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“Exceeded our expectations”

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Grand Hotel Excelsior Vittoria
Ranked #4 of 100 Hotels in Sorrento
Herefordshire, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Exceeded our expectations”
Reviewed 16 November 2013 via mobile

From entering the front gates to the beautiful drive leading to the hotel you're given the feeling that this is a first class establishment, with plenty of history.
On arrival nothing was too much trouble, the staff went above and beyond to make us feel welcomed. We were given a detailed run down of some the key things we needed to know, our bags arrived with us at our room and again, the consierge assisted us with the details within the room.
We were greeted with champagne, fresh roses, chocolates and fruit in order to celebrate our anniversary courtesy of Excelsior, thank you again!
From there on, all of our expectations continued to be exceeded.
A stay here must include the Bosquet restaurant, which is just fantastic.
Breakfast was first class (keep a look out for Mr Bean serving you!!).
We found consistency across all members of staff, who offered a high level of service and nothing was too much trouble.
We fully recommend a stay here, an absolute must!!

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Alistair F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 16 January 2014
Dear Guest,

Thank you very much for your beautiful review!
We are very honoured to read such a nice feedback!
I will be pleased to relay it to the entire team

We are already looking forward to welcoming you back soon at the Excelsior Vittoria - Sorrento!

Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (261)
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south coast
Level 4 Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 November 2013

If you are looking for a gorgeous hotel in a perfect location with wonderful service, then look no further. Everything at the Excelsior Vittoria is superb, from the impeccable and friendly staff to the delicious food and stunning decor. A truly memorable stay and one that we will be repeating as soon as we can! Treat yourself - you won't regret it.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SouthCoastBeachgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 20 November 2013
Dear Guest,

Thanks a lot for your beautiful review!
We are really glad you had a memorable stay with us and were satisfied with your experience!
We are already looking forward to welcome you back at the Grand Hotel Excelsior Vittoria - Sorrento!!
My warmest regards
Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vasco Da Gama, Goa, India
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 November 2013

We had a suite with a very large terrace and an unadulterated view of the sea (Bay) Its a charming historic hotel with excellent service . It is situated right in the middle of Sorrento , but with a narrow driveway surrounded by beautiful gardens which leads to the hotel property. The hotel is perched on a cliff and the rooms though newly renovated have retained their old world charm of an old Roman Villa.

Room Tip: Ask for a sea view room.
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sujai2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 20 November 2013
Dear Guest,

we are very happy that you enjoyed your stay with us and especially that you appreciated your suite!!
We thank you very much for your nice comment and we look forward to welcoming you back soon at the Grand Hotel Excelsior Vittoria - Sorrento!

My warmest regards
Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Irwin, Pennsylvania
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 5 November 2013

Our group was delighted with the 78 degrees fr. in Sorrento on Oct.29. The hotel is magnificent. It is located at the main piazza St. Anthony, and the best part is it is off the street by a 200 yard private driveway, thus the privacy and beauty of the narrow park walk next to the driveway is a delight. The staff are warm and friendly from the reception desk and bellmen to the maitre'd and the captain Giovanni. Room service is excellent and reasonable at $450 a night... it was wonderful looking out from room 221 with double windows, and a private balcony overlooking the patio and the sea. This is the best location and greatest hotel in Sorrento with a history of famous people that have stayed here including my Father in 1960. Beautiful outdoor pool and very nice Spa services. Cute little park next to the hotel with hammocks. Very safe to walk the streets until 10 pm and then the town closes up. Then you can retreat to the beauty of your room. The hotel restaurant was excellent and my group of 12 people loved it and the atmosphere.

Room Tip: room 221 great view of the sea and the Patio Bar
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  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PittsburghPhil70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 20 November 2013
Dear Guest,

Thanks for your wonderful comment.
I'm very glad you enjoyed your stay with us and I really hope to have the pleasure of welcoming you back soon at the Grand Hotel Excelsior Vittoria - Sorrento!!

