3 NIGHTS IN A DUNGEON
In May last I travelled from Manchester to Sorrento, having chosen
Ambasciatori because it is supposed to be a 4 star hotel, I am 80 years' old and its publicity implied that it would be a comfortable place to stay. The purpose of my visit was to attend the wedding of my grand-daughter.
However, on checking in I was shown to room 308, which was down in the cellar of the building with a tiny window overlooking a ventilation shaft and therefore almost devoid of daylight and fresh air. I was extremely tired that night and so went straight to bed. A double bed had been provided but in fact 2 single beds were requested when the reservation was made.
It would seem that all the dungeon rooms in the cellar are below the standard advertised in the hotel's publicity brochures where no mention is made of such.
The following morning I expressed my disappointment at Reception and the reply, in a very offhand manner, was "It was a group booking - you were given a discount".
The lift down to the accommodation was out of order for several
hours on the second day and I was therefore left to negotiate
the stairs - not easy for an octogenarian!
I discovered later that other guests were paying the same as I
for rooms with balconies and sea views. In fact by prior arrangement I transferred to a room on the 6th floor which indeed had a small balcony and view of the garden. Obviously I am left to believe that in Italy no special attention is given to the comfort of elderly grandmothers at who are attending a family wedding. It was surely apparent when I checked in that I was a senior citizen.
Having travelled extensively throughout the world, often staying in 4 or 5 star hotels, I have to say that the rooms 207, 208, 307 and 308 together with the "take it or leave it" attitude of the management and staff are totally unacceptable in a hotel of so-called 4star category - in fact from what I have heard the accommodation in youth hostels is superior.
In conclusion I must say the breakfasts were very good indeed,
the chef was anxious to please and the omelets were a delight!
Mrs K Jennings, Adlington, Cheshire
- Official Description (provided by the hotel):
- Characterized by the uniqueness of its position close to the city centre, the Grand Hotel Ambasciatori, is a prestigious 5 star rating Hotel, immersed in the green of a luxuriant secular park, on a cliff overlooking the sea, with a breathtaking view of the Gulf of Naples and Vesuvius. Quiet location, exclusive private beach, Wellness center and parking. ... more less
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- Also Known As:
- Grand Hotel Sorrento