We stayed at the Hilton Sorrento Palace for a week. The hotels grounds, pools, and common areas (lobby, bar, restaurant) are very nice indeed. However... Checking in as a HHonors gold member, I was given at room with panoramic view on the 5th floor (this is what I had ordered anyway), the executive floor I was told. If this is these are executive rooms, I fear what the other rooms are like.
I had booked a king size bed and got a room with 2 beds side by side (with of course a small gap in the middle). The bed was not comfortable (definitely not "heavenly"). There were no sun-blocking curtains so you will weak-up a 7 AM by the light and again at 8 AM and every other minute by the slamming of doors and the screaming of children in the corridor. The rooms are not sound-proof and you are sometimes wondering if you are sharing the room with the neighbors... There is no water-cooker for a cup of coffee or tea in the room. Their is a small mini-safe in the mini-fridge (empty) but you will have to go down to the reception and ask for the key (aren't we in 2011?). They will make you sign a form telling you that you will be charged 150€ if you loose it. The TV is a 25" 4/3 CRT that should be in a museum. The sound of ours kept going away. I signaled it at the reception but nothing was done. Their is NO decoration whatsoever in the room, no even a cheap poster and the the bedside lamps are fluorescent tubes (romantic?). I have seen more comfortable motel rooms.
There is a soft-drink machine on the floor but no ice distributor.
The outdoor pool closes at 7 PM (why?), the indoor pool was closed (why?).
The service also left mixed feelings. The cleaning ladies always did a great job but for the rest it seemed very random. Some people gave excellent service (pool and bar waiters for example) others just ignored the customers and kept talking to each other or even worse, interrupted the conversation to pick-up the phone.
Complimentary Internet vouchers for HHonors members were given one at a time (are they afraid that we would resell them?)
Despite the nice grounds and location, this hotel is definitely not a palace and not worth of the Hilton name. I will not come back.
- Official Description (provided by the hotel):
- An enchanting destination all year round, the Hilton Sorrento Palace retains its charm throughout the seasons. The Hilton Sorrento Palace is only 5 minutes away from the historical centre of Sorrento, which is the ideal for shopping 7 days a week or enjoying the bustling nightlife. The Hotel offers a breathtaking sea view: just in front of you the enchanting Gulf of Naples dominated by Mount Vesuvius and from behind Punta Campanella you may catch a glimpse of the exclusive Isle of Capri. The Hotel offers rooms with sea view, garden view, mountain view and family rooms for 3 or 4 people. All Executive Rooms, Deluxe and Suites have large windows and balconies with breathtaking views over the Bay of Naples. Executive and Suite Guests also enjoy exclusive access to the Settimo Club Lounge, where a rich and varied buffet is always available and a private swimming pool waits for you. The property is located a 5-minute drive away from the port of Sorrento, where guests can catch ferries to the island of Capri. The Amalfi Coast is 30 km away. ... more less
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- Also Known As:
- Hilton Sorrento Palace Hotel Sorrento
- Sorrento Palace
- Sorrento Hilton