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“Very nice!”

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Grand Hotel Ambasciatori
Ranked #11 of 100 Hotels in Sorrento
Certificate of Excellence
Portland, ME
Level 4 Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Very nice!”
Reviewed 20 August 2014

Our first trip to Sorrento and I don't know how we could have picked a nicer hotel. We splurged for rooms overlooking Naples Bay and it was well worth it as the view is spectacular. Beautifully appointed large rooms, wonderful breakfast buffet, friendly staff and beautiful grounds. There's an elevator that takes you down through the cliffside to the sunbathing & swimming pier. It's a bit of a walk to the main piazza but we liked being a bit away from the action and after the wonderful food and wine, we appreciated the exercise. Leave the gynormous room key with the front desk when you go out.

  • Stayed May 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
2 Thank BeachSeeker2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this review, 7 September 2014
Dear Valued Guests,

Thanks a lot for having chosen Grand Hotel Ambasciatori for your first stay in Sorrento and for having posted this nice comment on the web. It is lovely to hear you enjoyed the time spent with us as this is our main goal.

We do hope to have the pleasure to welcome you back in our hotel as soon as your travel plan will bring you in Sorrento.

With our best regards,

Customer Care Department
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English first
Allentown NJ
Level 5 Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 19 August 2014

We loved our stay here and would highly recommend. All of the staff were friendly and helpful. The interior public areas are beautiful as is the restaurant and gardens. The view from our balcony was breathtaking and would highly recommend a sea view room. So relaxing to sit on the balcony with that view! Very nice welcome fruit basket in our room on arrival. Housekeeping was excellent! A little bit of walk into town but it was a pleasant walk and unless you have mobility issues no problem at all. It was nice being away from town in a quieter area. Cant wait to come back!

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank LisaNJCPA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this review, 7 September 2014
Dear Valued Guests,

Many thanks for reviewing our property on the web. We greatly appreciated your positive feedback from your stay, a great incentive for us to keep our standards to a high level.

We look forward to welcoming you back in a near future.

Kind regards,

Customer Care Department
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Toowoomba, Australia
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 18 August 2014

We chose the Ambasciatori for our wedding drinks and reception after our wedding at the Museo de Correale after meeting and speaking to the events manager who was awesome.
The service was impeccable, the waiters attentive and the food brilliant. We organised everything ourselves through the manager and even with the language barrier he got everything absolutely spot on. They really made our day very special.
We also stayed one night in one of the suites with a hot tub on the balcony and an amazing view of the coastline. We were able to use the full facilities for the whole day after check out while our bags were kept securely at reception.
I would recommend the hotel for a wedding or just a holiday as they really do take pride in their hotel as do all the staff that work there.
I really cannot give enough compliments about it :-)

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Kimberley R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this review, 7 September 2014
Dear Valued Guests,

Many thanks for reporting about your wedding experience with us and appreciating the great job made by our event manager Mr. De Gennaro with the whole team. The tasty food is one of our flagship and we are glad to hear you appreciated it together with the whole hotel facilities and in particular our new Exclusive Suites each with its ownJacuzzi on the private terrace.

We hope all these may be good reasons for you to come back and stay with us again.

Warm regards,

Customer Care Department
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Alloa, United Kingdom
Level 3 Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 18 August 2014

We recently returned from this hotel and were very pleased with our choice.

The hotel interior is very luxurious and well appointed. It was cool and calm in the vestibule which was nice to relax in with a pre-dinner drink. The front desk staff were friendly and helpful with excellent English. Prior to travelling we asked for an upgrade to a full sea view room following the earlier reviews and I’m glad we did. I note some recent reviews suggest they were upgraded (presumably FOC) but we didn't want to take the chance, although you might :)

The view was one of the highlights of our trip - it was breath-taking. With a huge vista of a bustling bay full of fishing boats, ferries and expensive yachts by day and stunning views of the sunset at night it was no surprise we didn't turn the TV on once during our stay. It was lovely to relax and watch the world go by whilst the sun was setting before heading out to dinner. The balconies were not terribly private as it was just railings between us and next door, but neighbours were nice and friendly so no issue for us.
The rest of the room was spotless and well appointed and the bed was comfortable - all you need really. Top tip though - if you ask for a room on the high floors don’t be alarmed if you are told the room is on the first floor - the hotel had 4 levels below built into the cliff so the first floor is only 2 floors from the top :) Another top tip for beer drinkers - don’t pay 6 euros for a peroni from the minibar, head up to the local supermarket approx. 10 mins walk away and grab a case of 12 peroni for the same price. It was shockingly cheap for Italian beer there, naturally i took advantage…

The food in the hotel was good, with a varied breakfast selection that was fresh and well presented. The local bread was fantastic and there was loads available. Service was unhurried, which we were happy with as I hate people whipping plates off your table before the cutlery is settled. I can see how some people would consider it slow, but you are on holiday to relax so we were in no hurry, especially with the view for company. We only ate dinner once at the hotel which was nice, but the variety and quality of local restaurants meant we ate out most nights. The hotel was also one of our most expensive meals so it’s not cheap.

In terms of leisure facilities we didn't really spend much time by the pool, although it was well kept. The families with kids tended to stay by the pool so for some peace we went to the beach area, down the lift through the cliff face-very cool. The beach area was lovely, with sun loungers that didn't permanently have towels draped on them i.e. plenty to go round. The chance to swim in the sea straight from the deck was great. The water is surprisingly warm and it’s easy to float because it’s salty, so great to cool off and relax in between catching the sun.

