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“Definitely not 5 star service”
Review of Bellevue Syrene

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Bellevue Syrene
Ranked #4 of 100 Hotels in Sorrento
Certificate of Excellence
roscommon
Level Contributor
96 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Definitely not 5 star service”
Reviewed 3 July 2011

We have just returned from our honeymoon and on the first week we stayed at this hotel Yes, the scenery is breathtaking and the building itself is beautiful but we felt that the staff were disinterested in their jobs and that we were an inconvenience to them. We were barely acknowledged by staff members throughout our stay - not so much as a smile from the majority of staff members. My main issue was with the service in the restaurant. We were waiting over 45 minutes for our main course. When I brought it to the managers attention he offered no apology. When the food finally arrived it was overcooked and tough as if it was sitting under a heated light for too long. When I told the manager that I wanted to send the food back, again no apology was offered, neither was an alternative meal offered. I sat while my husband ate his food and I had nothing in front of me. I cannot believe that in a 5* hotel such service would be tolerated - especially from the manager himself! On check out we were not even asked if we enjoyed our stay - but they had not problem in taking a payment of over E2,300 from us for 6 nights. Since then we have stayed in 2 other 5* hotels in the UK and the standard of service was outstanding - Bellevue Syrene you have a lot to learn!!!!

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
21 Thank ros1068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frasil13, Responsabile relazioni con la clientela at Bellevue Syrene, responded to this review, 29 July 2011
Dear valued guest,

Please accept my sincere apologies for the unpleasent impression you received of our restaurant, La Pergola, during your recent stay at Bellevue Syrene.

We assure you, we have immediately addressed the comments you shared with my management team as part of our continuous efforts to provide a consistent guest experience. We hope you give us the opportunity to restore your faith in us and you have my personal invitation.

Please do not hesitate to contact me personally at (+39) 081 8781024 when your travels next bring you to Sorrento and it will be my pleasure to take care of all of your arrangements. In the meantime, we look forward to welcoming you back and remain at your complete disposal.

Sincerley,

Francesco Esposito
Public Relation Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (251)
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Sao Paulo, SP
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 June 2011

Me and my wife stayed for just one night, I wish we had more time to stay in this hotel.
As honeymooners, we won a lovely welcome gift (champagne and berries).
Highlights:
- Big and lovely decorated hotel room.
-Two balconies (ocean and rocks) / best views of the coast.
- Private beach with good service
- Awesome breakfast
- Good location
- One of the best restaurants in the city.
I highly recommend this hotel for a romantic stay.

  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Caco2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frasil13, Responsabile relazioni con la clientela at Bellevue Syrene, responded to this review, 29 July 2011
Dear valued guest,

Thank you for taking the time to share your recent experience at our home, the Bellevue Syrene.

We're glad you enjoyed our room design, beach service, restaurant, in few words everything. We're proud to have made your holiday stay a memorable one even if just for 1 night.

We look forward to seeing you again in the near future and remain at your service.

Sincerely,

Francesco Esposito
Public Relation manager
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Massachusetts
Level Contributor
21 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 21 June 2011

My wife & I stayed here for only one night before moving on to Capri for our wedding. Both of us wish we could have stayed there longer and we will absolutely stay here when we come back. Great terrace views in the room.

Stayed August 2010, travelled as a couple
Helpful?
1 Thank Jeremiah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frasil13, Responsabile relazioni pubbliche at Bellevue Syrene, responded to this review, 24 June 2011
Dear Jtlewis0808,
Thank you so much for your review. We're sure next time you'll stay longer at Bellevue, because there're too many good reasons as views, design, private beach, free club lounge and wifi, etc.
We are looking forward to welcoming you back in the near future again.

