabulously decorated with many antiques and grand floor to ceiling double doors on all sides which opened up to the wrap around balcony.

The location was PERFECT....just a short walk to the end of the driveway to the charming town of Sorrento and all it has to offer!

I would definitely suggest giving this hotel a try. The pool, the gardens, the service and location....all WONDERFUL!!!!

Room Tip: Request a sea view balcony!!! The views are spectacular!!!
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  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank andiamo123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 6 September 2012
Dear Guests,

thank you very much for your beautiful review!
We are very pleased to read that you had a nice stay with us and appreciated the service of our staff.
We really hope to have the pleasure of welcoming you back soon at the Exvitt!!

my warmest regards,

Guido Fiorentino
President & CEO
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level Contributor
131 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 5 August 2012

You see the pool and think - Wow! Underwater jets, waterfalls and loungers beautifully arranged by the efficient pool man. Great poolside restaurant with willing waiters and waitresses. But you get a drink from the pool bar - and realise that location certainly comes at a price. 13 euros for 2 soft drinks brings you back down to earth pretty quickly.

OK, so this is the premier hotel in the centre of Sorrento and is a historic landmark so value for money won't be your first thought. But we didn't see the same attraction as other TripAdvisor contributors. The 19th century furniture meant the room looked fusty and dark. The lifts creaked alarmingly. The "entertainment" clearly hasn't moved on since 1978. The restaurant was stiff - it must be the only place in Italy where a request for ice cream for a child produces a sneer - and service was confused, the quality of food mixed (though apparently attractive to the large number of ants frequenting the terrace). If your idea of chic is watching a series of exhibitions of crepes suzettes, with alcohol seemingly piled on to hide burnt caramel, you will love it. But we didn't.

  • Stayed July 2012, travelled with family
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Helpful?
5 Thank SpaStruckSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 July 2012

Thank you to this wonderful hotel for making my daughters wedding day so special. We booked the wedding with their wedding planner Danielle who was excellent and very professional. The organisation, the venue, the food, everything was perfect. This is my favourite hotel of all time. Other family members stayed at the hotel and did not want to leave. My daughter and her new husband have pledged to return every year for their anniversary. The location, the staff and the beautiful interiors make this hotel very special.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CristalB_77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 29 August 2012
Dear Linda,

Thank you very much for your very nice words, we are very happy that you enjoyed your stay and that you have a very good memory of your wedding with us.

We really hope to have the pleasure of welcoming you back!
My warmest regards,

Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Excelsior Vittoria

Property: Grand Hotel Excelsior Vittoria
Address: Piazza Tasso, 34, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Sorrento
#4 Luxury Hotel in Sorrento
#5 Business Hotel in Sorrento
#10 Romantic Hotel in Sorrento
#17 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hotel Excelsior Vittoria 5*
Number of rooms: 84
Official Description (provided by the hotel):
Well-regarded Hotel comprising several buildings & newer villas in a clifftop garden, with fine views of the bay. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Excelsior Vittoria
Grand Excelsior Vittoria
Sorrento Hotel Excelsior
Sorrento Excelsior

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