Before leaving we were given a courtesy room to shower and change before leaving for our return flight, which was most welcome.

In all we were very happy with our stay at the ambasciatori and would definitely return to the hotel and to the area in general.

Room Tip: Definitely upgrade to a full sea view if you can afford it, well worth the money.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this review, 7 September 2014
Dear Guests,

Many thanks for choosing us again for your stay in Sorrento. Through your words we can feel how truly you appreciated the time spent with us enjoying all the hotel facilities, our tasty food served in the Restaurant Le Muse and in the à la Grande Carte Ambassador Bellevue Restaurant. Finally we would like to thank you for having appreciated the quality of service provided by our committed staff we take pride of. We do hope to welcome you back soon in our Hotel.

Warm regards,

Customer Care Department
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toronto
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 August 2014

We recently stayed in this hotel and had a great experience.

The staff were friendly but not intrusive. One staff in particular, Gennora provided us with an exceptional customer service. He made us and our little daughter feel the most special people in the world. One day after a tiring day trip, our 3 year old daughter fell asleep in her chair during dinner !!Gennora and other staff made sure she had a pleasant and comfortable rest, providing cushions, as we enjoyed our fantastic dinner with sea view!!

The breakfast was reasonably good with good choices.Dinner was AMAZING!!!!!!!!! The three course meal was unbelievable. Do not miss the warm chocolate cake with orange sauce..Yum!

We stayed in a junior suite(Room no.302) with Mt Vesavius view.. lovely view..It was great sea view , unforgettable daily view of sunset.

Enjoyed our stay tremendously.We will surely be back soon.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank freudina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this review, 21 August 2014
Dear Valued Guests,

Thank you for submitting a review on your great experience with us.
It was so nice to hear you had a great time with us and that you enjoyed the level of our customer service; as a guest-oriented company this is a very important matter to us and we are glad we surpassed your expectations. Also thank you for appreciating the quality of our breakfast and restaurant and the comfort of our rooms.

We look forward to welcoming you soon in Sorrento.

Best Regards

Customer Care department
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northants
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 August 2014

this is the second time we have stayed at the Grand Hotel Ambasciatori. it truly is a beautiful hotel, set in well tendered amazing gardens offering shade from the hot Sorrento sun. The staff could not be nicer and more helpfull, nothing is too much trouble. The breakfasts are to die for, with lunch around the pool great value for money and really top quality. Will we be going back for the third time - already booked.

Room Tip: We have stayed on both sides of the hotel - both great
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank firesafetydave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this review, 21 August 2014
Dear Valued Guests,

Thank you for choosing to stay with us again. Your remark about the quality of our breakfast is really appreciated as we try hard to ensure the best selection of food choices.

Great to hear you enjoyed the quality of service provided and hearing you are planning to return. This is the best reward we could get. We greatly appreciated your comment and can’t wait to welcome you back soon.

Warm regards,

Customer Care Department
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 13 August 2014 via mobile

We recently stayed six nights. We were upgraded to large rooms. The reception staff was helpful and courteous. The rooms were clean and the beds were ok.

The hotel only has one small elevator so if it is busy it can take time to get to your room. The breakfast buffet was very nice and the service by the pool restaurant was very good. However, the hotel limits the number of towels at the pool and beach to one per person, which was insufficient.

The location is good, being just outside central Sorrento. There is no fitness facility and no place to exercise on the hotel grounds so if you want to exercise you have to walk or run to a gym about 10 minutes away and pay a daily charge. A hotel of this character and cost should have a fitness facility.

Stayed August 2014, travelled with family
Helpful?
1 Thank Scott H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ambasciatori, Responsabile relazioni con la clientela at Grand Hotel Ambasciatori, responded to this review, 21 August 2014
Dear Valued Guests,

thank you so much for taking the time to review our property. So nice to hear you enjoyed the quality of food served at the snack bar, together with the service provided by our staff and the comfort of our rooms.

Concerning the elevator, it is very strange that you didn’t realize, during your whole stay, that we have two elevators and not one. We do agree with you for the gym; it would be lovely to get one and maybe in the nearer we will arrange a new one. We hope to welcome you again in the next future for another enjoyable stay.

With kind regards,

Customer Care Department
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Hotel Ambasciatori

Property: Grand Hotel Ambasciatori
Address: Via Califano 18, 80067, Sorrento, Italy
Phone Number:
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Airport Transportation
Hotel Style:
#4 On the Beach Hotel in Sorrento
#10 Luxury Hotel in Sorrento
#15 Family Hotel in Sorrento
#19 Romantic Hotel in Sorrento
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Grand Hotel Ambasciatori 5*
Number of rooms: 100
Official Description (provided by the hotel):
Characterized by the uniqueness of its position close to the city centre, the Grand Hotel Ambasciatori, is a prestigious 5 star rating Hotel, immersed in the green of a luxuriant secular park, on a cliff overlooking the sea, with a breathtaking view of the Gulf of Naples and Vesuvius. Quiet location, exclusive private beach, Wellness center and parking. ... more   less 
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Also Known As:
Grand Hotel Sorrento

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