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“Could have been perfect”

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Grand Hotel President
Ranked #17 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 8 June 2013

Mixed feelings about this hotel, could have so easily been perfect!
Plus points, views are breath taking, ample tables, seating, sun beds etc Large modern roof terrace area, a beautiful quiet place to sit and enjoy Sorrento lit up at night in the early season.
Away from hustle & bustle but easily accessible to Sorrento with hotel courtesy bus.
Staff are excellent, many older experienced staff who are excellent role models for the younger staff members.
Food is good, no attempt to provide English stuff - all Italian. Loosen your waistband the puddings are exceptional.
However!
I`m writing this review a little late, we visited in May & you must be aware they do not switch on the air con till later in the season. We left England with 4 degree weather & it was 24 degrees in Sorrento. The hotel do not supply fans & we did not sleep well for the first few nights, we did seem to acclimatise later in the week but I would not visit again unless the air con was available.
If you do not pay extra for a sea view you are likely to be in a room overlooking the car Park at the rear of the hotel or be looking directly onto a wall. The room itself was large with a balcony but I was very disappointed with its position. If you can afford it pay extra for the view!
The pool is too cold, only the very brave went in during the week we were there.

Room Tip: Choose a sea view room, rear rooms get noise from the car Park if your window is open
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  • Stayed: May 2013, travelled as a couple
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1  Thank Heather2013_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 4 June 2013

Just returned from this hotel on Monday having spent 10 nights there. Everything was just excellent, no complaints at all. All staff were extremely helpful and pleasant, food at all times was superb and the choice of wines suited all tastes and all pockets. We had a seaview room and waking up to the view of Sorrento with the backdrop of Vesuvius in the morning was exhilarating.
This ticked all the boxes for us and filled us with very happy memories of our "50 + vat" birthday celebrations. Well done Grand Hotel President

Room Tip: Get a sea view room
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  • Stayed: May 2013, travelled as a couple
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1  Thank Chiefhunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 June 2013

We have just returned from this Hotel for the second time. The views are amazing and the staff could not have been more helpful. The buffet breakfast is excellent and the Evening Dinner choices are to suit most palates. The quality is excellent and the waiters are pleasant and attentive. The Hotel is situated above the town of Sorrento and provides a shuttle bus during the day and evening free of charge. The rooms are very clean and spacious. Will definitely return.

Room Tip: The rooms facing the bay have amazing views but do not get the sun after midday. The rooms at the re...
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  • Stayed: May 2013, travelled as a couple
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Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2013

we booked for 2 couples to celebrate special wedding anniversaries. although not cheap this hotel overall was the best we have ever stayed in. the rooms and views were to die for and all the staff without exception were friendly, professional and knowledgeable. the availability of the courtesy bus was a bonus as the location was a distance from Sorrento.not a hotel for children as t here were no facilities for them. also we found the entertainment a little old fashioned , although the authentic Italian musicians were great.the food was fantastic as was the service and we were made to feel very special in the dining room each day.make sure to book a superior sea view room to get the most amazing views of Sorrento and mount Vesuvius.this was a truly memorable holiday.

Room Tip: upgrade to superior sea view room for best views ever.
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  • Stayed: May 2013, travelled as a couple
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Thank helen r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2013

The Grand President occupies a fantastic position with panoramic views from all the public rooms. The swimming pool has new sun beds and there is a bar, the pool is good but not heated.

The hotel is about four kilometres from Sorrento, and a long way off the beaten track, however the hotel do supply a courtesy bus which is essential if you are staying here. We walked down to Sorrento once, with children, it took us more than an hour.

The courtesy bus service has long gaps at lunch time and early evening and if you miss the 12.30pm you will wait until 3.15pm and if you miss the 17.15 you will have to wait until 19.30. Sadly we did this twice and had to take taxis. The taxis are metered, however it cost us 25 and 23 euros respectively per trip. If you are in the queue for the courtesy bus and the bus gets full before you can get on Cottello the driver will come back for you. A huge thank you to Cottello who was always smiling and went out of his way to be helpful and kind to us during our holiday.

We have no complaints about the food or service in the restaurant (which is only open for breakfast and dinner). You can buy food at lunchtime at the pool bar. The Head Waiter was excellent and made us feel very welcome. The food was imaginative and varied. Don't expect Cordon Bleu but it is well presented well cooked food. Generally there was a large buffet to begin, then a three course meal. One night they had a Grand Buffet which was absolutely packed with fantastic food including three kinds of roast meat and too many fish to mention. The price of the wine is very reasonable too.

Beware though if you don't book sea view rooms. You could be given subterranean rooms sixteen to eighteen feet below street level as we were. The rooms were big and well furnished but there was no natural light. You had to look out and up to see if it was sunny or cloudy as there was no was of telling from inside the rooms. There was a small outside space with a tiled wall depicting the view we would have had IF we'd booked a sea view room. Our outside space was under the kitchens which was noisy when the kitchen was in use, and got no sun at any time. I have racked my brain trying to imagine how this space could be useful to anyone. Eventually I came to the conclusion that it might be useful to smokers. We are not smokers.

We were told that these rooms were designated to us because ours was a family booking and they wanted to put us close together. Two rooms were adjacent, the other was at the other end of the hotel, hardly close!

