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“Fantastic hotel”

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Grand Hotel Ambasciatori
Ranked #11 of 100 Hotels in Sorrento
Certificate of Excellence
Reviewed 26 June 2014

Our 2nd visit to this hotel, stayed in room 718, great view, lovely room, traditionally furnished and very well maintained. We returned because it was so good the last time and we weren't disappointed! Staff were extremely professional, many familiar faces, many have worked there for years and are proud in executing their profession to the highest standard. Great food, fantastic location, beautiful gardens and wonderful staff....we will definitely return!

  • Stayed: June 2014, travelled as a couple
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2  Thank Beverly C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this reviewResponded 11 July 2014

Dear Valued Guest,

We are really delighted to hear you appreciated the personal touch and the details of our property as well as our friendly and professional staff.
We are all looking forward to welcoming you back in a near future, for your third stay.

Warm regards,

Customer Care Department

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661 - 667 of 1,585 reviews

Reviewed 26 June 2014

The staff and service at the hotel are fantastic. Their waterfront deck is lovely for laying out and getting a tan. The location is good, about a 10 minute walk from "downtown" Sorrento. The breakfast buffet is good, as is the dinner. I would recommend staying at this hotel for a relaxing vacation.

  • Stayed: May 2014, travelled as a couple
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1  Thank lmlap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this reviewResponded 11 July 2014

Dear Valued guest,

Thank you so much for pointing out our convenient location together with the professionalism of our staff and quality and variety of our buffet breakfast and dinner.

Your comment will definitely helps us to keep on doing what we already do, with more and more passion. We look forward to welcoming you for a longer stay at Grand Hotel Ambasciatori.

With warm regards,

Customer care department

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Reviewed 25 June 2014

This lovely hotel is beautifully furnished with excellent accommodation and lovely gardens overlooking the bay. The food is good and the special celebration themed dinners are fun. One of the things we really appreciated after hot days at Herculanaeum and Pompeii was the afternoon tea served in the lounge. English tea in real teapots!

The hotel staff are obviously well-trained and so helpful and charming. Most of them speak English, too, but the Reception staff need a special mention for their outstanding courtesy and helpfulness at all times.

The only thing preventing me from giving the hotel an 'excellent' rating was the tiny truncated balcony adjoining our corner room which had just enough space for one person to sit comfortably. It had obviously been halved at some time to create a balcony for the room round the corner. Fortunately, the weather was good during our visit so we were able to sit in the gardens but, if you want to be certain of having a room with a full balcony, check when making a reservation that'll be what you get.

  • Stayed: May 2014, travelled as a couple
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3  Thank OAP_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this reviewResponded 11 July 2014

Dear Valued Guest,

Thank you for taking the time to share your feedback on the web.
Our staff members truly care about their work and the fact you could feel that it’s really rewarding for us. Thank you very much for mentioning in particular the outstanding coutesy offered from the reception staff.

Concerning the rooms, being the hotel an historic building, there are some strict rules that do not permit any change on that side of the property: we hope you may consider one of our beautiful suites with large terrace and Jacuzzi facing the Gulf of Naples for your next stay.

Once again many thanks for your remark and look forward to welcoming you in a near future.

With warm regards,

Customer Care Department

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Reviewed 24 June 2014 via mobile

My husband and I have just returned from a four day break at this's hotel celebrating our 10th anniversary.
Truly beautiful hotel, lovely location, 10 mins walk into the main action of sorrento.
Reception staff very helpful both before our visit and during our stay. Special thanks to Filippo.
Our room was spectacular with amazing views out to sea.
Breakfast great and waiting staff very attentive.
Pool and surrounding area a little small but this made us go to the sundeck down by the sea which was fantastic. Stunning sun trap, amazing sunbeds and lovely lagoon type area in the sea for swimming. Breathtakingly cold when you got in but wonderfully refreshing after a few minutes.
Would thoroughly recommend.

Stayed: June 2014, travelled as a couple
3  Thank CazzaPip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this reviewResponded 11 July 2014

Dear valued Guest,

We are pleased to hear you thoroughly enjoyed your stay with us and you liked so many features of our Hotel, from the passionate staff to the recently refurbished rooms, to the deck which has been renovated this year.

Glad that you chose our hotel to celebrate your 10th wedding anniversary and so pleased that everything made your stay an unforgettable one.
Once again thank you for your kind remark and we do hope to welcoming you back in Sorrento very soon!

