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Hilton Sorrento Palace
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Reviews (3,549)
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1,804
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447
113
64
Show reviews that mention
All reviewsthe executive loungeindoor poolkids clubdiamond membersettimo loungebay of naplessea viewlarge hotelfamily roomwalk into townup hillmain restauranttop floormount vesuviusbeautiful hoteltrain stationamazing views
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1,385 - 1,390 of 3,549 reviews
Reviewed 5 August 2014

Excellent hotel and facilities. All the staff were friendly and helpful. Location is brilliant and ignore the reviews that say it is up a steep hill - it is up a hill yes, but not a steep one. Would highly recommend to anyone going to Sorrento for a holiday. Breakfast was amazing and the pool simply the best we have ever had.....

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank 819Jamie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSorrentoPalace, Guest Relations Manager at Hilton Sorrento Palace, responded to this reviewResponded 8 October 2014

Darling 819Jamie,

The entire Hilton Sorrento Palace Team and I wish to say Thank you for your kind comments regarding your stay with us! I am glad to hear you were pleased with your entire holiday and all of the hotel facilities, our location, breakfast and our pools! And thank you for reassuring future Guests that our location on a slight hill is really a benefit!

Should your travels bring you back to Sorrento, we absolutely hope we can welcome you to return to our Hotel! The Team and I remain at your disposal should you need any future assistance!

Warmest Regards,

Tina Vespoli
PA to the General Manager
Hilton Sorrento Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

This is second time we have stayed here in last four years. Great option when traveling with kids. Pools are great as is the breakfast buffet. We have never eaten dinner on property since there are so many great options in town. Quick walk into the town center or to the train station. If you have high status as a Hilton Honors member, the executive lounge is a very nice amenity throughout the day.

Stayed: July 2014, travelled with family
1  Thank Travelingduncs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSorrentoPalace, Guest Relations Manager at Hilton Sorrento Palace, responded to this reviewResponded 10 October 2014

Dearest Travelingduncs,

On behalf of the whole Hilton Sorrento Palace Team, Thank you for your two wonderful holidays with us! As a Hilton Honors Member, you are one of our most valued Guests and we truly appreciate your continued loyalty. I am so pleased to hear you, and your family, have enjoyed your time spent at our Hotel! Thank you for noting the pools, breakfast and of course the Executive Lounge!

Should your travels bring you to the Sorrento Coast again, we truly hope we can welcome you back to the Hilton Sorrento Palace! The Team and I remain at your disposal for any future reservations or travel plans!

All the Best,

Tina Vespoli
PA to the General Manager
Hilton Sorrento Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

Ok, we were there a year ago....the room had a great balcony, great view, comfy bed. The food on the big terrace overlooking the pool was very good, no complaints. But the thing we have not shut up about and compare all others to was the huge buffet breakfast! Food quality was great, and we have NEVER had such delicious coffee! So go and enjoy it!

  • Stayed: September 2013, travelled as a couple
    • Value
    • Location
    • Service
2  Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSorrentoPalace, Guest Relations Manager at Hilton Sorrento Palace, responded to this reviewResponded 4 August 2014

Dear Mark S,

We would like to thank you for taking the time to submit a review regarding your experience at the Hilton Sorrento Palace.

We are so glad to read that our services & facilities met your expectations and look forward to welcome you back on a future occasion.

Kind regards
Tina Vespoli
PA to GM & DBD
Hilton Sorrento Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

What a great place to stay in Sorrento. We used this hotel as our base for traveling all over (i.e, Amalfi, Sorrento, Capri, Positano, Ravelo, etc. Service was excellent, staff fantastic and the room was so spacious. Anything we needed we received. We had the use of the executive lounge for breakfast and lunch. Breathtaking views of the city. I would highly recommend this hotel if you are planning on visiting the Sorrento. What a gem!

Room Tip: Pay the extra money for use of the executive lounge.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSorrentoPalace, Guest Relations Manager at Hilton Sorrento Palace, responded to this reviewResponded 4 August 2014

Dear Janice B,

I would like to thank you for taking the time to communicate your experience at our property. We believe travel websites to be a powerful tool, as it is useful for us to grow and better understand how to continually improve our levels of service.

Thank you very much for your positive comments about the Hotel, our food and service.
It is always a pleasure for us to know when our Guests appreciate the services we provide.

Arrivederci,

Tina Vespoli
PA to GM & DBD
Hilton Sorrento Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2014

We spent a terrific 2 weeks at the Sorrento Palace, and found it to be absolutely wonderful. We did pay to have an executive room, large bright airy, beautiful 180 degree of the Bay. The facilities this afforded in the Settimo Club on the roof were great. Breakfast on the terrace, but a constant supply of drinks and snacks all day complimentary.Sunbeds and a dip pool, and views to die for.
The hotel l was so spacious, the grounds perfect and so quiet at night. It is a short stroll of 10 minutes to the main street in Sorrento, easy walking there and although uphill return, just a gentle uphill stroll.
The staff were just so helpful and attentive, it would be hard to find better.Thoroughly recommend a stay here.

Room Tip: Try to get Room 607, it is fabulous. Bed looks straight out onto the Bay of Naples and Vesuvius
  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank ArmstrongPeteHeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonSorrentoPalace, Guest Relations Manager at Hilton Sorrento Palace, responded to this reviewResponded 4 August 2014

Dear ArmstrongPeteHeather,

Thank you for your valuable comments concerning your visit at the Hilton Sorrento Palace.

I am pleased to know that you are satisfied with your stay in our Hotel, as we do our best to make sure every Guest's visit is as unforgettable as possible.

We are all looking forward to again welcoming you to Sorrento.

Yours sincerely,

Tina Vespoli
PA to GM & DBD
Hilton Sorrento Palace

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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