One of the reasons I chose this hotel was because it boasted wi fi in every room. The wi fi did not work properly in any of our three rooms, and not at all in our room until the day before we left. I complained to Raphael on the front desk at the beginning of our holiday. His first comment: "You're on holiday why do you have to work?". Hardly the point. I asked if we could move to a room with wi fi and he told me the hotel was full (when it clearly was not). He said someone would fix the wi fi, and next day as we came back to the hotel, he told us it was fixed. Sadly it was not!

On our penultimate night another person from the front desk called to ask if the wi fi had been fixed, and when I said no, he offered to try a signal amplifier. When this did not work he offered us another room, smaller with single beds. I must have looked puzzled, wasn't this hotel meant to be full? He then went on to explain that this room had only just become vacant. I declined his offer - we only had one more full day by this time. When we got back to our room it was suggested I re boot and try the wi fi again. This time the amplifier began to work.

Ironically when the change of room was offered the hotel seemed more full than at any other time. As we left this room I saw Raphael showing an empty sea view room to a man. I stole a quick glance into that room that confirmed that the room was indeed empty.

The bar staff were very friendly and welcoming. The bar become noisy towards the end of our holiday when the hotel was filling up. The upper level area of the hotel where we tried to escape from the noise was closed. There was nowhere to escape except to our rooms.

One night at about eleven we asked for coffee but were told all the staff had gone home. I spoke to the front desk next morning and said that if they sent their staff home early there should be tea and coffee making facilities in the rooms. I was told superior rooms had this facility, and that I could hire a kettle for 15E. I refused. However when we got back to the room there was a kettle and tea and coffee making equipment there, gratis! It was a shame this was only a couple of days before we left as it made a huge difference.

In conclusion this hotel is a long way out of town, but it is in a quiet location and has fantastic views. The rooms are clean, the towels large and soft, they provide pool towels in the rooms free of charge. There is no room service (except continental breakfast for a small charge), no tea/coffee making in the rooms (except in superior rooms), the wi fi is unreliable at best, the pool is not heated, and you could get an underground room like we did. You have to check out at 10AM and If you travel with Thomsons be prepared, you will be picked up at 3.40. for the 20.20 flight from Naples. If you want to stay in your room until 3.30 it will cost you 55E for a late check out IF the room is available. The hotel conceded (because we had children) 30 minutes and we were allow to check out at 10.30am.

Please also note that if you travel with Thomsons you may be on the coach to the airport for up to an hour and a half more than you need to be. We were picked up then driven around windy mountain track roads for 25 minutes in the opposite direction to Naples to pick up a few people from a remote hotel. All three of our kids were sick when the coach stopped at the third and last hotel north of Sorrento. They had already been on the bus for over an hour. If Thomsons read Trip Advisor I would like to ask why they didn't pick up from the remote hotel first. We had to come back via Sorrento and it would have been easy to pick up from the Grand President second, then the hotel north of Sorrento. We were on the coach for more than two hours for a drive that should have taken less than an hour.

  • Stayed: May 2013, travelled with family
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3  Thank fbis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2013

We have just come back from staying in this hotel. The views are without question amazing. The staff could not have been more helpful. It is definitely a beautiful 4star hotel. The only problem the is the food. My mum and I got food poisoning after eating our evening meal on the last night. Very unlucky but something I would never gave expected from a hotel of that quality which really does question how they prepare food and keep food. They were very apologetic but puts a dampened on it.

  • Stayed: May 2013, travelled with family
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Thank KiwiB34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2013

Just returned from this wonderful hotel, although sadly the weather was not what we expected.
arrived at midnight after a delayed flight and rather long transfer. We did not expect a meal, but a .very nice salad and selection of bread and fruit was left in our room.The room itself was well furnished and well appointed. The Hotel is sat on the side of a hill elevated above Sorrento with magnificent views of the town and bay of Naples. This landscape is available to all public rooms it certainly made breakfast a very pleasant experience.
The Dining may not be 5 star but near 4.5 , plenty choice good portions and achieved with 5 star service ..Bar and Dining staff where superb all achieved with a smile and sense of humour when appropiate.
This hotel is ideal for for couples , a great base for seeing the sites and a great base for indulgence.
Get a sea view room well worth it , do the trips yourself its quite easy, we die and we are in our 70s

Room Tip: sea view floors 1, 2, 3
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  • Stayed: May 2013, travelled as a couple
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1  Thank dave140
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel President

Address: Via Parisi 4, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#3 Spa Hotel in Sorrento
#16 Luxury Hotel in Sorrento
#26 Romantic Hotel in Sorrento
#29 Family Hotel in Sorrento
Price Range: £101 - £350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel President 4*
Number of rooms: 107
Official Description (provided by the hotel):
The Grand Hotel President, 4 star hotel in Sorrento Italy, overlooks the Sorrentine Peninsular and the Bay of Naples offering one of the best views in the world . A view which has inspired many artists and song writers for centuries. The splendid terraces of the Grand Hotel President with their sea views, the swimming pool, the beauty and fitness centres and the refined panoramic restaurant are all part of the services that combine to guarantee the full attention of the staff which is always attuned to satisfying the desires of the guests . The tranquil atmosphere in which the Grand Hotel President is immersed , accompanied by the scent of flowers and scrubs from the hotels very well maintained gardens, make it the ideal place for a relaxing and restful holiday. The centre of Sorrento which is only 3 klms away, is easily reached thanks to the free shuttle service of the Grand Hotel President. ... more   less 
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Also Known As:
Grand Hotel Sorrento
Grand Hotel President Sorrento

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