If you have a choice of hotels and you enjoy a smile and helpful service then this place is to be avoided. There is an arrogance and ignorance here, that in Sorrento is hard to compete with.
The staff here have no idea of customer service unwelcoming unfriendly and incompetent. There was only one girl on reception who smiled, i guest the others can't, the one who appeared to be 'in-charge' who was too busy to help us and wouldn't give you the time of day unless you were somebody known to him. This place is like arriving at an airport no personal service and infact no service at all.
Most Italian 2 and 3 and 4 star hotels have free wifi, here internet 10 euro for 24 hours.
It is a shame because there are some fabulous facilities but a lick of paint and some decorating doesn't make a hotel friendly welcoming and warm ...but here they don't seem to care.
The location is 10 minutes walk from the centre true but there are far better locations. but if you have to come to the Hilton Sorrento be prepared to be treated like crap and then payup.
- Official Description (provided by the hotel):
- An enchanting destination all year round, the Hilton Sorrento Palace retains its charm throughout the seasons. The Hilton Sorrento Palace is only 5 minutes away from the historical centre of Sorrento, which is the ideal for shopping 7 days a week or enjoying the bustling nightlife. The Hotel offers a breathtaking sea view: just in front of you the enchanting Gulf of Naples dominated by Mount Vesuvius and from behind Punta Campanella you may catch a glimpse of the exclusive Isle of Capri. The Hotel offers rooms with sea view, garden view, mountain view and family rooms for 3 or 4 people. All Executive Rooms, Deluxe and Suites have large windows and balconies with breathtaking views over the Bay of Naples. Executive and Suite Guests also enjoy exclusive access to the Settimo Club Lounge, where a rich and varied buffet is always available and a private swimming pool waits for you. The property is located a 5-minute drive away from the port of Sorrento, where guests can catch ferries to the island of Capri. The Amalfi Coast is 30 km away. ... more less
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- Also Known As:
- Hilton Sorrento Palace Hotel Sorrento
- Sorrento Palace
- Sorrento Hilton