My warmest regards
Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MIAMI BEACH
Level 5 Contributor
51 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 31 October 2013 via mobile

I had a suite with a very large terrace with one of the best views I have ever experienced. The hotel is literally perched on a cliff at least 100 ft. above the water. The hotel was recently renovated, so it has great modern features with the charm of a historic hotel (which it is). It also has a beautiful garden that you walk through on the way to/from town. While it has great 180 degree views if Napoli Bay, it is also right in the middle of Sorrento. Restaurants and shopping are right outside the property. Nevertheless, the property still feels very private. The service was absolutely first-class, from the concierge to the restaurant staff. I travelled through Italy for three weeks and stayed in 5-star hotels all over the country, and this hotel was my favorite! Highly recommend!

Stayed November 2013, travelled solo
Helpful?
2 Thank WillVenture
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 20 November 2013
Dear Guest,

Thank you very much for your very kind review!
We are very glad you enjoyed your stay with us and that you was very satisfied with your experience!
We really hope to have the pleasure of welcoming you back soon at the Grand Hotel Excelsior Vittoria!

Sincerely Yours
Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 October 2013

I am still dreaming about the Grand Hotel Excelsior Vittoria in Sorrento. It is such a fabulous hotel - my husband and I felt like royalty during our visit. The hotel is located on beautiful, immaculately manicured gardens, it has a gorgeous pool, several delicious eating options, and stunning views of the coast, Naples, Vesuvius, and Capri. Our room was quaint with a great balcony - one of the nights we got bread, cheese, and wine from a local balcony and ate on our balcony enjoying the view. The staff is very friendly and professional, and I cannot wait to return to this hotel some day.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KJones202
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 20 November 2013
Dear Guest,

Thank you very much for your kind feedback.
I'm really glad you were satisfied with your stay.
I'm also happy you enjoyed our dining on the balcony of your room.
We are already looking forward to welcoming you back soon at the Grand Hotel Excelsior Vittoria!

Sincerely Yours,
Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mesa, Arizona
Level 6 Contributor
98 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 27 October 2013

We stayed in average hotels in Rome and were pleasantly surprised at the satisfying experience at staying at the Grand Excelsior Vittoria. Earlier review described the gardens and privacy well. The hotel becomes an oasis from the sea of tourists visiting Sorrento on a daily basis. It was fun sight see during the day and escape to the peacefulness of the hotel at the end of the day.
The hotel held many pleasures such as: 1) ability to take a private elevator to the level where you take ferries to the islands of Capri or Ischia. You buzz the door on the return trip and the hotel staff will buzz you in. Otherwise you have to walk up or pay a euro to use a public lift. Dining options are at the street level off the marina. 2) a talented piano player plays in the mornings on weekends as you breakfast. In a sitting room off the door to the outdoor patio, they have musicians play in the evenings. The guitarist was so enjoyable that we sat and had a cocktail in the hotel. 3) Buffet breakfast was tasty with plenty of options including a made to order omelet. Other hotels in Rome included eggs as the breakfast but they were disappointedly runny. The Belgium waffles were to die for. 4) While it was too cool for us to swim and there is not a Jacuzzi, we took to sitting outside and watching the sunset from the pool bar. The bartender and staff were friendly and their snacks, "spuntina," were the best: Italian potato ships and snack mix.5) While the hotel is a luxurious the one, the staff are friendly. A waiter to whom the staff lovingly referred to as "Mr. Bean" was particularly endearing.

Room Tip: Our room was off the garden with a balcony. We never heard any noise from guests or otherwise.
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AZhiker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guido F, Proprietario at Grand Hotel Excelsior Vittoria, responded to this review, 20 November 2013
Dear Guest,

Thank you very much for posting this beautiful review!
We are all glad you enjoyed our property, with its rooms, the breakfast and we are more than pleased to read your feedback regarding our staff!

We really hope to welcoming you back at the Grand Hotel Excelsior Vittoria in a not a distance future!
Warmest regards

Guido Fiorentino
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Excelsior Vittoria

Property: Grand Hotel Excelsior Vittoria
Address: Piazza Tasso, 34, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Sorrento
#3 Luxury Hotel in Sorrento
#5 Business Hotel in Sorrento
#10 Romantic Hotel in Sorrento
#17 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hotel Excelsior Vittoria 5*
Number of rooms: 84
Official Description (provided by the hotel):
Well-regarded Hotel comprising several buildings & newer villas in a clifftop garden, with fine views of the bay. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Excelsior Vittoria
Grand Excelsior Vittoria
Sorrento Hotel Excelsior
Sorrento Excelsior

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