We have just returned from our honeymoon and on the first week we stayed at this hotel Yes, the scenery is breathtaking and the building itself is beautiful but we felt that the staff were disinterested in their jobs and that we were an inconvenience to them. We were barely acknowledged by staff members throughout our stay - not so much as a smile from the majority of staff members. My main issue was with the service in the restaurant. We were waiting over 45 minutes for our main course. When I brought it to the managers attention he offered no apology. When the food finally arrived it was overcooked and tough as if it was sitting under a heated light for too long. When I told the manager that I wanted to send the food back, again no apology was offered, neither was an alternative meal offered. I sat while my husband ate his food and I had nothing in front of me. I cannot believe that in a 5* hotel such service would be tolerated - especially from the manager himself! On check out we were not even asked if we enjoyed our stay - but they had not problem in taking a payment of over E2,300 from us for 6 nights. Since then we have stayed in 2 other 5* hotels in the UK and the standard of service was outstanding - Bellevue Syrene you have a lot to learn!!!!
- Official Description (provided by the hotel):
- Bellevue Syrene is a 5* boutique hotel in peak of the sea, overlooking the bay of Sorrento. It is a charming house with ancient frescoes, in the historical centre of Sorrento. A spa and a private solarium on the water are available. Romantic terrace restaurant during summer. ... more less
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- Also Known As:
- Bellevue Syrene Hotel Sorrento