My husband and I stayed at this hotel in July 2010 and as he is a Daimond Member we were upgraded and had use of the executive lounge which we loved. The staff were just wonderful and so attentive. We enjoyed it so much we booked for the following year. On arrival however we were told that although we had been upgraded we could not use the Loung on the 7th floor, now called Settiomo Club but could only use the other executive loungs on 2nd floor which had no sunbathing area etc. We were told this change had just been made the month before our arrival. We complained as my husband still had Diamond status and eventually very grudgingly we were allowed access but the attitude of those at the front desk spoiled our first few days and would not like to be treated in that way again. Is this a new policy and has anyone else been upgraded but only to 2nd floor use?
- Official Description (provided by the hotel):
- An enchanting destination all year round, the Hilton Sorrento Palace retains its charm throughout the seasons. The Hilton Sorrento Palace is only 5 minutes away from the historical centre of Sorrento, which is the ideal for shopping 7 days a week or enjoying the bustling nightlife. The Hotel offers a breathtaking sea view: just in front of you the enchanting Gulf of Naples dominated by Mount Vesuvius and from behind Punta Campanella you may catch a glimpse of the exclusive Isle of Capri. The Hotel offers rooms with sea view, garden view, mountain view and family rooms for 3 or 4 people. All Executive Rooms, Deluxe and Suites have large windows and balconies with breathtaking views over the Bay of Naples. Executive and Suite Guests also enjoy exclusive access to the Settimo Club Lounge, where a rich and varied buffet is always available and a private swimming pool waits for you. The property is located a 5-minute drive away from the port of Sorrento, where guests can catch ferries to the island of Capri. The Amalfi Coast is 30 km away. ... more less
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- Also Known As:
- Hilton Sorrento Palace Hotel Sorrento
- Sorrento Palace
- Sorrento Hilton