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“Nice Hotel but not 4*”

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Grand Hotel President
Ranked #19 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 24 September 2012

Although this a very pleasant Hotel I think a lack of attention to detail does not make it 4*. I have never stayed in a 4* Hotel in the world that expects you to use a pool towel for a week, seeing that you are putting suntan creams and what ever else on them. I have never been in a 4* Hotel were you had to get coffee or tea out of a machine a breakfast time and also a coffee served after an evening meal would be a nice touch. I was on a organised trip one morning and went into breakfast at 7.00am only to be told the omelet chef did not start till 8.00am, once again not 4* service when you are advise that breakfast is from 7.00-10.00am, I would expect everything be ready to go. I do not consider that the Hotel gives guest a 4* courtesy bus to town. if you miss the 12.15pm bus you had to wait until 16.15pm until the next bus, which is packed by then and a lot of people had to stand, not wise on the roads going up to Hotel. First bus of an evening at 21.00pm, not good enough. Lovely views good food, but for me not 4* due to things that could easily be corrected.

  • Stayed: September 2012, travelled as a couple
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1  Thank EpsomShaza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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863 - 869 of 1,342 reviews

Reviewed 20 September 2012

This was our first visit to this hotel and Sorrento and we were not dissappointed. We had a good room with a balcony with marvellous views overlooking Sorrento, the bay of Naples and Vesuvius. We took advice from previous reviews and paid extra for this. as some of the rooms are situated at the rear of the hotel, with nothing much to look at. This was well worth it in my opinion although there are wonderful views from the rooftop sun lounge and the dining area. The food was excellant and the waiters were very friendly and attentive. We would certainly recommend this hotel to our friends, but gentlmen be warned trousers must be worn for dinner, which is fine, but it was not mentioned in the brochure. The courtesy bus in our opinion could run more frequently.

Room Tip: Worth paying extra for a room with a view.
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  • Stayed: September 2012, travelled as a couple
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2  Thank Lynne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2012

The only Hotel we have ever revisited!! We were there four years ago, which was our second visit to Sorrento........just back from a fabulous week, and agree totally with all the other rave revues.

The friendly atmosphere during our stay, along with the superb staff meant a very happy holiday.

In house entertainment of various types of musical forms each night was an added bonus...........music for every taste!!

Room Tip: Facing the sea is a must.............views are breathtaking!!!
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  • Stayed: September 2012, travelled as a couple
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Thank TheAteam16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2012

As many other reviews have stated this hotel does have wonderful views over Sorrento, the bay of Naples and Mt Vesuvius. We had a superior room with balcony and sea views, marred slightly by being positioned over the swimming pool. There is a constant sound, day and night, of water recirculating into the pool. Some people wouldn’t be bothered by this but it does sound like a toilet cistern filling up! The other half of the hotel with sea views are positioned over the gardens and are more peaceful and relaxing. The inward facing rooms on the opposite side of the hotel are much cheaper and face the no through road where the shuttle bus parks up. Perfectly OK if you are on a budget and you only have a short walk to the rooftop sun lounge or dining areas to get the views.
We booked a double room but were given a twin. It was a nice room with classy furniture and a good shower although it did leave a large puddle on the floor from a leaking shower screen.
Lovely meals but beware the price of drinks as there are no prices listed in the restaurant and you have no idea what you are signing for until you get the bill at the end of the week.
The Wi-Fi was constantly cutting out and I had to go 4 times to reception to get a new password to keep my iPad working.
The shuttle bus is too infrequent and it really is impractical for most people to try walking to town on a very steep hill. in a
Nice relaxing hotel, perfect for the middle aged (like myself!) with a few bob to spare!

Room Tip: Sea view room over the gardens are quieter.
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  • Stayed: September 2012, travelled as a couple
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Thank fossy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2012

Our rooms had a marvellous view of the gardens and Bay of Naples, the staff in the restaurant were extremely attentive and the food was excellent and served with a smile. Nothing was too much trouble. The bar staff were very good and very friendly. The roof top terrace had magnificent views across the Bay ideal for relaxing with a cool drink during the day or in the evening. Our only complaint was the lounge area did not have very comfortable sofas for relaxing they were modern plastic and a bit hard. There was a shuttle bus into town centre throughout the day which was very handy and kept to a strict timetable. Would definitely recommend this hotel.

Room Tip: Request balcony with sea views a definite must.
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  • Stayed: September 2012, travelled with family
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Thank 172Carole_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 September 2012

Have just spent our 22nd year at this hotel and it never fails. Staff throughout the hotel are excellent, reception cannot do enough for you, Food is of a high standard and once again the staff in the dinning room are excellent, the bar staff cater for all your drink needs and snacks. There is also a bar and light lunch service by the pool which has a wide choice of food. The hotel is set high above Sorrento so the views are amazing and something to be seen to be believed.

Room Tip: Try to book superior sea views as these rooms have views to die for.
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  • Stayed: September 2012, travelled as a couple
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1  Thank FRANCESESSEX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2012

Facilities good, although watch out for lots additional costs. Cot wasn't included in room- an additional €10 per night. In addition, we found another child's soother under the pillow.(yuck). Additional charge of €5 per night if want to keep babys milk in minibar fridge. On top of this, for at least half our stay, there was no child seat in restaurant and we had to feed toddler in her pram. Not ideal. One waiter in partic was very good with our daughter. Other than that, we definitely felt that kids weren't welcome.

  • Stayed: August 2012
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2  Thank Mirms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel President

Address: Via Parisi 4, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Sorrento
#17 Luxury Hotel in Sorrento
#26 Romantic Hotel in Sorrento
#29 Family Hotel in Sorrento
Price Range: £110 - £273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel President 4*
Number of rooms: 107
Official Description (provided by the hotel):
The Grand Hotel President, 4 star hotel in Sorrento Italy, overlooks the Sorrentine Peninsular and the Bay of Naples offering one of the best views in the world . A view which has inspired many artists and song writers for centuries. The splendid terraces of the Grand Hotel President with their sea views, the swimming pool, the beauty and fitness centres and the refined panoramic restaurant are all part of the services that combine to guarantee the full attention of the staff which is always attuned to satisfying the desires of the guests . The tranquil atmosphere in which the Grand Hotel President is immersed , accompanied by the scent of flowers and scrubs from the hotels very well maintained gardens, make it the ideal place for a relaxing and restful holiday. The centre of Sorrento which is only 3 klms away, is easily reached thanks to the free shuttle service of the Grand Hotel President. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel President Sorrento

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