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“World Class Hotel”

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Grand Hotel Excelsior Vittoria
Ranked #5 of 100 Hotels in Sorrento
Certificate of Excellence
Los Angeles
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“World Class Hotel”
5 of 5 bubbles Reviewed 3 November 2008

We stayed here with another couple in mid-October.
This is a beautiful and elegantly-appointed hotel in
a perfect location. The staff was charming and very
helpful, advising us on our day trips to Pompeii and
Capri, which were both simple to navigate and a lot
of fun.

We booked the least expensive class of room, and it
was still lovely-- completely updated, with a nice balcony.

The only drawback was that there was no fitness center.
Even so, I can give this hotel nothing less than a five-
star rating, everything else was that good.

  • Liked — beautiful room, great terrace,great staff, close to shops and boat dock
  • Disliked — no fitness center
  • Stayed October 2008, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LosAngelesPal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (242)
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Cheshire
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 1 November 2008

From the moment you step down the driveway from the bustling main square in Sorrento you know you have arrived at somewhere special. We hadn't stayed here for many years and it has undergone a beautiful transformation into an elegant and yet grand hotel. All the rooms have been carefully decorated and restored - they have resisted the temptation to rip everything out and start again as many places do but which can result in soulless and standardised hotel-quality fixtures and fittings. The bedroom retained the 'foxed' glass in some of the mirrors yet had all the amenities you would expect of this class of hotel. The balcony gave stupendous views of Vesuvius but was a bit too windy to spend much time there. The staff were unfailingly polite from the outset, and the food delicious with a huge choice for breakfast. We were on half-board terms and there was very little that you could not have from the regular a la carte menu. Bar prices felt a bit hefty but the wine list was not expensive. Great pool area with health spa and pretty but not stunning gardens. Evenings at the hotel are quiet but if you want a bit more action it is only at the end of the driveway!

  • Liked — Fabulous room with a view
  • Disliked — Nothing
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oddbins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
53 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 5 October 2008

Anyone who carps about this hotel is either hypercritical or spoiled. It's a genuinely pleasure-filled place to stay, and it's hard to find fault.

We had suites advertised as looking over the orange grove at the back of the hotel, though in fact one of the rooms had a nice side sea view. Both were spacious, cool (the air-conditioning really worked in a hot July) and well-serviced.One had three balconies, the other two - with a pleasant aspect over the gardens.

The hotel itself is brilliantly situated. The short walk up the driveway to the town takes you from the peace of the hotel to the bustle of Sorrento; and at the front of the property there's a range of fantastic views over the harbour and then across to Vesuvius and Naples. The lift down from the terrace really is a great advantage too.

The staff also get it spot-on. I can see why some people think the concierges are sniffy if you like over-eager and in-your-face service - whereas the Vittoria's staff are polite, helpful but ever so slightly detatched in a way that suits Brits but may be a bit chilly for Americans. There's a warmer welcome from the restaurant staff; and service at breakfast and dinner - with a great location on the terrace - was swift yet elegant.

Other plus points for the hotel: fair rates for transport from the airport (others please note) and a willingness to negotiate around single occupancy (they came up with a good rate). Much applause too for letting guests sit in peace on the terrace without chivvying about drinks or food: if you want to just sit in the shade and admire the view, they leave you in peace.

Overall the hotel's not cheap, but I'd rate it as better value than other Italian luxury seaside hotels - and we left feeling relaxed, calm and brilliantly looked-after.

  • Liked — Huge rooms, chilled to perfection
  • Disliked — The buildings are a little bit sprawling, so it was a long way to breakfast
  • Stayed July 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Londoner5870
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anstruther, United Kingdom
Level Contributor
106 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed 30 September 2008

We stayed at this hotel for our honeymoon in July of this year and overall found the hotel to be excellent. When we first arrived fairly late at night we thought the room was a bit disappointing in that it was not particularly large. We stepped out onto the balcony and our mood changed - the balcony was large with two comfortable loungers as well as a table and chairs and most important a stunning view of Vesuvius and the Bay of Naples. By day the view was even more spectacular and we tened to have drinks on the terrace before our evening meal.
The room was clean, the bathroom well appointed and the air con effecient. The staff at the hotel were very helpful and friendly. We were there half board. The breakfast buffet was excellent with a good range of hot and cold dishes. One tip though - if you want an omelette or anything else from the kitchen rather than the buffet order as soon as you sit down as at busy times that part of the service could be slow. We ate in the hotel quite a few evenings and the food was very good. The restaurant overlooks the Bay but it is best to reserve a table to be assured of a good view. The only other thing I would say is that the restaurant is very formal and when you are on holiday that is not always what you want. It would be an idea if the hotel let guests take the half board option at the pool side restaurant at lunchtime and had a less formal dinner option available.
The hotel has lovely gardens and the pool area is modern and tranquil. The hotel must have one of the best locactions in town - you walk out of the quiet gardens and are in the heart of Sorrento or get the lift down to the Marina and you can hop on to one of the many hydrofoils to Capri, Ischia, Naples etc.
The Marina Grande at the other end of the town is well worth seeking out. It is actually much smaller than the Marina Piccolo next to the hotel and has a number of bars and restaurants that are all excellent.

  • Liked — Great location
  • Disliked — Lack of options for half board dining
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Woo4uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LONDON, ENGLAND
Level Contributor
164 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
5 of 5 bubbles Reviewed 1 September 2008

The Excelsior Vittoria is one of the oldest hotels in Sorrento, and still probably the best. Its situation atop the cliff above the port is ideal, its location next to the old-town and pedestrian area convenient, and its walled gardens make it an oasis of peace and calm in the midst of a very busy resort.

