We spent ten days at this hotel in June. It is in the most stunning peaceful location, overlooking The Bay of Naples and just a short walk from Sorrento town. The rooms are large by Italian standards and well maintained and beautifully clean. The hotel itself is set in beautiful immaculate grounds with very nicely maintained and luxurious surroundings inside the building itself. The professionalism and attention to detail of the staff cannot be faulted, they were more than helpful in every way and nothing was too much trouble. We are light sleepers and our room was very quiet and peaceful and of course the view was absolutely amazing. We went to the hotel on a half board package where the only upgrade available was for a side sea view. However, our room was upgraded to one overlooking the bay which was a very nice touch. We found the food excellent, the breakfasts particularly couldn't be faulted and there was only once I didn't particularly enjoy my dinner (main course), but I think that was just personal taste and preference, there was nothing wrong with it really. Like a previous reviewer I was slightly miffed that we had to pay for the safe and also wireless internet access but I think this is common in Italy so this wasn't a great surprise. The pool and beach access did close at 6 and that time could do with extending somewhat even if it was only by an hour. If the hotel would splash out and change these rules I think it would be perfect, it could easily be done by very slightly amending the price of a week's holiday without anybody really noticing and it would be a big plus for customer service. However, having said this, I must say I would go back to the hotel again tomorrow. We had such a lovely holiday and I would recommend it to anybody but families with children. It wasn't realy a suitable place to take kids, but great for couples. I have rated this properly excellent, I think it was a bit better than "Very Good" and the small complaints I have do not warrant dropping the ratings I don't think, but the hotel would do well to address them. I recommend this hotel should you want a relaxing holiday in beautiful surroundings with good service, friendly staff and very good food.
- Official Description (provided by the hotel):
- This elegant and refined five-star hotel in the heart of the city of Sorrento is situated on a cliff top above the sea, overlooking the Gulf of Naples and Mount Vesuvius, and set within a large, historic park with an assortment of exotic plants, marvellous camellias and orange and lemon trees. ... more less
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- Also Known As:
- Grand Hotel Sorrento
- Grand Hotel Royal Sorrento