We stayed here for four nights and paid quite a lot extra to upgrade to a 'top floor executive room' - it wasn't worth it. We did have a large room with a luxurious bathroom and a private balcony with great views of the Bay of Naples, we also had access to the executive lounge with free breakfast, drinks and snacks and a quiet sun deck with plunge pool.
This lounge however was directly above our room as they put us in a 6th floor room and insisted it was the 'top floor' - we were wakened at 6am every day by chairs and tables being dragged around upstairs, presumably by staff mopping the floor. This hotel has no soundproofing whatsoever so you hear everything.
On our arrival we'd been given a wifi code and assumed it was included in our 'executive' package, but when we asked for the code the following day the receptionist loudly accused us of being cheap and trying to get something for free, apparently they charge 17 euros per day. They also charged us for 2 days parking at 15 euros a day, for leaving a car in their car park for 1 night.
They failed to replenish the single small bottle of complimentary water in our room and the executive lounge closes at 11pm so getting in late one night we had to use the expensive mini bar.
Why would a hotel be so miserly to guests who have spent over a thousand euros on their stay? This penny pinching and the general rudeness of the staff left us feeling really disappointed and we won't be staying here again or recommending this hotel to anyone.
- Official Description (provided by the hotel):
- An enchanting destination all year round, the Hilton Sorrento Palace retains its charm throughout the seasons. The Hilton Sorrento Palace is only 5 minutes away from the historical centre of Sorrento, which is the ideal for shopping 7 days a week or enjoying the bustling nightlife. The Hotel offers a breathtaking sea view: just in front of you the enchanting Gulf of Naples dominated by Mount Vesuvius and from behind Punta Campanella you may catch a glimpse of the exclusive Isle of Capri. The Hotel offers rooms with sea view, garden view, mountain view and family rooms for 3 or 4 people. All Executive Rooms, Deluxe and Suites have large windows and balconies with breathtaking views over the Bay of Naples. Executive and Suite Guests also enjoy exclusive access to the Settimo Club Lounge, where a rich and varied buffet is always available and a private swimming pool waits for you. The property is located a 5-minute drive away from the port of Sorrento, where guests can catch ferries to the island of Capri. The Amalfi Coast is 30 km away. ... more less
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- Also Known As:
- Hilton Sorrento Palace Hotel Sorrento
- Sorrento Palace
- Sorrento Hilton