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“Beautiful hotel - but eat elsewhere”

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Grand Hotel Ambasciatori
Ranked #11 of 100 Hotels in Sorrento
Certificate of Excellence
UK
Level 4 Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Beautiful hotel - but eat elsewhere”
Reviewed 17 May 2008

We stayed at this hotel for one week in May 2008. Beautiful old style hotel with lovely traditional interiors and very helpful English speaking staff. The location was perfect with views across the Bay of Naples over to Vesuvius and Sorrento's marinas. The hotel has wonderful gardens with all kinds of quiet corners for you to sit in if you don't want to be around the pool. Our room was very clean and well maintained (bed was very hard). Hotel Ambasciatori was just the right distance from Sorrento's town centre for us - far enough away from the crowds but made for a really nice stroll into town.

So why not a five? Quite simply the dining room lets this hotel down. The staff worked extremely hard but clearly had too much to do with the hotel trying to cater for not only holidaying guests but there were two weddings and one christening for them to cope with over three days and the same staff seemed to be there for breakfast lunch and dinner. The service was therefore inconsistent and the food was at times extremely poor. Such a shame when everything else was so good.

We would recommend the hotel but that you eat out!

  • Liked — the views and gardens
  • Disliked — the dining room
  • Stayed May 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Happytrip8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
South Texas
Level 6 Contributor
103 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 May 2008

Although we only stayed overnight, we really enjoyed this hotel. The staff was friendly; the lobby was nice, with big windows, and whole place was spotless.

We had dinner in the hotel's very nice restaurant and it was great - a piece of baked fish with a heavenly lemon flavored bread crumb topping. Our room was nice and comfortable with a small balcony overlooking the sea.

One little thing that still confuses me: I had asked about a taxi and the front desk clerk said it would be difficult on a Sunday morning; she didn't push, but it seemed she prefered to call a private car company for transportation; well, we ended up walking down to the harbor. If I can do it, you can do it - I'm overweight and out of shape- and we just took our time and it wasn't too bad- there was a lot of steps in one particular area that we had to go down, and I told my husband, okay, I'll do it, but you better find a taxi or something- I'm not going to go up them on the way back! Well, there was a small public transportation bus for the trip back up from the harbor; and there was the cutest small train (on wheels not on a track!) that takes you through the town (a must for 6 euro) and even has audio in different languages and the driver's dog follows the train for most of the trip, sometimes barking and biting at the tires! Tourist everywhere couldn't get over the dog- they would point at the dog before they'd point at the little train. Traffic would stop for the dog, even- he was a show stopper that's for sure.

I just can't understand why the desk clerk wouldn't have mentioned the small public bus nor the siteseeing train - at the train's ticket stand it stated: tickets can be purchased at hotels. Oh well.

  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danidb518
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Surrey
1 review
Reviewed 21 April 2008

This review is a bit over due. My wife and I stayed at the Grand Hotel Ambasciatori during July 07 for my 40th birthday. As it was a special occasion we booked the best room they had. This came with a big balcony/terrace with breathtaking views out to Vesuvius. We stayed on a bed and breakfast basis. The breakfast was very nice but we found the staff not to be very attentive. The hotel is very nice and clean. The lady on reception was very friendly and helpful and the chambermaid always had a nice big smile for us. There is a swimming pool but we never used that, instead going down to the decking area by the sea which was absolutley lovely. Salvatore ran the show down there and was good fun. He arranged a private boat for us on my 40th birtthday, skippered by Tony. We went to Capri which was great. remember to use the lift to get to the top, it was 35 degrees and we walked all the way to the top, big mistake. Tony then took us to a lovely restaurant for lunch. Another must do trip is to Pompei and Vesuvius. I would recommend you make your won way to Pompei rather than one of the fixed trips. The town is great and very safe. You have to be careful with restaurants though, some are great and some are just tourist rip offs.

Back to the hotel itself and my only complaint was about the "special" dinner for my 40th birthday. My lovely wife met with the restaurant Manager and asked for an outside table as the sun set. He said this would be no problem and recommened the exact time etc. Unfortunatley at that time that had decided to give that table to another guest who had just turned up. The table was not ready and we missed the sunset. The restaurant Manager didn't seem too botherered. We then complained to the Mangagement who offered a bottle of wine as compensation but to be honest the magic moment had gone and what had been a wonderful day was ruined. The only other small gripe was about the walk to town, it was only ten minutes so not a major issue.