Kind regards,

Customer Care Department

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Reviewed 24 June 2014

We stayed for 2 weeks in June 2014, the hotel is classed as 4 star, which reflects the the hotel itself but does not reflect the standard of care the staff provide which was truly 5 star! The hotel is only a ten minute walk from the centre of Sorrento, and is an ideal base for travelling further afield on the Amalfi coast. The standard of cleanliness of the hotel is second to none. The pool area is small and due to the fact that the hotel is not suitable for children it is ideal, with the sunbeds the size of a bed!. The gardens have loungers and comfortable seats, if you want a quiet place to read a book away from the pool area.

The standard of food was excellent although the choice was slighlty limited in the main restaraunt but this was a minor issue. The poolside bar has a good choice within the lunch menu and the pool bar staff were very good well done to Gennaro our pool waiter (makes a great Americano!) he was excellent throughout our stay and should get a best member of staff award!

The only down side to the hotel is that they should consider introducing the following to all rooms; bathrobes, slippers and tea/coffee making facilities, some rooms apear to get the robes and slippers, but if they truly want to be 4 star all the rooms should get access to these. These are minor matters but the hotel should take notice

Room Tip: All rooms have balconies except the rooms on the main road. Avoid the rooms next to road as they wil...
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  • Stayed: June 2014, travelled as a couple
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3  Thank Richard D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this reviewResponded 11 July 2014

Dear Valued Guest,

Many thanks for your beautiful comment. It is delightful reading that you loved the beauty of the property and in particular the professionalism of our Staff rating it as 5 stars for their courtesy and efficiency.

Guest satisfaction is very important to us and we work very hard to make sure all of our guests expectations are met: from this point of view your suggestions will definitely help us to improve our standards and point to the 5 stars.

The whole Staff at the Grand Hotel Ambasciatori is looking forward to welcoming you back in a near future.

Kind Regards,

Customer Care Department

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Reviewed 24 June 2014

We have just returned from a family holiday and wedding. We stayed at the hotel for a week. The staff could not have been more helpful, the food was great, the facilities perfect. I can't wait to go back!

Room Tip: We were a large group and had a selection of different rooms. I had an amazing pool side room at the...
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  • Stayed: June 2014, travelled with family
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3  Thank harryhallsey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this reviewResponded 11 July 2014

Dear valued Guest,

Many thanks for your kind words. We are delighted to hear you and your family enjoyed your stay with us and that you are planning to return soon.

We are looking forward to welcoming you very soon and make your stay even more unforgettable.

Kind regards,

Customer Care Department

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Reviewed 23 June 2014 via mobile

My husband & I have just returned from our stay at this wonderful hotel. The panoramic views from the beautifully maintained gardens & terraces were were matched by the luxuriously furnished & immaculate interior. We received the highest level of efficient, courteous and friendly service from every member of staff, always with a smile & good humour, especially from our lovely bar/pool waiter who seemed to anticipate our every need (& who we have already particularly commended to the management). We would have no hesitation in recommending this delightful hotel where first class service & welcoming ambience provide a truly memorable stay.

Christine & Robin Butler

Stayed: June 2014, travelled as a couple
2  Thank ctbwoodbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this reviewResponded 27 June 2014

Dear Mr & Mrs Butler,

Thank you so much for choosing to stay with us again at Grand Hotel Ambasciatori and sharing your positive experience on the web with all the readers of tripadvisor.

Our goal is to make sure our guests have everything they may need. Thank you for mentioning the beauty of our Hotel and in particular the professionalism of our Staff.

We are so glad we have succeeded in making your stay unforgettable and look forward to welcoming you back very soon.

With warm regards,

Customer Care Department

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Ambasciatori

Address: Via Califano 18, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Sorrento
#10 Luxury Hotel in Sorrento
#15 Family Hotel in Sorrento
#19 Romantic Hotel in Sorrento
Price Range: £173 - £480 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hotel Ambasciatori 5*
Number of rooms: 100
Official Description (provided by the hotel):
Characterized by the uniqueness of its position close to the city centre, the Grand Hotel Ambasciatori, is a prestigious 5 star rating Hotel, immersed in the green of a luxuriant secular park, on a cliff overlooking the sea, with a breathtaking view of the Gulf of Naples and Vesuvius. Quiet location, exclusive private beach, Wellness center and parking. ... more   less 
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Also Known As:
Grand Hotel Sorrento

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