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Hilton Sorrento Palace
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Reviews (3,549)
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1,804
1,121
447
113
64
Show reviews that mention
All reviewsthe executive loungeindoor poolkids clubdiamond membersettimo loungebay of naplessea viewlarge hotelfamily roomwalk into townup hillmain restauranttop floormount vesuviusbeautiful hoteltrain stationamazing views
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1,439 - 1,444 of 3,549 reviews
Reviewed 30 June 2014

Fantastic pool area with amazing views!!
Average rooms, but have everything you need.
Good food, which is overpriced but expect this. Great choice at breakfast.
Low point - on arrival (at 11pm) we were "greeted" by Alessandro who was cold and unfriendly and gave us no information about the hotel and its facilities. We had to find everything for ourselves. When checking us in he said "Unfortunately you have a room facing the mountain" - actually we didnt mind this, but he put a negative slant on it as soon as we had arrived. As others have said, there is no privacy on the balconies, but as no-one seems to use them it wasnt a problem.
High point- gentleman on the bar named Guiseppe was friendly and attentive. The cleaning staff were also friendly.
Its a 10-15minute walk into the centre (uphill on the return) which got alittle tiring as the week went on, but this is the price you pay for the amazing views. We have previously stayed at the exquisite, centrally located, Grand Hotel La Favorita which has impeccable, personable service, but nomatter how amazing the service/decor is, it just cannot compete with the views here at the Hilton.

  • Stayed: June 2014, travelled as a couple
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Thank Kerry H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

We spent 4 days in Sorrento at this hotel. I was a little hesitant to stay at a large chain hotel in Italy (I assumed it would lack some of the charm and personal touches we look for when traveling in Europe). But we loved every part of our stay. I thought the staff was very helpful even when corresponding through email before we took the trip.

We DID shell out the extra money for an executive room and our room was beautiful. Beds were comfortable and air conditioning worked GREAT. I know these rooms are much pricier but we booked them during an internet sale. Considering that you can eat/drink for free pretty much all day long in the Settimo club, I think the extra price is worth it. However, I did prefer the "regular" pool to the rooftop pool. The rooftop pool was small and barely waste deep. The other pool was huge and still had great views and a great atmosphere and plenty of chairs for the guests.

The biggest downside is the location. It is about a 15 minute walk to the main part of town (and the walk back is largely up hill). With luggage, that would be a bear but we chose to take a taxi from the train station. The other days, we considered it an opportunity to work off the extra food and drink.

We loved our stay at this hotel and would stay here again.

  • Stayed: June 2014, travelled with friends
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1  Thank Kristen950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

We have just arrived back from 10 days in Sorrento, which was wonderful, our first time in Italy, & we will definitely return & stay again at the Hilton! The staff, cleanliness & ameneties were great, you couldn't fault it, (brilliant pool,) the only thing I would say is although we were staying B&B status, we had lunch a couple of times around the pool area, & found the prices rather expensive, but I suppose it is a Hilton!
The walk into Sorrento town, took around 15mins, which is nice as it's all down hill, so be prepared when you come back!

Room Tip: We chose to have a cliff facing room, as a pool side room would have cost another £300, & didn't think it was worth it, as the amount of time you spend in the room!!
  • Stayed: June 2014, travelled as a couple
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Thank Debbie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 June 2014

Excellent facilities, great food, and caring staff and a short walk only to the main town. Ideally located with superb views over the bay of Naples and Vesuvius. Lots to do in the surrounding area including Capri & Pompei.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Leslie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2014

Location, just outside the centre. Lugging the suitcases through the town centre up the hill was quite exhausting in the afternoon sun, but a taxi from the port costs 20 euros so we decided to hike it.The 1 euro lift to the top of the cliff helped though!

We are a young couple, but with sight seeing all day and dining in the town centre at night, that 15 min walk up the hill to the hotel was still a mission, so older/less fit people beware! Train station 10 min walk or 20 euro taxi from hotel. The hotel is just close enough to do without a shuttle bus but still be a bit of an effort of a walk.

When checking in the staff were very helpful and spoke good English.

Breakfast was good. Extensive buffet selection if a bit luke warm. Egg station and fresh waffles.

We paid extra for a sea view room. We found that we were based on the side of the hotel with a 'token gesture' sea view, but we were over looking Mt Vesuvius, so we weren't too disappointed.

The room was good for our needs. Decent bathroom. We had 2 single beds connected together rather than a double which isn't what you would expect of a Hilton.

Pool area is decent. Although we spent much of our time away from the hotel there was plenty of sunbeds for choice when returning in the afternoon.

Pool service was ok. We had to ask rather than be asked for any food or drink, but they were most receptive when approached. Food was average and overpriced.

Bar prices were very expensive compared to the surrounding area, but I guess this is expected.

Wifi was 7.50 euro for 24hrs or you could get it free in the lobby.

MONEY SAVING TIPS:

Organised tours along Amalfi coast cost with the hotel around 100 euro pp. We caught the Sita bus from the train/bus station for 6.80 pp for all day hop on/ hop off service. Although it's a bit busier and we had to stand for some of the journey, the money saved was worth it.
Pompeii and Vesuvius cost around 80 euro with the hotel. We did it for 37 euro pp all in using the train, and did everything on our terms rather than a timetabled guided tour.

In summary, this is good hotel with decent staff and good facilities. It is not necessarily the best Hilton we have stayed in but served our needs for a memorable trip.

If you want a two minute walk home at night then don't stay here. If you would like lovely hotel surroundings with a bit of a walk then give this place a go.

  • Stayed: June 2014
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1  Thank EP1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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