We stayed there in August, peak season and at near full occupancy, and the service never failed to be excellent. The restaurant provided quality al fresco dining, and the grand terrace was simply the best spot in town to be at sunset for a drink.

Our room was a deluxe sea-view and well worth the extra, with large terrace, excellent furnishing and decor and a nice marble bathroom. Internet was free, and worked well in our room.

Breakfast buffet was served in a lovely large room, with plenty of variety available, and lunch was available at the informal restaurant by the swimming pool. The pool itself was large, clean and surrounded by plenty of loungers and a lighting fast towel service. A full service bar was also next to the pool.

All in all this was a great hotel stay. No beach – as Sorrento has cliffs, not real beaches, and the cost of this hotel is not cheap, but for once you get what you pay for, and I would highly recommend it.

  • Liked — Great Views and Service
  • Disliked — Inconvenient parking
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Toofastcat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangor Co Down
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 bubbles Reviewed 20 August 2008

Stayed for 7 nights at the E V. Visited Sorrento 10 years ago and stayed at the Hilton Sorrento Palace which is a good, family friendly hotel, but promised myself if i ever came back i wanted to stay at the EV and i was not disappointed. This hotel is the best in Sorrento, best location, best views. We were met by a driver from the hotel at Napoli Centrale Station as we had travelled by train from Bari. Check in was quick and our room 303,a garden view room was lovely. Large,bright and airy with 2 balconies, one view to the garden and one from the side to the sea. Bathroom was large with good shower and facilities. Beds comfortable and air con excellent. We stayed on a B and B basis although ate in the hotel one evening. Food and service in the hotel was good. We booked 2 tours and a musical evening through the concierge who was effieient and helpful. The pool area is excellent, lifeguard gets the beds and sets them up for you in the sun or shade as you prefer. The pool snack bar servesgood lunches. Apart from its location the EV has a terrace which has the most spectaculat views over the bay of Sorrento/Naples. It was a wonderful experience to stay at this hotel and i can't wait to return.

  • Liked — The view
  • Disliked — Nothing
  • Stayed July 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank freddy57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
1 review
5 of 5 bubbles Reviewed 12 August 2008

My mum, sister and I stayed at the Excelsior from 5 - 9 Aug 2008. Still glowing from the great tan I got I have to write this review to urge people to go there.

We went as a really special holiday to celebrate my Mum's 50th birthday. The holiday had great sentimental value as she used to visit the Excelsior in the 1970's with her father and brother.

She had great memories of the place and I worried it may have gone "down hill" but as soon as we entered the security gates off the main square and drove down this luscious lemon-grove adorned entrance path I knew it would be great. The staff were there immediately to open doors and fetch your cases. At check in we were welcomed with a glass of fresh orange juice and encouraged to leave our cases and enjoy our drinks on the beautiful terrace. Our holiday started instantly!

The hotel rooms are extremely well kept, some nice pieces of antique furniture such as wardrobes and bureaus. As well as a TV, though I didn't use it. The bathrooms are marble adorned and have brilliant water pressure too.

We had a triple room which was basically two rooms, two bathrooms and two balconys all adjoined. I slept on the sofa bed which was fine, the proper beds were of course more comfortable but it didn't make a jot of difference to me.

The Bosquet restaurant on one of the hotel terraces is where we ate on the first night and all I can say is "wow". The view over the bay of Naples as the sun set moved us all to tears it was so stunning, we looked like crazy people with these massive grins on our faces! The food was fantastic throughout and a good wine list. The waiters are extremely attentive and friendly, commeding us on our efforts at Italian, which wasn't that good!

On my Mum's actual birthday the hotel sent up a beautiful potted bouquet of roses in the morning, then after a shopping trip to Capri (NB beware once you get to Capri, via boat, you have to que to get a train called Funiculare or a taxi up to all the shops. It was rammed and we had to wait an hour in the blazing sunshine be prepared!) we returned to the room to find a bottle of bubbly and a plate of mini cakes, strawberries and dipping chocolate plus a letter from the management and staff wishing her a happy birthday. We had of course told them at the point of booking but had no idea they would do so much it was excellent,

We booked a restaurant called Il Bucco for her special evening based on reviews we'd seen on here and that did not disappoint either. The food was heavenly as was the wine, from a bible-sized wine list the waiter was fabulous at helping us choose the right one and not too bad at 35 euros. They also bought out as a surprise a hand made fresh cream and berry patisserrie birthday cake with Happy Birthday written in chocolate on the plate! FOC as we'd told them it was her birthday and they sung happy birthday too. The bill was195 euros for three people with two starters, three main courses, a bottle of wine and a vodka.

It truly was the most magical trip and the best place to be close to everything and enjoy a wonderful experience is the Excelsior.

  • Liked — The setting was so beautiful and the grounds of the hotel exceptional
  • Disliked — Having to leave!
  • Stayed August 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Burnside81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Excelsior Vittoria

Property: Grand Hotel Excelsior Vittoria
Address: Piazza Tasso, 34, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#1 Spa Hotel in Sorrento
#4 Luxury Hotel in Sorrento
#5 Business Hotel in Sorrento
#10 Romantic Hotel in Sorrento
#17 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Grand Hotel Excelsior Vittoria 5*
Number of rooms: 84
Official Description (provided by the hotel):
Well-regarded Hotel comprising several buildings & newer villas in a clifftop garden, with fine views of the bay. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Excelsior Vittoria
Grand Excelsior Vittoria
Sorrento Hotel Excelsior
Sorrento Excelsior

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