We stayed at 3 hotels on this trip. This was by far the worst. The front desk staff was rude and very unhelpful. The room was clean but very outdated decorations. All the linens (towels and bedding) were like sandpaper. We spent most of our time on the balcony because the view and the grounds of the hotel were wonderful. I just didn't want to turn around to be reminded of the yucky room we were paying a fortune for. We were in a premier, it was bad enough that I called the front desk when we walked in to make sure it was the right room and they said yes. The I called back again to try to upgrade and they were rude. I decided to just be happy and forget it. The ONLY nice person at the desk was Salvatore but he just wasn't that knowledgeable.
- Official Description (provided by the hotel):
- This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more less
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- Also Known As:
- Grand Hotel Sorrento
- Grand Hotel Royal Sorrento