All in all we had a great holiday, the weather was wonderful and we would love to return to Sorrento, though next time we will probably stay at the sister hotel the Royal.

Stayed July 2007
Helpful?
Thank ichaice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 5 Contributor
66 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
Reviewed 20 April 2008

We have just returned from a week staying at the Grand Hotel Ambasciatori and we didn't want to leave. The hotel is in a wonderful location, about 10 minutes walk from central Sorrento - it is in a quiet residential area, and the walk in to town is very pleasant. It is situatied high on the clifftops and has magnificent views of the bay and of Mt. Vesuvius - it was wonderful sitting eating breakfast each day taking in the scenery. The hotel also has a small pool and absolutely lovely grounds with plenty of places to sit and relax. Our room was lovely with 2 balconies, nice and clean, traditionally decorated and very comfortable. Breakfast is buffet style with a good choice. We had dinner there one night, the food was very nice but pretty expensive.
Overall we absolutely loved everything about this hotel and would definitely go back, I can imagine it being absolutely packed in summer so would recommend April/May time.

  • Liked — the beautiful views
  • Stayed April 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JosieH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney Australia
Level 5 Contributor
23 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 14 March 2008

My husband and I just loved this hotel. It was so grand, the views were breathtaking and the rooms lovely. We were on one of the upper levels with a small bird's nest balcony but we felt so privileged to be there and gaze out at the most beautiful views I have ever seen. The staff were always obliging especially in the restaurant. It took us only 10 minutes to walk into central Sorrento so it was very convenient. I would not hesitate to recommend this hotel to any of my friends. A seafacing room is so worth it. Just check out my photos to see for yourself.

  • Liked — great ambiance
  • Disliked — Food a little expensive
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank estatictravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level 3 Contributor
16 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 January 2008

My husband and I had been travelling throughout Germany and Italy. We stayed in The Ambasciatori and just loved it! Our middle grade room was great with a view of partial sea and courtyard where you could hear the live Italian music from below at night. The reception area was full of high quality wood inlay and the internet was great. The walks into town (10 minutes) helped to walk off all of the great Italian food we had been eating. One day we stayed at the hotel all day as the setting is just too beautiful to not enjoy it, plus we needed the day to chill. We swam at the beach, had lunch poolside under a beautiful arbor, and then swam in the pool. It was a great way to chill from all of our travelling. The food was good, we did have a chef make breakfast in the main dining room as you watched and lunch was super as well. Dinner was good, nothing to write home about, but the view of Mt. Vesuvius and the sunset was just spectacular. I would highly recommend it.

Stayed July 2007
Helpful?
1 Thank mezzegra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 December 2007

Beautiful hotel, view, lobby, pool, restaurants. Our room however, was kind of dingy and dark and had no view but the rest of the hotel made up for staying there. If you want a beautiful room with a view, prepare to pay major dollars. Wait staff was excellent espeically Valentino. Taxi from train station to hotel is very pricey but we were
told that was the normal price. Concierge helped us book day trips to Capri and Pompeii. Within walking distance to the center of Sorrento.

  • Liked — The pool and view
  • Disliked — our room
  • Stayed July 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LovTaTravelNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Grand Hotel Ambasciatori

Property: Grand Hotel Ambasciatori
Address: Via Califano 18, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Sorrento
#10 Luxury Hotel in Sorrento
#15 Family Hotel in Sorrento
#19 Romantic Hotel in Sorrento
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hotel Ambasciatori 5*
Number of rooms: 100
Official Description (provided by the hotel):
Characterized by the uniqueness of its position close to the city centre, the Grand Hotel Ambasciatori, is a prestigious 5 star rating Hotel, immersed in the green of a luxuriant secular park, on a cliff overlooking the sea, with a breathtaking view of the Gulf of Naples and Vesuvius. Quiet location, exclusive private beach, Wellness center and parking. ... more   less 
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Also Known As:
Grand Hotel Sorrento

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