Kind regards,
Francesco, Public Relation Manager
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Stratford upon Avon
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 19 June 2011

Olya and I arrived at the Bellevue Syrene on Saturday, 11 June for seven days.From the moment we were greeted in the most informal reception area imaginable - more like a seaview lounge - and offered a coffee whilst our passports were copied to comply with Italian immigration rules, we were treated as family members rather than paying guests -the receptionist, Paola went so far as to refuse to take a credit card imprint to guarantee our payment. We stayed in a Deluxe Seaview Room which had no room number - just the name "Amore" on the door. Please check out the hotel's websire for pictures of this room - straight out of a James Bond Film. We felt we were staying in a room in a palace. The hotel's philospophy appears to be to say "Yes!" to any request however arge or small. There is a library of books in each room and in the main public rooms and when Olya asked to borrow one of the books. Paola's comment was "yes and, of course, if you do not finish it during your stay then please take it home a it would be crazy not to finish the book!" The staff were amazing. We have already booked an extended stay in "our" room next June. We are missing it already!

Room Tip: IRequest a Seaview Deluxe Room
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  • Stayed June 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank Irving007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 June 2011

Our entire first experience at the Bellevue Syrene was magical, and I can hardly wait to return. From the moment we stepped onto the property, the highly professional staff made us feel like their most important guests...such a special time. The sea views from our wonderful room were spectacular. Breakfast was lovely each day, and our delicious, impeccably served dinner on the terrace overlooking the sea will remain a special memory. Sorrento's central square was only moments away by foot...I loved every minute of our time at the Bellevue Syrene and in Sorrento.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank entertainingwomen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frasil13, Responsabile relazioni pubbliche at Bellevue Syrene, responded to this review, 24 June 2011
Dear Entertainingwomen,
Thank you so much for your great review. We appreciate your comments about our professional and friendly service.
We are glad you enjoyed our hotel location and our design.
Thanks for sharing your great pictures...

We are looking forward to your return.
Best wishes,
Francesco, Public Relation Manager
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São Paulo
Level Contributor
167 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 15 June 2011

The best hotel I have ever stayed at. The rooms are enormous, the view astonishing and the service perfect.
I have been there three times and will return whenever going to Sorrento.

  • Stayed September 2010, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank debiasi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frasil13, Responsabile relazioni pubbliche at Bellevue Syrene, responded to this review, 24 June 2011
Dear Mr Debiasi,
Thank you so much for your review. We are so glad you chose our hotel for third time, by now we are your second home in Italy...
So we are looking forward to your return very soon.
Kind regards
Francesco, Public relation manager
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St. Petersburg, Florida
2 reviews
Reviewed 14 June 2011

Wonderful hotel in a wonderful location. Stunning views from room balcony. Kind, accommodating and hard working staff - especially Salvatore! Lovely complimentary breakfast and afternoon snacks. Large, clean rooms with fun/funky decor. The perfect home base to explore Sorrento, Capri, Amalfi Coast. Stayed four nights and wish we could have stayed much longer.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth33713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
frasil13, Responsabile relazioni con la clientela at Bellevue Syrene, responded to this review, 24 June 2011
Dear Guest,
Thank you for your amazing review. We are thrilled to hear you enjoyed our hotel, your guest room with our free benefits and Bellevue’s location to vicinities and attractions.
We are looking forward to welcoming you back very soon for a longer stay.
Special greetings from Salvatore.

Kind regards
Francesco
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Bellevue Syrene

Property: Bellevue Syrene
Address: Piazza della Vittoria 5, 80067, Sorrento, Italy
Region: Italy > Campania > Province of Naples > Sorrento
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Sorrento
#4 Luxury Hotel in Sorrento
#14 Romantic Hotel in Sorrento
#20 Family Hotel in Sorrento
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Bellevue Syrene 5*
Number of rooms: 48
Official Description (provided by the hotel):
Bellevue Syrene is a 5* boutique hotel in peak of the sea, overlooking the bay of Sorrento. It is a charming house with ancient frescoes, in the historical centre of Sorrento. A spa and a private solarium on the water are available. Romantic terrace restaurant during summer. ... more   less 
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Also Known As:
Bellevue Syrene Hotel Sorrento

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