We wanted the perfect holiday researched on and off for 4 weeks then booked with Thomson who advertise this hotel as a 5 star platinum hotel.
Booked the standard room with a balcony as we felt this would be fine as it is a Platinum hotel. As soon as we walked in the room our hearts sunk, the decor was tired and the bed headboard fabric worn out. The balcony in our room looked straight over one of the main roads into Sorrento with constant traffic both cars and motor cycles sounding their horns day and night.
Got in touch with Thomson who advised us to go ask for a room change which we did but were told all the standard rooms were located over the road. If we wanted to upgrade it would cost a further £350 for a garden view or £550 for a seaview. Also safety deposit box in room charged at 3.50euro per night and wifi 6euro per hour.
Refused to upgrade as if this is a platinum 4-5 star rooms should be of good quality and not over a main road making it impossible to have balcony doors open let alone sit out on it.
Will say tho staff were great and good food.
After only 2 nights we decided enough was enough and we packed up and went to Rome for 2 days catching a flight home 3 days early with ryanair.
Have been to Sorrento before and would suggest picking hotels above Sorrento as they are peaceful and the views are amazing.
So our long awaited relaxing holiday costing £1096 booked through Thomson turned into a nightmare.
- Official Description (provided by the hotel):
- Characterized by the uniqueness of its position close to the city centre, the Grand Hotel Ambasciatori, is a prestigious 5 star rating Hotel, immersed in the green of a luxuriant secular park, on a cliff overlooking the sea, with a breathtaking view of the Gulf of Naples and Vesuvius. Quiet location, exclusive private beach, Wellness center and parking. ... more less
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- Also Known As:
- Grand Hotel Sorrento